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Indicate whether the statement is true or false.
1. Today’s workers are younger than ever before.
a. True
b. False
2. Research shows that realistic job previews lower employee satisfaction and increase turnover.
a. True
b. False
3. Affirmative action requires that an employer take positive steps to guarantee promotion from within.
a. True
b. False
4. Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of “key” jobs
selected by the organization.
a. True
b. False
5. A diverse workforce is better able to anticipate and respond to changing consumer needs.
a. True
b. False
6. Stereotypes assume that all members of a group have the same characteristics.
a. True
b. False
7. Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook.
a. True
b. False
8. Many people believe that men make better managers because of their more collaborative, less hierarchical, relationship–
oriented approach that is in tune with today’s global and multicultural environment.
a. True
b. False
9. Research shows that companies with several senior-level women underperform financially and organizationally in
comparison to those without senior-level women.
a. True
b. False
10. Homogeneous top management teams tend to be broadminded in their perspectives.
a. True
b. False
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11. Recruiting activities can be divided into (1) internal recruiting including “promote-from-within” policies and (2)
external recruiting including the use of headhunters.
a. True
b. False
12. The traditional dimension of diversity can be acquired or changed throughout one’s lifetime.
a. True
b. False
13. Hiring and keeping high-quality employees with the right set of skills is one of the most urgent concerns for today’s
organizations.
a. True
b. False
14. Finding the right people to apply new information technology for e-business is a current strategic issue of particular
concern for HR managers.
a. True
b. False
15. Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act.
a. True
b. False
16. The Equal Pay Act prohibits differences in pay on account of race.
a. True
b. False
17. One of the questions that human resource planning should consider includes: “What is the profit margin and inventory
turnover rate?”
a. True
b. False
18. Because employees with different backgrounds bring different options and ideas to the table, a diverse workforce may
lead to increased conflict, anxiety, and misunderstanding.
a. True
b. False
19. Exit interviews are valuable HR tools only if the departing employee leaves voluntarily.
a. True
b. False
20. Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.
a. True
b. False
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21. Solicitation with the promise of reward is the highest level of sexual harassment.
a. True
b. False
22. Most organizations that cut benefits during the recent recession plan to restore them in the near future.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
23. Which of the following created the Equal Employment Opportunity Commission?
a. Americans with Disabilities Act
b. Civil Rights Act
c. Equal Pay Act
d. Vocational Rehabilitation Act
e. Immigration Reform and Control Act
24. Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave
and become a full-time mother and caregiver to her ailing father. This example demonstrates which of the following
factors affecting women’s careers?
a. Female advantage
b. Opt-out trend
c. Glass ceiling
d. Glass wall
e. Opaque ceiling
25. Which of the following racial or ethnic categories currently represents the largest and fastest growing minority group?
a. White
b. African American
c. Asian
d. Hispanic
e. Native American
26. Which of the following is NOT a dividend of workplace diversity?
a. Reduced costs associated with high turnover, absenteeism, and lawsuits
b. Increased understanding of the marketplace
c. Better use of employee talent
d. Increased costs associated with high turnover, absenteeism, and lawsuits
e. Enhanced quality of team problem solving
27. Colby is a new interviewer who just finished an interview with Renee. Her professional style and her flawless
grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and
educational background were not that exceptional. To which of the following rating errors did Colby succumb?
a. Halo effect
b. Central tendency
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c. Homogeneity
d. Leniency
e. General tendency
28. Conolly Company uses internal recruiting whenever possible. This practice:
a. costs more than external recruiting.
b. decreases employee satisfaction.
c. generates increased employee commitment.
d. demotivates existing employees given limited socializing opportunities.
e. gives employees an upper hand in negotiations.
29. Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for
employees. Pizza Deluxe University would be considered a(n):
a. assessment center.
b. on-the-job training center.
c. orientation center.
d. corporate university.
e. learning community.
30. Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and
worth of advertising executive positions within the agency. This is referred to as:
a. compensation.
b. rightsizing.
c. wage and salary surveying.
d. incentive pay.
e. job evaluation.
31. The Family and Medical Leave Act requires employers to provide up to _____ weeks unpaid leave for childbirth,
adoption, or family emergencies.
a. 8
b. 12
c. 16
d. 24
e. 52
32. Which of the following means that an organization accommodates several subcultures?
a. Monoculturalism
b. Pluralism
c. Ethnorelativism
d. Geocentricism
e. Ethnocentrism
33. __________ is a psychological experience of a person who, when engaged in a task, is aware of a stereotype about his
or her identity group suggesting he or she will not perform well on that task.
a. Typecast threat
b. Discriminatory threat
c. Labeling
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d. Stereotype threat
e. Classified threat
34. Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers
told her, “Don’t be such a girl, attack that presentation!” Now Stephanie is so concerned about appearing tough that she
can barely concentrate on the content of the presentation. Stephanie’s anxiety stems from:
a. stereotype threat.
b. ethnocentrism.
c. plurality.
d. glass ceiling threat.
e. the female advantage.
35. Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of
alternative values. Phlex is most likely:
a. a diverse organization.
b. an organization that encourages pluralism.
c. a monoculture.
d. geocentric.
e. a minority-owned organization.
36. Artie’s Pretzels is a small but well-known company that receives thousands of job applications every year, though it
only fills about 50 positions annually. Company managers have learned that Artie’s human resource practices are one of
the driving factors that attract potential employees. Artie’s Pretzels is an example of a(n):
a. contingency employer.
b. employer of options.
c. employer of choice.
d. employer of necessity.
e. telecommuter-friendly employer.
37. Matthew is Mandy’s supervisor. He promises to fire her if she does not engage in sexual activity with him. This type
of sexual harassment would be categorized as:
a. coercion with threat of punishment.
b. solicitation with promise of reward.
c. appropriate.
d. generalized.
e. positional authority.
38. While interviews are __________, they are generally __________ predictors of subsequent job performance.
a. rarely used; not valid
b. widely used; not valid
c. rarely used; excellent
d. widely used; valid
e. painful; excellent
39. Which of the following is inappropriate to ask on an employment application?
a. If the applicant is over 18
b. Where the applicant went to school
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c. If the applicant has ever been convicted of a crime
d. Whether the applicant has any disabilities that might inhibit job performance
e. What the applicant’s ancestry/ethnicity is
40. Josephine would like to become part of an elite manager network at her company so she can get access to general and
line management experience to help her succeed within the company. However, she learns that the manager network is
made up exclusively of men. This demonstrates which of the following factors affecting women’s careers?
a. Female advantage
b. Opt-out trend
c. Glass ceiling
d. Glass wall
e. Opaque ceiling
41. Which of the following workforce generation categories is characterized as ambitious but lacking loyalty to one
organization?
a. Generation X
b. Generation Y
c. Baby boomers
d. Teeny boppers
e. Generation A
42. Smileline Inc. has an onsite daycare facility and provides employees full-time daycare at a very low cost. The
company implemented this years ago when managers realized that childcare responsibilities were contributing to high
turnover and absenteeism. This example highlights which of the following dividends of workplace diversity?
a. Better use of employee talent
b. Increased understanding of the marketplace
c. Increased quality of team problem solving
d. Enhanced breadth of understanding in leadership positions
e. Reduced costs associated with high turnover, absenteeism, and lawsuits
43. All of the following are current strategic issues of particular concern to managers, EXCEPT:
a. hiring the right people to become more competitive on a global basis.
b. hiring the right people for improving quality, innovation, and customer service.
c. hiring the right people to become more competitive on a local basis.
d. knowing the right people to retain after mergers, acquisitions, or downsizing.
e. hiring the right people to apply new information technology for e-business.
44. Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a
person’s lifetime, such as race, gender, age, and physical ability. Hopetech’s diversity plan follows which of the following
models of corporate diversity?
a. Inclusive model
b. Exclusive model
c. Traditional model
d. Learning model
e. Static model
Enter the appropriate word(s) to complete the statement.
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45. __________ occurs when hiring and promotion decisions are made based on criteria that are not job-relevant.
46. Rightsizing is also known as __________.
47. A culture that accepts only one way of doing things and one set of values and beliefs is called a(n) __________.
48. The __________ implies that women’s commitment to their children limits their commitment to the company or their
ability to handle the rigors of corporate management.
49. A(n) __________ is an in-house training and education facility that offers broad-based learning opportunities for
employees.
50. A(n) __________, rather than promoting a product or service, promotes the organization as a great place to work.
51. __________ means that an organization accommodates several subcultures, including employees who would
otherwise feel isolated and ignored.
52. __________ is the belief that groups and subcultures are inherently equal.
53. Monetary payments and nonmonetary goods or benefits used to reward employees are known as __________.
54. The systematic process of gathering and interpreting information about essential duties, tasks, and responsibilities of a
job refers to __________.
55. The belief that one’s own group and culture are inherently superior to other groups or cultures is known as
__________.
56. __________ refers to the economic value of the combined knowledge, experience, skills, and capabilities of
employees.
57. __________ is incentive pay that ties at least part of compensation to employee effort and performance.
58. __________ are people who work for an organization, but not on a permanent or full-time basis.
59. The __________ is developed from critical incidents pertaining to job performance. Each job performance scale is
anchored with specific behavioral statements that describe varying degrees of performance.
60. The invisible barrier that separates women and minorities from top management positions is known as the
__________.
61. List the most frequently used selection devices.
62. Name five dividends of workplace diversity.
63. List and describe the five forms of sexual harassment.
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64. Explain the appraisal process known as 360–degree feedback.
65. Define discrimination and affirmative action.
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Answer Key
1. False
2. False
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26. d
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