Name:
Class:
Date:
Chapter 08: Listening
Page 12
c.
“You sound upset by this.”
d.
“You sound worried and confused because you’re not sure if he’s coming on to you or not.”
e.
“That’s a common problem these days. I can see why you’re upset, and I don’t blame you.”
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 2:54 PM
DATE MODIFIED:
12/14/2015 2:56 PM
45. Imagine you’ve been listening for some time to a friend talk about whether or not to drop out of school.
Which is the best helping paraphrase response?
a.
“You’re confused because there are as many reasons to stay as there are to leave, right?”
b.
“Which alternative sounds best to you?”
c.
“When you’re this confused, it’s best to go with your heart.”
d.
“You do sound mixed up. Maybe you ought to hold off making a decision for a while.”
e.
“Tell me more. I think we can get to the bottom of this if we talk it out. I’m listening.”
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 3:01 PM
DATE MODIFIED:
12/14/2015 3:02 PM
46. You meet a friend at the supermarket and ask how he is doing. He replies, “I’m OK for the most part, just
stressed with all these finals.” Which of the following is the best helping paraphrase response?
a.
“Yeah, I know what you mean.”
b.
“So, you’re stressed, huh?”
c.
“You’ll be fine; you always get good grades.”
d.
“Bet you’re wishing you hadn’t taken 18 units, huh?”
e.
“So, you’re managing most things just fine, but will be relieved when finals are over?”
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 3:04 PM
DATE MODIFIED:
12/14/2015 3:05 PM
47. When you try to reflect the underlying theme in a statement, you are engaging in
a.
judging.
b.
questioning.
c.
paraphrasing.
Name:
Class:
Date:
Chapter 08: Listening
Page 13
d.
prompting.
e.
pseudolistening.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 3:05 PM
DATE MODIFIED:
12/14/2015 3:06 PM
48. “That’s a terrible idea!”
a.
paraphrasing
b.
judging
c.
supporting
d.
advising
e.
analyzing
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:45 PM
DATE MODIFIED:
12/6/2016 4:25 PM
49. “You ought to give it a try. You’ve got nothing to lose.”
a.
paraphrasing
b.
judging
c.
supporting
d.
advising
e.
analyzing
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:46 PM
DATE MODIFIED:
12/6/2016 4:25 PM
50. “He’s doing that because he doesn’t think you’ll care.”
a.
paraphrasing
b.
judging
c.
supporting
d.
advising
e.
analyzing
Name:
Class:
Date:
Chapter 08: Listening
Page 14
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:47 PM
DATE MODIFIED:
12/6/2016 4:25 PM
51. “I think you’re doing a terrific job.”
a.
paraphrasing
b.
judging
c.
supporting
d.
advising
e.
analyzing
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:48 PM
DATE MODIFIED:
12/6/2016 4:26 PM
52. “Sure it’s discouraging now, but it will be over soon, right?”
a.
paraphrasing
b.
judging
c.
supporting
d.
advising
e.
analyzing
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:49 PM
DATE MODIFIED:
12/6/2016 4:26 PM
53. “So you’re upset because Chase didn’t pay you back?”
a.
paraphrasing
b.
judging
c.
supporting
d.
advising
e.
analyzing
ANSWER:
a
POINTS:
1
Name:
Class:
Date:
Chapter 08: Listening
Page 15
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:49 PM
DATE MODIFIED:
12/6/2016 4:26 PM
54. “The best thing for you to do is break up with him.”
a.
paraphrasing
b.
judging
c.
supporting
d.
advising
e.
analyzing
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:50 PM
DATE MODIFIED:
12/6/2016 4:26 PM
55. “Have you ever thought about just giving her what she wants?”
a.
paraphrasing
b.
judging
c.
supporting
d.
advising
e.
analyzing
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:51 PM
DATE MODIFIED:
12/6/2016 4:27 PM
56. “I can’t believe it! He’s really a jerk for saying that.”
a.
paraphrasing
b.
judging
c.
supporting
d.
advising
e.
analyzing
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
Name:
Class:
Date:
Chapter 08: Listening
Page 16
DATE CREATED:
2/3/2016 12:51 PM
DATE MODIFIED:
12/6/2016 4:27 PM
57. “So you’re hoping she’ll call, but you’re not sure what you’ll say if she does?”
a.
paraphrasing
b.
judging
c.
supporting
d.
advising
e.
analyzing
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:52 PM
DATE MODIFIED:
12/6/2016 4:27 PM
58. “Of course you get pushed around. I told you that’s what would happen if you don’t tell people what you
want.”
a.
paraphrasing
b.
judging
c.
supporting
d.
advising
e.
analyzing
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:52 PM
DATE MODIFIED:
12/6/2016 4:27 PM
59. His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting. On Thursday,
Arturo showed up without the presentation. Which element of the listening process is where Arturo’s listening failed?
a.
hearing
b.
attending
c.
understanding
d.
remembering
e.
any of the above
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:30 AM
Name:
Class:
Date:
Chapter 08: Listening
Page 17
DATE MODIFIED:
12/6/2016 8:30 AM
60. Constructive criticism is a kind of listening response that falls into the category termed
a.
advising.
b.
judging.
c.
analyzing.
d.
supporting.
e.
questioning.
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:35 AM
DATE MODIFIED:
12/6/2016 8:35 AM
61. Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is
elsewhere. You could call her listening style in this instance
a.
stage hogging.
b.
insulated listening.
c.
pseudolistening.
d.
defensive listening.
e.
ambushing.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:36 AM
DATE MODIFIED:
12/6/2016 8:37 AM
62. I think that the reason you’re so confused is that you’re trying to make everyone else happy and forgetting your own
happiness.” This statement is what type of listening response?
a.
supporting
b.
advising
c.
questioning
d.
paraphrasing
e.
analyzing
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:38 AM
DATE MODIFIED:
12/6/2016 8:39 AM
Name:
Class:
Date:
Chapter 08: Listening
Page 18
63. “Sure it’s unfair. But you shouldn’t let that stop you. Life is unfair, so you’re crazy to let it bother you.” This
statement is what type of response?
a.
supporting
b.
judging
c.
questioning
d.
paraphrasing
e.
parroting
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:39 AM
DATE MODIFIED:
12/6/2016 8:40 AM
64. Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A. This
illustrates what step in the listening process?
a.
hearing
b.
attending
c.
understanding
d.
responding
e.
remembering
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:40 AM
DATE MODIFIED:
12/6/2016 8:41 AM
65. All of the following are reasons why it’s impossible to listen well all the time except
a.
message overload.
b.
rapid thought.
c.
lack of training.
d.
faulty assumptions.
e.
message importance.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:41 AM
DATE MODIFIED:
12/6/2016 8:42 AM
66. The residual message is
a.
the part of the message we respond to.
Name:
Class:
Date:
Chapter 08: Listening
Page 19
b.
the part of the message we understand.
c.
the part of the message we remember.
d.
usually stated first.
e.
usually stated last.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:43 AM
DATE MODIFIED:
12/6/2016 8:43 AM
67. “You didn’t like that restaurant, did you?” is an example of a question that
a.
traps the speaker.
b.
makes a statement.
c.
carries a hidden agenda.
d.
seeks a ‘correct’ answer.
e.
is based on an unchecked assumption.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:43 AM
DATE MODIFIED:
12/6/2016 8:44 AM
68. When you give careful and thoughtful attention and responses to the messages you receive you are listening
a.
selectively.
b.
purposefully.
c.
mindfully.
d.
for factual information.
e.
for personal information.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:47 AM
DATE MODIFIED:
12/6/2016 8:48 AM
69. “I’m here if you need me” is an example of what type of listening response?
a.
prompting
b.
supporting
c.
understanding
d.
judging
e.
helping
Name:
Class:
Date:
Chapter 08: Listening
Page 20
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:48 AM
DATE MODIFIED:
12/6/2016 8:48 AM
70. One study of 195 critical incidents in banking and medical settings showed that a major difference between effective
and ineffective listening was
a.
how well the message was understood.
b.
how easy it was to remember the message.
c.
whether the message was of importance to the listener.
d.
whether the message could be remembered.
e.
the kind of feedback offered.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:49 AM
DATE MODIFIED:
12/6/2016 8:50 AM
71. “Don’t worry about it” is an example of what type of “cold comfort” message?
a.
denying others the right to their feelings
b.
minimizing the significance of the situation
c.
focusing on ‘then and there’ rather than ‘here and now’
d.
casting judgment
e.
none of these answers are correct
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:50 AM
DATE MODIFIED:
12/6/2016 8:51 AM
72. The theory that describes the different ways we listen (mindfully or mindlessly) is called __________.
a.
selectivity theory
b.
dual-process theory
c.
listening fidelity
d.
unconditional positive regard
e.
none of the above
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
Name:
Class:
Date:
Chapter 08: Listening
Page 21
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:51 AM
DATE MODIFIED:
12/6/2016 8:52 AM
Objective Short Answer
73. We have all been selective, insulated, defensive, insensitive, and ambushing listeners. Give an example of each type of
listening from your own personal experience. Illustrate any misunderstandings that developed as a result of your listening
behavior.
ANSWER:
Answers will vary
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:54 PM
DATE MODIFIED:
12/6/2016 8:29 AM
74. Chapter Seven lists seven different types of listening responses. Imagine a speaker says the following
remarks to you. Write seven responses to this situation—an example of prompting, questioning, paraphrasing,
supporting, analyzing, advising, and judging. “This woman at work never speaks to me. I mean, I come in and
say something like, ‘Hi, how are you?’ and she just stares at me. Rude, right? How can a person just ignore
someone?”
ANSWER:
Answers will vary
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:54 PM
DATE MODIFIED:
2/3/2016 12:55 PM
75. In your own words, describe what paraphrasing is and how it is used to help others solve their problems. Use
real or hypothetical examples and concrete language to explain and illustrate your answer.
ANSWER:
Answers will vary
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:55 PM
DATE MODIFIED:
2/3/2016 12:55 PM
76. There are five elements in the listening process. Discuss each with a full and detailed explanation.
ANSWER:
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:55 PM
DATE MODIFIED:
2/3/2016 12:55 PM
Name:
Class:
Date:
Chapter 08: Listening
Page 22
77. Your text provides a number of reasons for why we don’t listen better. Discuss each one of them and then
identify/explain one or two that are main reasons for why you don’t listen better.
ANSWER:
Answers may vary
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 12:56 PM
DATE MODIFIED:
2/3/2016 12:56 PM