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Indicate whether the statement is true or false.
1. Constructive critiques of a speech’s structure focus on both macrostructure and microstructure.
a. True
b. False
2. Constructive critique feedback should be as specific as possible.
a. True
b. False
3. Asking yourself mental questions during a speech can distract you from learning its key aspects.
a. True
b. False
4. In a critical listening situation, your only goal is to listen so you can make counterarguments to the speaker’s claims.
a. True
b. False
5. Constructive critique statements should adopt a liberal use of “you” language, so the speaker knows exactly what he/she
needs to improve.
a. True
b. False
6. Research suggests that we tend to process information in two ways—passively or actively—based on the rhetorical
situation.
a. True
b. False
7. People only remember about 50 percent of what they hear shortly after hearing it.
a. True
b. False
8. Hearing and listening are the same.
a. True
b. False
9. Our brains can process more words per minute than people can typically produce by speaking.
a. True
b. False
10. The critical analysis of a speech will help listeners determine if they believe what they have learned.
a. True
b. False
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Indicate the answer choice that best completes the statement or answers the question.
11. A listener was in the process of evaluating a speech and was trying to determine facts from inferences. Inferences are
______________.
a. assertions based on facts
b. statements that can be verified
c. essential feedback
d. specific statements that help a speaker improve
12. A technique used to enhance our ability to store information in our long-term memory is called ____________.
a. nonverbal cues
b. repetition
c. evaluation
d. reframing
13. When our goal is to understand, remember, and recall information, we engage in__________.
a. comprehensive listening
b. discriminative listening
c. appreciative listening
d. empathic listening
14. It is important to take notes of any questions you may have as you listen to a speech so that you can
________________.
a. ask the questions during the question-and-answer period
b. privately approach the speaker after the presentation
c. do additional research about the topic later
d. All of these answer choices are correct.
15. In a speech about hand-tossed pizza, a speaker presents a list of very detailed steps to making a pizza by hand, and
follows with precise examples. If a listener gives the feedback “the clarity of the steps made them easy to follow and I feel
confident that I can duplicate the steps at home,” he/she is making a ___________.
a. content critique statement
b. delivery critique statement
c. statement of fact
d. structure critique statement
16. The technique of associating a special word or very short statement with new and longer information is called
__________.
a. critical analysis
b. target analysis
c. mnemonic devices
d. repetitive listening
17. What type of listening style favors brief and hurried conversations and often uses nonverbal and verbal cues to signal
that their partner needs to be more concise?
a. action-oriented
b. content-oriented
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c. people-oriented
d. time-oriented
18. ____________ is a key to success in most occupations and one of the most important skills needed in the corporate
environment.
a. Effective speaking
b. Effective hearing
c. Effective listening
d. Effective planning
19. When you listen to your roommate complain about how hard his organic chemistry class is, you are engaging
in___________.
a. comprehensive listening
b. discriminative listening
c. appreciative listening
d. empathic listening
20. The first step to becoming a good active listener is to train ourselves to focus on, or__________ to what people are
saying regardless of distractions.
a. listen
b. hear
c. attend
d. contemplate
21. Which of the following is an effective comment about the structure of a speech?
a. “nice transitions”
b. “boring introduction”
c. “I like how you gestured”
d. None of these answer choices are correct.
22. The physiological process that occurs when the brain detects sound waves is called ____________.
a. hearing
b. paying attention
c. communicating
d. listening
23. __________ listeners focus on and evaluate the facts and evidence of a speech, as well as ask questions to get more
information.
a. people-oriented
b. action-oriented
c. content-oriented
d. time-oriented
24. The tone of voice, facial expressions, and gestures are examples of a speaker’s ___________.
a. delivery aids
b. nonverbal cues
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c. character
d. nervousness
25. The deliberate and conscious process of attending to, understanding, remembering, evaluating, and responding to
messages is called ____________.
a. active listening
b. passive listening
c. content-oriented listening
d. action-oriented listening
26. Altering posture, leaning forward, and establishing eye contact are all ways to ____________.
a. get physically ready to listen
b. adjust to the listening goals of the situation
c. take good notes
d. promote memorization of speech content
27. The habitual and unconscious process of receiving messages is called ___________.
a. retaining
b. recoding listening
c. passive listening
d. active listening
28. Which of the following does NOT constitute good note taking in a speech?
a. A statement of the goal
b. A list of main points
c. A list of visual aids
d. Summary
29. The process of critically analyzing a message to determine its truthfulness, utility, and trustworthiness is called
____________.
a. responding
b. remembering
c. understanding
d. evaluating
30. The cognitive process of receiving, attending to, constructing meaning from, and responding to messages is called
____________.
a. hearing
b. paying attention
c. communicating
d. listening
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Answer Key
1. True
2. True
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26. a
27. c
28. c
29. d
30. d