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Chapter 12: Managing Interpersonal Conflicts
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1. Research has shown that strong marriages manage conflict in constructive ways.
2. Destructive fights often start because the initiator confronts a partner who isn’t ready for a confrontation.
3. Interdependence must exist between two parties in order for a conflict to exist.
4. The win-win approach to conflict resolution requires parties to reach a solution through compromise.
5. When people express hostility in obscure ways, “passive aggression” occurs.
Chapter 12: Managing Interpersonal Conflicts
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6. A full-fledged conflict will not occur unless the individuals involved try to prevent one another from
achieving their goals.
7. Direct aggression is described as physical attacks and swearing, but does not include teasing or nonverbal
gestures.
8. The situation at hand and the behavior of the other person in the conflict are more powerful determinants of a
person’s conflict style than gender.
9. Some scholars assert that conflict style is often determined simply by a person’s biological makeup.
Chapter 12: Managing Interpersonal Conflicts
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10. A conflict can exist even if the parties in conflict are not dependent on each other.
11. College students who kept diaries of their relationships reported that they took part in about 10 arguments
per week.
12. Avoidance is never an effective conflict style to choose.
13. An avoiding conflict style reflects the belief that there is no good way to resolve the conflict at hand.
Chapter 12: Managing Interpersonal Conflicts
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14. In high-context, collectivist countries, avoidance and accommodation are considered positive, appropriate
ways to handle conflict.
15. Compromise is considered a win-win conflict style because each person gets at least some of what they
want.
16. What conflict style to choose should be determined by the style you are most comfortable using.
17. In a symmetrical conflict style, the partners use different but mutually reinforcing behaviors.
Chapter 12: Managing Interpersonal Conflicts
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18. Probably the most important cultural factor in shaping attitudes toward conflict is an orientation toward
individualism or collectivism.
19. A constructive conflict style is rarely used, due in part to people not being aware that it is a viable alternative
to a competitive approach.
20. A win-win, collaborative approach might be beneficial, but it isn’t very realistic to use due to its detail and
complicated structure.
21. Although avoidance of conflict is tempting, your partner is likely to experience more frustration and
discomfort than he/she would if you were to face your conflicts in a constructive way.
Chapter 12: Managing Interpersonal Conflicts
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22. Lack of time for yourself and others is a common source of conflict in relationships.
23. Stonewalling sends a(n) __________ message to the other person.
24. In a survey of conflict views of college men and women, women were described as being
more concerned with maintaining the relationship during a conflict.
more concerned with power in the conflict.
more interested in the content of the conflict.
more ego-involved in the conflict than men.
All of these answers are correct.
Chapter 12: Managing Interpersonal Conflicts
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25. Complementary and symmetrical conflict styles have been shown to produce
marriages that got back together after conflict.
couples who find other mates while getting divorced.
a greater percentage of divorces that are settled amicably.
both “good” results as well as “bad” ones.
divorces that only have the facade of politeness.
26. An uncontrolled, spontaneous “explosion,” a “Vesuvius,” is
encouraged by your text as a first step to solving conflict.
therapeutic when you feel it’s impossible to be relational and your partner understands what you’re
doing.
a great way of eliminating defensive behaviors by “clearing the air.”
one way to make sure your partner will listen to you.
All of these answers are correct.
27. When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they
aren’t able or willing to express directly, they are engaging in what psychologist George Bach calls
one-up conflict resolution.
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the best way to solve the variety of conflicts that are part of any relationship.
unacknowledged but repeating patterns of dealing with conflict.
All of these answers are correct.
29. The “ownership” of a problem almost always belongs to
the person who is dissatisfied.
the person to whom the complaint is directed.
the person with the lowest amount of self-disclosure.
the person with the greatest amount of passive aggressive behavior.
the most assertive person.
30. You and your partner’s pattern of managing disagreements that repeats itself over time is called your
relational conflict style.
cognitive dissonance pattern.
cognitive dissonance pattern.
assertive message format.
Chapter 12: Managing Interpersonal Conflicts
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31. Studies of different cultures and conflict reveal that
assertiveness is valued worldwide.
North Americans avoid confrontation more than other cultures studied.
individualistic cultures are less assertive than collective ones.
the assertiveness appropriate in North America could be perceived as rude and insensitive in
collectivist cultures.
All of these answers are correct are true.
32. One of the best methods to use to describe your problem and needs to a partner during conflict resolution is
the assertive message format.
33. Rhonda complains to Collin that she’s tired of their weekend routine. Irritated, Collin snaps back that he’s
tired of her complaining. Their conflict pattern reflects which of the following conflict styles?
None of these answers are correct
34. In order to decide which conflict style you should use, you should consider
Chapter 12: Managing Interpersonal Conflicts
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All of these answers are correct.
should be replaced with compromise.
most often involve avoidance by both of the participants in the conflict.
become problems when they are seen as the only way to resolve problems.
are defined as ways partners use guilt and intimidation to fight dirty.
36. At which step in the win-win, collaborative process would you utilize the assertive message format?
Identify your problem and unmet needs.
Describe your problem and needs.
Consider your partner’s point of view.
37. At which step in the win-win, collaborative process would brainstorming be appropriate?
Identify your problem and unmet needs.
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Describe your problem and needs.
Consider your partner’s point of view.
38. Which of the following strategies is not recommend as a way to manage workplace bullying?
Negotiate with the offender.
All of the above are recommended strategies.
39. You and your partner’s pattern of managing disagreements that repeats itself over time is called your
relational conflict style.
cognitive dissonance pattern.
harmony/disharmony pattern.
assertive message format.
40. In the “In Real Life” in Chapter Twelve, Chris tries to resolve a conflict with her roommate Terry over
cleaning their apartment by
relying on authority as a source of power.
using the “Vesuvius” method to get Terry’s attention.
appealing to their mutual self-interests.
Chapter 12: Managing Interpersonal Conflicts
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employing “crazymaking” strategies.
None of these answers are correct
41. All of the following are true about conflict, except
every relationship of any depth at all has conflict.
conflict can be beneficial.
people typically have similar conflict styles.
42. Rhonda complains to Collin that she’s tired of their weekend routine. Irritated, Collin snaps back that he’s
tired of her complaining. Their conflict pattern reflects which of the following conflict styles?
None of these answers are correct
43. In order to decide which conflict style you should use, you should consider
All of these answers are correct.
Chapter 12: Managing Interpersonal Conflicts
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should be replaced with compromise.
most often involve avoidance by both of the participants in the conflict.
become problems when they are seen as the only way to resolve problems.
are defined as ways partners use guilt and intimidation to fight dirty.
45. Of the following statements, which most accurately describes the part gender plays in conflict style?
Gender is less important in determining conflict style than the behavior of the other person in the
conflict.
Research indicates that the stereotype of women as passive is nearly 90% accurate.
There are virtually no discernible differences between the conflict styles of men and women.
When actual behaviors are observed, women are more likely to withdraw from discussion issues than
men are.
46. When unhappy couples argue, they
use evaluative “you” language.
ignore each other’s nonverbal relational messages.
have minimal empathy for the other.
are not problem-oriented.
All of these answers are correct.
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47. The conflict style where one has a low concern for him/herself and a high concern for others is called
48. Alicia wanted to see a movie with her friends Friday night, but ended up at a bar since that’s where most of
the girls wanted to go. Alicia used what conflict style in this situation?
49. The distinguishing characteristic in win-lose problem solving is
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50. Audra and Alfonso argue and Alfonso storms out of the house. Audra calls Alfonso asking for forgiveness.
He returns and they reconcile. Soon they fight again with Alfonso once again leaving. This is an example of
a(n)
51. When this person’s partner brings up a problem, she pretends to be busy with the laundry.
52. This person pretends to give in and then continues to act in the same way.
Chapter 12: Managing Interpersonal Conflicts
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53. This person handles conflict by trying to make her partner feel responsible for causing her discomfort.
54. This person almost brings what’s bothering him to the surface, but never quite comes out and expresses
himself.
55. Instead of expressing her feelings honestly, this person explains what her partner “really” means or what’s
“really wrong.”
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56. In the “Looking At Diversity” reading, James Comey recommends which of the following strategies when working
with people from a different cultural background?
Face conflict head on, and get to the bottom of any conflicts right away.
Slow down and adopt an attitude of curiosity.
Show genuine interest in the other person.
57. Win-win problem solving is seldom used because
there is a lack of awareness of it.
emotional reflexes prevent constructive solutions.
it requires both persons’ cooperation.
win-win problem solving is actually the most used problem-solving style of all.
58. Avoiding is sometimes an appropriate style to choose when
the issue is temporary or minor.
speaking up might cause physical harm.
the relationship isn’t worth the effort.
All of these answers are correct.
Chapter 12: Managing Interpersonal Conflicts
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59. Your text states that compromise hardly deserves the positive image it seems to carry. Describe a time when
you compromised to settle a conflict. Did your experience present a more negative or more positive outcome?
What is your view of compromise as a conflict resolution outcome?
60. In a short essay, defend or refute the following statement: “Conflict is a destructive behavior.”
61. “In order for there to be winners, there have to be losers.” Discuss this statement by examining an
interpersonal conflict in which you have been involved.
62. Define the term conflict as described in your text. Explain in detail each element of the definition.
63. Examine the differences between men and women in how they approach conflict. Include research findings
as well as your own personal experiences in your discussion.
Chapter 12: Managing Interpersonal Conflicts
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