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Name:
Class:
Date:
Chapter 08: Listening
Copyright Cengage Learning. Powered by Cognero.
Page 1
True / False
1. According to research, most listeners retain 70 percent of a message for several weeks.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:00 PM
DATE MODIFIED:
12/10/2015 2:00 PM
2. There is no single “best” listening style to use in all situations.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:00 PM
DATE MODIFIED:
12/10/2015 2:01 PM
3. A good listener will always state her own judgment of the situation so the other person knows where she
stands on the issue.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:01 PM
DATE MODIFIED:
12/10/2015 2:01 PM
4. You should do more paraphrasing than any other type of listening.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:01 PM
DATE MODIFIED:
12/10/2015 2:02 PM
Name:
Class:
Date:
Chapter 08: Listening
Copyright Cengage Learning. Powered by Cognero.
Page 2
5. We spend more time listening than in any other type of communication.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:02 PM
DATE MODIFIED:
12/10/2015 2:02 PM
6. It’s impossible to listen effectively all of the time.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:03 PM
DATE MODIFIED:
12/10/2015 2:03 PM
7. During careful listening, your heart rate will quicken and your body temperature will rise.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:03 PM
DATE MODIFIED:
12/10/2015 2:04 PM
8. Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a
correction.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:04 PM
DATE MODIFIED:
12/10/2015 2:04 PM
9. Studies show that good listeners keep eye contact and react with appropriate facial expressions.
a.
True
Name:
Class:
Date:
Chapter 08: Listening
Copyright Cengage Learning. Powered by Cognero.
Page 3
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:04 PM
DATE MODIFIED:
12/10/2015 2:04 PM
10. According to the text, the most helpful way of responding to a problem is to offer good, specific advice.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:05 PM
DATE MODIFIED:
12/10/2015 2:05 PM
11. Speaking is an active process; listening is a passive activity.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:05 PM
DATE MODIFIED:
12/10/2015 2:05 PM
12. Selective listening is a reasonable thing to do when screening commercials and keeping an ear out for the
weather report.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:05 PM
DATE MODIFIED:
12/10/2015 2:06 PM
13. Because prompting involves using silences, it is not classified as a listening response.
a.
True
b.
False
ANSWER:
False
Name:
Class:
Date:
Chapter 08: Listening
Copyright Cengage Learning. Powered by Cognero.
Page 4
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:06 PM
DATE MODIFIED:
12/10/2015 2:06 PM
14. Prompting is a more passive listening style than advising
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:06 PM
DATE MODIFIED:
12/10/2015 2:07 PM
15. Even if you give accurate advice to a person, that advice may not be helpful.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:07 PM
DATE MODIFIED:
12/10/2015 2:07 PM
16. Accurate analysis of a problem may arouse defensiveness.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:07 PM
DATE MODIFIED:
12/10/2015 2:07 PM
17. A paraphrase that contains both thoughts and feelings can be a useful tool to help others because it allows
the problem holder to unload concerns.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
Name:
Class:
Date:
Chapter 08: Listening
Copyright Cengage Learning. Powered by Cognero.
Page 5
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:08 PM
DATE MODIFIED:
12/10/2015 2:08 PM
18. Questioning and paraphrasing are both forms of feedback.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:08 PM
DATE MODIFIED:
12/10/2015 2:08 PM
19. Counterfeit questions are aimed at understanding others.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:08 PM
DATE MODIFIED:
12/10/2015 2:09 PM
20. Analyzing can be one way to help a speaker consider alternative meanings.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:09 PM
DATE MODIFIED:
12/10/2015 2:09 PM
21. Advice given in a respectful, caring way is always the best listening response to use when approached with
another’s problem.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:09 PM
Name:
Class:
Date:
Chapter 08: Listening
Copyright Cengage Learning. Powered by Cognero.
Page 6
DATE MODIFIED:
12/10/2015 2:09 PM
22. Of the many different elements in the listening process, hearing is the physiological dimension.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:09 PM
DATE MODIFIED:
11/30/2016 3:41 PM
23. According to your text, most people usually try their best to listen but their effectiveness is limited primarily
by biological factors.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:09 PM
DATE MODIFIED:
12/10/2015 2:10 PM
24. When you are paraphrasing, you need to repeat what the speaker has said word for word.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:10 PM
DATE MODIFIED:
12/10/2015 2:10 PM
25. Factual information paraphrasing focuses on the ideas a speaker has expressed.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:10 PM
DATE MODIFIED:
12/10/2015 2:10 PM
Name:
Class:
Date:
Chapter 08: Listening
Copyright Cengage Learning. Powered by Cognero.
Page 7
26. Since all judging listening responses are negative, we should avoid them at all cost.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:10 PM
DATE MODIFIED:
12/10/2015 2:11 PM
27. You should rotate your styles of listening after one or two responses so that you don’t become bored by any
one style.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:11 PM
DATE MODIFIED:
12/10/2015 2:11 PM
28. While an important factor in making relationships work, listening is still less important than speaking.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:11 PM
DATE MODIFIED:
12/10/2015 2:11 PM
29. Studies show that business people believe not only that listening is important but also that they do it well.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:11 PM
DATE MODIFIED:
11/30/2016 3:41 PM
30. Hearing occurs when the brain reconstructs electrochemical impulses into a representation of the original
Name:
Class:
Date:
Chapter 08: Listening
Copyright Cengage Learning. Powered by Cognero.
Page 8
sound and then gives them meaning.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:12 PM
DATE MODIFIED:
12/10/2015 2:12 PM
31. Mindless listening is never suggested because it shows lack of concern for the speaker.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:12 PM
DATE MODIFIED:
12/10/2015 2:12 PM
32. Mindless listening can be potentially valuable.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:12 PM
DATE MODIFIED:
12/10/2015 2:12 PM
33. Whereas hearing is a physiological process, attending is a psychological one.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:13 PM
DATE MODIFIED:
12/10/2015 2:13 PM
34. Research suggests that most people remember about 60 percent of what they hear immediately after hearing
it.
a.
True
Name:
Class:
Date:
Chapter 08: Listening
Copyright Cengage Learning. Powered by Cognero.
Page 9
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/10/2015 2:13 PM
DATE MODIFIED:
12/10/2015 2:13 PM
35. Interruptions are one characteristic of stage-hogging.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:06 AM
DATE MODIFIED:
12/6/2016 8:06 AM
36. Insulated listeners respond only to the parts of your remarks that interest them.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/6/2016 8:29 AM
DATE MODIFIED:
12/6/2016 8:29 AM
37. According to a study of college students and their communication activities, over 20 percent of their
communication time was spent
a.
writing.
b.
speaking.
c.
engaging in interpersonal listening.
d.
reading.
e.
engaging in media listening.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 1:59 PM
DATE MODIFIED:
12/14/2015 2:00 PM
Name:
Class:
Date:
Chapter 08: Listening
Copyright Cengage Learning. Powered by Cognero.
Page 10
38. All of the following are ineffective listening styles mentioned in the text except
a.
ambushing.
b.
insulated listening.
c.
stage hogging.
d.
pseudolistening.
e.
signal listening.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 2:15 PM
DATE MODIFIED:
12/14/2015 2:18 PM
39. Which best describes the relationship between our rate of hearing speech and the average rate of speaking?
a.
We speak at nearly the same rate we are able to listen.
b.
We can listen 4-6 times faster than an average person speaks.
c.
We are able to speak 2 times faster than an average person can listen.
d.
We are able to listen slightly faster than an average person speaks.
e.
We can listen twice as fast as an average person speaks.
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 2:19 PM
DATE MODIFIED:
12/14/2015 2:20 PM
40. The process of using questioning and paraphrasing messages is a type of
a.
linear communication.
b.
insensitive listening.
c.
selective perception.
d.
defensive behavior.
e.
perception checking.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 2:21 PM
DATE MODIFIED:
12/14/2015 2:22 PM
41. Giving only the appearance of being attentive is termed
a.
pseudolistening.
Name:
Class:
Date:
Chapter 08: Listening
Copyright Cengage Learning. Powered by Cognero.
Page 11
b.
selective listening.
c.
defensive listening.
d.
insensitive listening.
e.
fake listening.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 2:25 PM
DATE MODIFIED:
11/30/2016 3:41 PM
42. The advantage of paraphrasing to help is that
a.
you can help the problem-holder to sort out the problem.
b.
you can suggest the solution that’s best for your partner.
c.
you can point out your partner’s good ideas.
d.
you can share your own experiences and ideas.
e.
All of these answers are correct.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 2:26 PM
DATE MODIFIED:
12/14/2015 2:26 PM
43. According to your text, advice is
a.
only to be used when paraphrasing fails.
b.
helpful when it is correct or accurate.
c.
best when preceded by your analysis of a situation.
d.
actually unhelpful at least as often as it is helpful.
e.
less helpful than either supporting or judging response styles.
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 2:27 PM
DATE MODIFIED:
11/30/2016 3:42 PM
44. Which is the best helping paraphrase response to the following statement? “My boss keeps kidding me about
how we should have an affair. I don’t know what to do. Sometimes I think he’s just joking, and sometimes I
think it’s a real proposition.”
a.
“Either way it’s sexual harassment, which is illegal. You shouldn’t let him get away with it!”
b.
“So you can’t figure out his motives, is that it?”
