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1. Interviews are different from many other kinds of communication because of which of the following characteristics?
a.
Intensity
b.
Informality
c.
Formality
d.
Question and answer format
e.
Intensity and formality
ANSWER:
d
POINTS:
1
REFERENCES:
p. 349
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 10:51 AM
2. A supervisor calls in a subordinate to discuss the subordinate’s recurring tardiness. This is an example of a(n)
a.
counseling interview.
b.
exit interview.
c.
reprimand interview.
d.
persuasive interview.
e.
information getting interview.
ANSWER:
c
POINTS:
1
REFERENCES:
p. 351
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 10:47 AM
3. An employee from the retention department of the university asks a student not returning the following semester to
discuss why she made the decision to leave the university. This is an example of a(n)
a.
counseling interview.
b.
exit interview.
c.
reprimand interview.
d.
persuasive interview.
e.
information getting interview.
ANSWER:
b
POINTS:
1
REFERENCES:
p. 351
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
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Class:
Date:
Name:
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ANSWER:
a
POINTS:
1
REFERENCES:
p. 352
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:13 AM
7. The interview style in which interviewees have the greatest potential control is
a.
mirror.
b.
distributive.
c.
authoritarian.
d.
stress.
e.
problem solving.
ANSWER:
a
POINTS:
1
REFERENCES:
p. 354
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:15 AM
8. “Can you tell me a little about yourself?” is an example of a(n)
a.
open question.
b.
closed question.
c.
mirror question.
d.
summary question.
e.
leading question.
ANSWER:
a
POINTS:
1
REFERENCES:
p. 355
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:25 AM
9. “Did you attend a private college?” is an example of a(n)
a.
open question.
b.
closed question.
c.
mirror question.
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d.
summary question.
e.
leading question.
ANSWER:
b
POINTS:
1
REFERENCES:
p. 355
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:27 AM
10. “You never failed a course, did you?” is an example of a(n)
a.
open question.
b.
closed question.
c.
mirror question.
d.
summary question.
e.
leading question.
ANSWER:
e
POINTS:
1
REFERENCES:
p. 356
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:28 AM
11. Questions that are illegal in most circumstances are legal if they pertain to
a.
an employer’s management philosophy.
b.
bona fide job qualifications.
c.
concerns for safety.
d.
an employer’s religious values.
e.
an employer’s management philosophy and concerns for safety.
ANSWER:
b
POINTS:
1
REFERENCES:
p. 360
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Guidelines for Communicating Effectively in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:36 AM
12. Interviews that focus on problems are called
a.
exit interviews.
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b.
counseling interviews.
c.
complaint interviews.
d.
stress interviews.
e.
information-getting interviews.
ANSWER:
b
POINTS:
1
REFERENCES:
p. 350
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:42 AM
13. General questions that are used by interviewers to initiate a new topic are called
a.
closed questions.
b.
open-ended questions.
c.
open questions.
d.
hypothetical questions.
e.
leading questions.
ANSWER:
c
POINTS:
1
REFERENCES:
p. 355
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/26/2016 2:09 PM
14. Persuasive interviews can sell more than products.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 350
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:52 AM
15. In a counseling interview, the problem is mutual.
a.
True
b.
False
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ANSWER:
False
POINTS:
1
REFERENCES:
p. 350
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:53 AM
16. In employment interviews, there are periods of information giving and information getting.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 350
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:54 AM
17. The closing stage of an interview should preview the content of questions.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
p. 353
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:57 AM
18. Stress interviews are designed to create anxiety in respondents or interviewees.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
p. 351
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 11:59 AM
Name:
Class:
Date:
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19. Loaded questions are sometimes good to ask because they can reveal the true viewpoints of the interviewee.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
p. 356
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 12:12 PM
20. The question, “You believe in teamwork, don’t you?” is an example of a probing question.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
p. 356
QUESTION TYPE:
True / False
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 12:14 PM
21. ____________________ questions go beneath the surface of a response to gather additional information and insight.
ANSWER:
Probing
POINTS:
1
REFERENCES:
p. 356
QUESTION TYPE:
Completion
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
DATE MODIFIED:
11/17/2016 12:24 PM
22. Questions that are designed to elicit a certain response in an interview are called ____________________ questions.
ANSWER:
leading
POINTS:
1
REFERENCES:
p. 356
QUESTION TYPE:
Completion
HAS VARIABLES:
False
TOPICS:
Understanding Communication in Interviews
DATE CREATED:
9/27/2016 10:10 AM
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Class:
Date:
Name:
Class:
Date:
Name:
Class:
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