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Indicate whether the statement is true or false.
1. Remote access reports are only prepared by one member of a group.
a. True
b. False
2. Although working in a group to develop and deliver a presentation has its disadvantages, it is the preferred approach in
business and industry.
a. True
b. False
3. Groups that don’t experience conflict risk the problem of groupthink.
a. True
b. False
4. Compromising means physically and psychologically removing yourself from the conflict.
a. True
b. False
5. A streaming video is an audiovisual recording that is sent in compressed form over the Internet.
a. True
b. False
6. Collaborating occurs when people work through a problem together to discover a mutually acceptable solution.
a. True
b. False
7. A symposium is an example of a deliverable in oral format.
a. True
b. False
8. Group dynamics refers to how individuals work together as a team toward a common goal.
a. True
b. False
9. Scholars think that leaders are born as natural leaders.
a. True
b. False
10. All members of a group have valuable perspectives.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
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11. During which step of the systematic problem-solving method might you ask questions such as “what are the measures
of success that a solution must be able to demonstrate?” or “are there resource constraints that a good solution must
meet?”
a. identify and define the problem
b. analyze the problem
c. determine criteria for judging solutions
d. generate a host of solutions
12. Which type of conflict occurs when two or more group members’ goals, ideas, or opinions about the topic are
incompatible.
a. pseudo-conflict
b. issue-related conflict
c. personality-related conflict
d. culture-related conflict
13. A short presentation delivered by one group member that describes the problem, background, process, decision, and
rationale so that the audience can quickly understand and evaluate the group’s product is called a(n):
a. oral report
b. oral brief
c. written brief
d. comprehensive report
14. Which of the following is NOT a way we tend to deal with conflict?
a. separate the issues from the people involved
b. keep our emotions in check
c. phrase our comments descriptively, not judgmentally
d. employing our perception checking but not our paraphrasing
15. During which step of the systematic problem-solving method will you determine how action will be taken and who
will be responsible for the solution?
a. identify and define the problem
b. analyze the problem
c. determine criteria for judging solutions
d. implement the agreed-upon solution and assess it
16. Which type of leadership role provides logistical support and records the group’s decisions and accomplishments?
a. procedural
b. task
c. maintenance
d. shared
17. During which step of the systematic problem-solving method might you ask questions such as “why has the problem
occurred?” Or “what are the symptoms of the problem?”
a. identify and define the problem
b. analyze the problem
c. determine criteria for judging solutions
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d. generate a host of solutions
18. Synergy occurs when group members adhere to which of the following critical shared leadership responsibilities?
a. be committed to the group goal
b. complete individual assignments on time
c. encourage input from all members
d. all of these
19. All of the following are benefits of communicating in virtual groups EXCEPT ______________________.
a. not having to be present for the communication to take place
b. being more dedicated to completing a task than face-to-face groups
c. saving money
d. being able to use asynchronous virtual groups
20. Satisfying one’s own needs without concern for the needs of others or for the harm it does to the group dynamics or
problem-solving process pertains to which conflict management style?
a. Accommodating
b. Collaborating
c. Compromising
d. Competing
21. A person designated or elected to oversee the group process is called a(n):
a. informal emergent leader
b. shared leader
c. task leader
d. formal leader
22. If a group member goes along with other group members, even though he or she personally opposes the view, he or
she is engaging in the __________ style of conflict management.
a. avoiding
b. accommodating
c. competing
d. compromising
23. A group of five to seven people who work together to complete a specific task or solve a particular problem is called
a(n): ______________________.
a. discussion group
b. problem-solving group
c. solution group
d. action-exchange group
24. Etiquette rules applicable to communicating over computer networks are called:
a. Internet etiquette
b. common courtesy
c. netiquette
d. Web protocol
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25. A problem-solving discussion in front of an audience is called a ___________________.
a. remote access report
b. panel discussion
c. managerial
d. implementation
26. All of the following are behaviors that signal groupthink EXCEPT _____________.
a. avoiding conflict to prevent hurting someone’s feelings
b. discouraging or ignoring disagreements
c. a decision without testing it
d. None. All are behaviors that signal groupthink.
27. ______________ is when the result of group work is better than what one member could achieve alone.
a. Cohesiveness
b. Productivity
c. Dynamics
d. Synergy
28. Using “I language” that phrases your interpretations and opinions as your own rather than defense-arousing “you
language” is a strategy that should be employed in ___________________.
a. panel discussion
b. paraphrasing
c. both paraphrasing and panel discussion
d. none of these choices are correct
29. _____________ is a disagreement or clash among ideas, principles, or people.
a. Conflict
b. Debate
c. Argument
d. Synergy
30. Which type of conflict occurs when the communication norms of group members are incongruent?
a. pseudo-conflict
b. issue-related conflict
c. personality-related conflict
d. culture-related conflict
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Answer Key
1. False
2. True
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