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1. Which of the following is NOT a characteristic of an interview?
A) Effective interviews follow an interview protocol.
B) Interviews are planned and structured.
C) Interviews only occur in dyads.
D) Interviews can occur between two or more persons.
E) Interviews should be planned.
2. All of the following is a characteristic of an interview EXCEPT
A) it can be face-to-face.
B) it can be mediated.
C) it can be conducted within a small group.
D) it often is dyadic.
E) it always occurs between two people.
3. Briana is charged with redesigning a popular consumer item and has chosen to conduct
an interview to gain feedback from her customers. What type of interview would you suggest she
conduct?
A) an appraisal interview
B) a selection interview
C) an employment interview
D) an information interview of a dyad
E) a focus group interview
4. If your goal is to help an employee by providing feedback and setting new goals, what
type of interview might you use?
A) appraisal interview
B) exit interview
C) selection interview
D) employment interview
E) information interview
5. What step in preparing for an interview occurs when developing an interview protocol?
A) determining the purpose of the interview
B) determining what questions to ask
C) selecting the interviewee
D) ordering a list of questions to be asked
E) none of the options are correct
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6. If an interviewer really wants to find out what an interviewee really thinks about a topic
they might use a
A) neutral question.
B) leading question.
C) closed question.
D) secondary question.
E) clarifying question.
7. “How do you plan to do volunteer work during the school break?” is an example of what
type of question?
A) leading question
B) secondary question
C) open question
D) closed question
E) neutral question
8. When an interviewer says to an interviewee, “That’s interesting, tell me more,” or, “What
happened next?” the interviewer is using
A) primary questions.
B) secondary questions.
C) closed questions.
D) leading questions.
E) neutral questions.
9. In an interview if you are asked, “Can you lift a twenty-five–pound box?” what type of
question is being used?
A) illegal question
B) unethical question
C) open question
D) closed question
E) leading question
10. If you are asked, “Don’t you like the new student desks that we chose to purchase?” you
are experiencing what type of question?
A) leading question
B) neutral question
C) closed question
D) secondary question
E) open question
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11. What type of question is used to introduce a topic?
A) secondary question
B) closed question
C) primary question
D) leading question
E) clarifying question
12. What type of interview might you use to determine if an applicant has the education and
experience required for a job?
A) performance interview
B) appraisal interview
C) exit interview
D) selection interview
E) information interview
13. Attending skills can help improve the effectiveness of our listening by
A) asking questions.
B) taking notes.
C) using a verbal response such as paraphrasing.
D) allowing for interruptions.
E) avoiding immediacy.
14. Paraphrasing requires that a
A) speaker restates what he or she said.
B) listener restates what a person said.
C) speaker relies on nonverbal communication.
D) listener avoids the use of attending skills.
E) speaker avoids immediacy.
15. Effective interviewers demonstrate
A) attending skills.
B) paraphrasing.
C) rapport building.
D) the cooperative principle.
E) all of the options are correct.
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16. In using Grice’s cooperative principle in an interview, how might an interviewer apply
being honest?
A) by preparing an interview protocol
B) by asking leading questions
C) by avoiding asking leading questions
D) by using appropriate language
E) by keeping questions focused to the interview purpose
17. If an interviewee is trying to adhere to Grice’s cooperative principle in an interview, how
might they achieve being honest?
A) by providing exaggerated responses
B) by providing truthful responses
C) by providing long-winded responses
D) by using specific language
E) by defining all jargon
18. During an interview, the interviewer used specialized language such as jargon. What
tenet of Grice’s cooperative principle did they violate?
A) be informative
B) be honest
C) be clear
D) be relevant
E) follow an interview protocol
19. Whether one uses synchronous or asynchronous video interviews, it is recommended to
A) know how to use the technology.
B) test the technology.
C) practice your video delivery.
D) rehearse and record yourself on video.
E) all of the options are correct.
20. To prepare for an information interview, it is wise to
A) build rapport.
B) develop an interview protocol.
C) be engaged.
D) just “wing it.”
E) bring your résumé.
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21. According to your text, to prepare for an information interview, one needs to take all of
the following step(s) EXCEPT
A) identifying your purpose.
B) conducting background research.
C) developing an interview protocol.
D) setting up the interview.
E) preparing secondary questions.
22. Effective management of an information interview includes all of the following
strategies EXCEPT
A) build rapport.
B) develop an interview protocol.
C) be engaged.
D) end on a positive note.
E) use leave-taking.
23. Asking, “If I need to follow up, can I contact you at this number?” is an example of what
step of managing an information interview?
A) being engaged
B) rapport building
C) leave-taking
D) using attending skills
E) developing interview protocol
24. What can a candidate do to prepare for an employment selection interview?
A) research potential employers
B) develop his or her résumé
C) review his or her social media image
D) plan his or her own questions for the interviewer
E) all of the options are correct
25. If in preparing for an employment selection interview, a job applicant focused his or her
skills and experiences to a specific job, what step is the applicant taking?
A) writing a functional résumé
B) writing a chronological résumé
C) developing a cover letter
D) developing questions for the interview
E) preparing responses for the interview
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26. An interviewee should take all of the following steps to effectively manage an
employment selection interview EXCEPT
A) dress appropriately.
B) deal with unlawful questions.
C) demonstrate positivity.
D) follow-up promptly.
E) develop a cover letter.
27. According to the bona fide occupational qualification, if a characteristic is essential to
performing the job, an employer can ask about
A) religion.
B) gender.
C) age.
D) national origin.
E) all of the options are correct.
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Answer Key