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1. Only eight hours after physically receiving a message, most people remember only about what amount of the message?
a.
25 percent
b.
75 percent
c.
90 percent
d.
50 percent
e.
35 percent
ANSWER:
e
POINTS:
1
REFERENCES:
p. 72
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Obstacles to Effective Listening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
2. Elliot is having trouble listening effectively in his political science class. The professor has been presenting information
quickly while simultaneously flipping through an abundance of PowerPoint slides containing complex statistical data.
Elliot doesn’t know where to focus his energies. This is an example of
a.
message overload.
b.
preoccupation.
c.
message complexity.
d.
prejudgment.
e.
lack of mindfulness.
ANSWER:
a
POINTS:
1
REFERENCES:
p. 72
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Obstacles to Effective Listening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/4/2016 11:46 AM
3. As soon as the news program begins an interview with the President of the United States, Dolores quits paying attention
and she mumbles to herself, “I already know everything he has to say and I don’t want to hear it again.” Dolores’s ability
to listen is being hindered by
a.
message overload.
b.
prejudgment.
c.
preoccupation.
d.
message complexity.
e.
noise.
ANSWER:
b
POINTS:
1
REFERENCES:
p. 74
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a.
pseudolistening.
b.
relying on mnemonics.
c.
paraphrasing.
d.
elistening.
e.
ambushing.
ANSWER:
c
POINTS:
1
REFERENCES:
p. 81
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Listening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
7. While listening to her friend Bill, Judy occasionally says, “tell me more” or “that’s interesting; go on.” These are
examples of what type of communication to demonstrate interest and attentiveness?
a.
mindful mnemonics
b.
paraphrasing
c.
monitoring
d.
minimal encouragers
e.
None of these answers are correct.
ANSWER:
d
POINTS:
1
REFERENCES:
p. 81
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Listening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/25/2016 10:30 AM
8. What are the two ways that mindfulness can enhance communication?
a.
increases others’ understanding of how you feel and leads others to express communication overtly
b.
expresses communication covertly and increases our understanding of how someone feels or thinks
c.
increases our understanding of how someone feels and thinks about what they are saying and leads others to
express themselves in greater depth
d.
helps others select information to communicate about and also helps them to be receptive to messages
e.
increases our satisfaction for communication by helping us to fully attend to the message and leads us to think
more critically about who and what
ANSWER:
c
POINTS:
1
REFERENCES:
p. 70
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
Name:
Class:
Date:
Name:
Class:
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Page 5
ANSWER:
e
POINTS:
1
REFERENCES:
p. 83
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Listening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/25/2016 10:31 AM
12. When we listen to a friend’s worries, let a romantic partner tell us about problems, counsel a coworker, or talk with a
parent about health concerns, we are engaging in
a.
informational listening.
b.
critical listening.
c.
relational listening.
d.
listening to discriminate.
e.
listening for pleasure.
ANSWER:
c
POINTS:
1
REFERENCES:
p. 80
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Listening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/4/2016 11:54 AM
13. When doctors listen with a stethoscope to diagnose heart functioning of chest congestion, they are engaging in which
type of listening?
relational listening
a.
informational listening
b.
critical listening
c.
relational listening
d.
listening to discriminate
e.
listening for pleasure
ANSWER:
d
POINTS:
1
REFERENCES:
p. 80
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Listening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
11/4/2016 3:36 PM
14. Kyla says to Diane, “I’m so stressed about my grad school applications. I haven’t heard back from any of the
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Page 6
schools.” Diane interjects stating, “Oh well, life will be fine, and you don’t have to stress or talk about it anymore. I am so
over hearing about those applications!” Which of these is Diane doing?
a.
diversionary interrupting
b.
conversational rerouting
c.
equivocational misdirecting
d.
selectively directing
e.
relational listening
ANSWER:
a
POINTS:
1
REFERENCES:
p. 77
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Forms of Nonlistening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
11/15/2016 9:33 AM
15. A noisy room is an example of what obstacle to listening?
a.
conversational distraction
b.
diversionary distraction
c.
environmental distraction
d.
preoccupational distraction
e.
message complexity
ANSWER:
c
POINTS:
1
REFERENCES:
p. 73
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Obstacles to Effective Listening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/4/2016 12:03 PM
16. A neighbor asks Charles how the family is doing. There have been some family problems. Charles takes offense,
thinking that the neighbor is prying into personal business. Charles is engaging in
a.
selective listening.
b.
preoccupational listening.
c.
relational listening.
d.
defensive listening.
e.
informational listening.
ANSWER:
d
POINTS:
1
REFERENCES:
p. 77
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
Name:
Class:
Date:
Name:
Class:
Date:
Copyright Cengage Learning. Powered by Cognero.
Page 8
ANSWER:
True
POINTS:
1
REFERENCES:
p. 69
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
The Listening Process
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/4/2016 12:09 PM
21. Cognitive psychologists have found that email alerts, IMs, and notifications of text messages do not undermine the
ability to listen mindfully for those who are accustomed to multitasking.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
p. 74
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Obstacles to Effective Listening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/4/2016 12:12 PM
22. Ambushing involves listening carefully.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 77
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Forms of Nonlistening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/4/2016 10:25 AM
23. The physiological activity of hearing is a passive process.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 69
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
The Listening Process
Name:
Class:
Date:
Name:
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Copyright Cengage Learning. Powered by Cognero.
Page 10
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
p. 73
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Guidelines for Effective Listening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
11/15/2016 9:36 AM
28. Conversational rerouting is one of the most effective ways to deal with ineffective listeners.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
p. 76
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Forms of Nonlistening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
29. Literal listening is an effective form of listening because it focuses primarily on the content of the message.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
p. 78
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Forms of Nonlistening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
9/27/2016 10:16 AM
30. Use of minimal encouragers is an effective way to help understand others when listening.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 81
QUESTION TYPE:
True / False
HAS VARIABLES:
False
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
aids to retention of complex material.
POINTS:
1
• Pseudolistening is pretending to listen.
• Monopolizing is hogging the stage by continually focusing communication on ourselves
instead of the person talking.
• Selective listening is focusing on only particular parts of messages.
• Defensive listening involves perceiving personal attacks, criticisms, or hostility in
communication when no offense is intended.
• Ambushing is listening carefully for the purpose of attacking.
• Literal listening is listening only to the content level of meaning and ignoring the
relationship level of meaning.
Students’ personal examples will vary.
POINTS:
1
REFERENCES:
pp. 76-78
QUESTION TYPE:
Essay
HAS VARIABLES:
False
TOPICS:
Forms of Nonlistening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/4/2016 9:52 AM
47. There are many obstacles to effective listening. What two keep you from listening the most effectively? Give an
example of each and suggest one way that you can improve on each of the two types you have described.
ANSWER:
Student answers should include two of the following obstacles to effective listening:
• message overload
• message complexity
• environmental distractions
• preoccupation
• prejudgment
• lack of effort
• failure to adjust to diverse communication
Students’ personal examples will vary.
POINTS:
1
REFERENCES:
pp. 72-76
QUESTION TYPE:
Essay
HAS VARIABLES:
False
TOPICS:
Obstacles to Effective Listening
DATE CREATED:
9/27/2016 10:16 AM
DATE MODIFIED:
10/4/2016 9:51 AM
Name:
Class:
Date: