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1. Which of the following is a regulative communication rule?
a.
Hugging is a way to show care and friendship.
b.
Making eye contact and nodding are ways to show interest and respect.
c.
To demonstrate romantic interest, stand close to the other person, touch him or her gently, and laugh at his or
her jokes.
d.
Ignoring someone shows anger or dislike.
e.
Do not argue at the dinner table.
ANSWER:
e
POINTS:
1
REFERENCES:
p. 93
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Features of Symbols
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
2. When you state that symbols are not intrinsically connected to what they represent, you are asserting which of the
following statements?
a.
Symbols are powerful.
b.
Symbols are arbitrary.
c.
Symbols are ambiguous.
d.
Symbols create meaning.
e.
Symbols have multiple interpretations.
ANSWER:
b
POINTS:
1
REFERENCES:
p. 90
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Features of Symbols
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
3. Which is the most abstract term in the following words?
a.
animal
b.
Bessie, our cow
c.
farm animal
d.
bovine
e.
large animal
ANSWER:
a
POINTS:
1
REFERENCES:
pp. 91-92
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
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Class:
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Name:
Class:
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Page 3
REFERENCES:
p. 99
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Symbolic Abilities
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/25/2016 11:28 AM
7. “One day I won’t have to worry about money. One day I’ll make a great salary.” These statements illustrate
a.
arbitrary thought.
b.
loaded language.
c.
hypothetical thought.
d.
symbolic organization.
e.
symbolic evaluation.
ANSWER:
c
POINTS:
1
REFERENCES:
p. 98
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Symbolic Abilities
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
8. Because of the arbitrary nature of symbols, we can
a.
create private communication codes, words, and terms.
b.
create symbols based on a range of meanings in a culture.
c.
create explanations of why misunderstandings occur and then work to punctuate correctly.
d.
create shared understandings of what communication means and what kinds of communication are and are not
appropriate.
e.
All of these answers are correct.
ANSWER:
a
POINTS:
1
REFERENCES:
pp. 90-91
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Features of Symbols
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/25/2016 11:25 AM
9. “I felt really embarrassed when Delice told my secret.” This is an example of using
a.
you-language to place blame for your feelings.
b.
abstraction to place blame for your feelings.
c.
dual perspective to assess your feelings.
d.
hypothetical language to explain your feelings.
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e.
I-language to own your feelings.
ANSWER:
e
POINTS:
1
REFERENCES:
p. 102
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/7/2016 6:18 PM
10. Jackson says, “Erica is irrational.” This statement is an example of
a.
totalizing.
b.
static evaluation.
c.
a euphemism.
d.
indexing.
e.
hypothetical thought.
ANSWER:
b
POINTS:
1
REFERENCES:
p. 104
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
11/4/2016 3:38 PM
11. Olivia says to Ellen, “Do you know Adam?” Ellen replies, “Oh yeah, he’s that gay guy from our dorm, right?” By
calling Adam, “that gay guy,” Ellen is ____ Adam.
a.
totalizing
b.
using loaded language to refer to
c.
using a euphemism about
d.
engaging in doublespeak about
e.
indexing
ANSWER:
a
POINTS:
1
REFERENCES:
p. 95
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Symbolic Abilities
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
11/15/2016 9:49 AM
12. All of the following are true about symbolic abilities EXCEPT
a.
symbols define.
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Page 5
b.
symbols evaluate.
c.
symbols organize perceptions.
d.
symbols allow hypothetical thought.
e.
symbols are neutral.
ANSWER:
e
POINTS:
1
REFERENCES:
pp. 95-100
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Symbolic Abilities
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/7/2016 6:27 PM
13. Which of the following is a suggestion for enhancing effectiveness in verbal communication?
a.
Use the most complex language you know so that you sound informed.
b.
Own your feelings and thoughts.
c.
Seek to talk more than your conversational partner.
d.
Use abstract language as often as possible.
e.
Engage about evenly in I language and you language.
ANSWER:
b
POINTS:
1
REFERENCES:
pp. 100-104
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
14. Which of the following is the single most important guideline for effective verbal communication?
a.
Engage in the dual perspective.
b.
Own your feelings and thoughts.
c.
Respect what others say about their feelings and ideas.
d.
Strive for accuracy and clarity.
e.
Engage about evenly in I language and you language.
ANSWER:
a
POINTS:
1
REFERENCES:
p. 100
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
Name:
Class:
Date:
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Page 6
15. Which of the following is a constitutive communication rule?
a.
Smiling shows respect and friendliness.
b.
Do not address elders by their first names.
c.
Do not talk in church.
d.
Avoid talking about finances or politics when meeting new people.
e.
Do not raise your voice when angry.
ANSWER:
a
POINTS:
1
REFERENCES:
p. 93
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Principles of Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
16. Marcia called the man who cut in front of her in line an old geezer. “Old geezer” is a term which would be considered
a.
ambiguous language
b.
totalizing language
c.
prescriptive language
d.
loaded language
e.
indexing language
ANSWER:
d
POINTS:
1
REFERENCES:
p. 97
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Symbolic Abilities
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
11/15/2016 9:51 AM
17. We follow communication rules even when we are not consciously aware of them.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 93
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Principles of Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
18. When we use I-language, we give control of our emotions to others.
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a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
p. 102
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/7/2016 6:31 PM
19. Mental indexing reminds us that we and others are able to change in remarkable ways.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 104
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/7/2016 6:35 PM
20. Hypothetical thought, which allows you to contemplate a future with your partner, also sustains intimacy.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 99
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Symbolic Abilities
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/25/2016 11:34 AM
21. When we label people, we focus attention on particular aspects of them.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 95
QUESTION TYPE:
True / False
HAS VARIABLES:
False
Name:
Class:
Date:
Name:
Class:
Date:
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Page 9
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 98
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Symbolic Abilities
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
26. Loaded language consists of words that strongly slant perceptions and thus meanings.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 97
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Symbolic Abilities
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/7/2016 6:44 PM
27. Engaging in the dual perspective is the single most important guideline for effective verbal communication.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 100
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
28. For effective communication, one should evenly engage in I–language and you–language.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
p. 101
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Verbal Communication
Name:
Class:
Date:
Name:
Class:
Date:
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Page 11
ANSWER:
True
POINTS:
1
REFERENCES:
p. 94
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Principles of Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
33. Indexing refers to a technique that allows us to note that our statements reflect only specific times and circumstances.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 104
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
34. Because symbols are ____________________ they are subject to more than one interpretation.
ANSWER:
ambiguous
POINTS:
1
REFERENCES:
p. 91
QUESTION TYPE:
Completion
HAS VARIABLES:
False
TOPICS:
Features of Symbols
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/7/2016 9:06 PM
35. ____________________ specify when, how, where, and with whom to talk about certain things.
ANSWER:
Regulative rules
POINTS:
1
REFERENCES:
p. 93
QUESTION TYPE:
Completion
HAS VARIABLES:
False
TOPICS:
Principles of Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/7/2016 9:10 PM
36. ____________________ are shared understandings of what communication means and what kinds of communication
are and are not appropriate in various situations.
Name:
Class:
Date:
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Page 12
ANSWER:
Communication rules
POINTS:
1
REFERENCES:
p. 93
QUESTION TYPE:
Completion
HAS VARIABLES:
False
TOPICS:
Principles of Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/7/2016 9:08 PM
37. ____________________ is the mental mark of the beginnings and endings of particular interactions.
ANSWER:
Punctuation
POINTS:
1
REFERENCES:
p. 94
QUESTION TYPE:
Completion
HAS VARIABLES:
False
TOPICS:
Principles of Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/7/2016 9:09 PM
38. The ____________________ involves taking another person’s point of view into account as you communicate.
ANSWER:
dual perspective
POINTS:
1
REFERENCES:
p. 100
QUESTION TYPE:
Completion
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Verbal Communication
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/7/2016 9:13 PM
39. _______________ stand for ideas, people, events, and objects, but they are not the things they represent.
ANSWER:
Symbols
POINTS:
1
REFERENCES:
p. 90
QUESTION TYPE:
Completion
HAS VARIABLES:
False
TOPICS:
Features of Symbols
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/25/2016 11:39 AM
40. The statement, “You hurt me,” is an example of ____________________ language.
ANSWER:
you
POINTS:
1
REFERENCES:
p. 101
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Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date: