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Indicate whether the statement is true or false.
1. As a general rule, large teams make it harder to interact and influence others.
a. True
b. False
2. One of the primary advantages of virtual teams is the ability to rapidly assemble the most talented group of people to
complete a project, solve a particular problem, or exploit a specific strategic opportunity.
a. True
b. False
3. Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the
parties want to come up with a creative solution that benefits both sides of the conflict.
a. True
b. False
4. The five stages of team development are forming, storming, reforming, performing, and adjourning.
a. True
b. False
5. Norms begin to develop in the first interactions among members of a new team.
a. True
b. False
6. Research shows that the personalities of the individual members play the most critical role in determining how well a
team functions.
a. True
b. False
7. Virtual and global teams are particularly prone to communication breakdowns.
a. True
b. False
8. A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the
expense of the other party is called distributive negotiation.
a. True
b. False
9. Two common behaviors of the socioemotional role are energizing and encouraging.
a. True
b. False
10. The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of
assertiveness.
a. True
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b. False
11. A free rider is a person who benefits from team membership but does not make a proportionate contribution to the
team’s work.
a. True
b. False
12. Productive output pertains to the team’s ability to meet the personal needs of its members.
a. True
b. False
13. Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their
commitment to quality performance. This combination can be expected to result in high productivity.
a. True
b. False
14. A common dysfunction of teams is the presence of conflict.
a. True
b. False
15. A common dysfunction of teams is to be results oriented.
a. True
b. False
16. Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.
a. True
b. False
17. Team cohesiveness does not necessarily lead to higher team productivity.
a. True
b. False
18. The stage of team development in which conflicts are resolved and members focus on problem solving is called
reforming.
a. True
b. False
19. Research studies have confirmed that both functional diversity and demographic diversity can have a positive impact
on work team performance.
a. True
b. False
20. A team is defined as a unit of two or more people who interact and coordinate their work to accomplish a common
goal to which they are committed and hold themselves mutually accountable.
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a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
21. Michael’s team has evolved to the storming stage of team development. As team leader, what should Michael be
emphasizing?
a. Lots of informal interaction
b. Participation by all team members
c. Task accomplishment
d. Goal achievement
e. Disbanding the team
22. The collaborating style of conflict resolution is based on a __________ degree of assertiveness and a __________
degree of cooperativeness.
a. high; high
b. high; low
c. low; high
d. low; low
e. low; medium
23. Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?
a. Separate the people from the problem.
b. Focus on underlying interests, not current demands.
c. Listen and ask questions.
d. Insist that results be based on objective standards.
e. Keep the demands at the center.
24. Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team
and it consists of the subordinates under her authority. This is an example of a __________ team.
a. horizontal
b. functional
c. self-managed
d. special-purpose
e. social
25. Effective virtual team leaders use technology to build relationships through all of the following ways, EXCEPT:
a. bring attention to and appreciate divers skills and opinions.
b. scrutinize electronic communication patterns.
c. use technology to enhance communication and trust.
d. ensure timely responses online.
e. manage online socialization.
26. The forming stage of team development is characterized by:
a. the establishment of order and cohesion.
b. cooperation.
c. problem solving.
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d. orientation.
e. conflict.
27. __________ means that the first behaviors that occur in a team often set a precedent for later team expectations.
a. Critical events
b. Primacy
c. Carryover behaviors
d. Explicit statements
e. Recency
28. Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a
virtual team at work. Fred’s role fulfills which of the following virtual team practices?
a. Using technology to build relationships
b. Shaping culture through technology
c. Monitoring progress and rewards
d. Administering rewards
e. Using global teams to develop technology
29. Which of the following types of teams is created outside the formal organization structure to undertake a project of
special importance or creativity?
a. Vertical
b. Command
c. Special-purpose
d. Cross-functional
e. Functional
30. The avoiding style of conflict resolution is based on a __________ degree of assertiveness and a __________ degree
of cooperativeness.
a. high; high
b. high; low
c. low; high
d. low; low
e. low; medium
31. Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach
agreement. This is an example of which socioemotional role behavior?
a. Compromise
b. Follow
c. Reduce tension
d. Harmonize
e. Summarize
32. Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and:
a. cohesiveness.
b. satisfaction.
c. commitment.
d. leadership.
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e. norms.
33. Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems.
This is an example of which task specialist role?
a. Harmonize
b. Seek information
c. Initiate ideas
d. Reduce tension
e. Compromise
34. Which of the following statements is true?
a. Morale is higher in cohesive teams.
b. Productivity is lower in cohesive teams.
c. Satisfaction is lower in cohesive teams.
d. Morale always suffers in cohesive teams.
e. Absenteeism rates are substantially higher with cohesive teams.
35. All of the following behaviors are consistent with the role of a task specialist, EXCEPT:
a. seek information.
b. initiate ideas.
c. summarize.
d. compromise.
e. energize.
36. A task force is sometimes called a(n):
a. vertical team.
b. cross-functional team.
c. command team.
d. special-purpose team.
e. executive team.
37. Which of the following behaviors is NOT consistent with the socioemotional role?
a. Encourage
b. Energize
c. Harmonize
d. Compromise
e. Follow
38. Randy is a team leader at Welldrilling.net. His team is made up of fifteen coworkers. Recently, he has noticed a
tendency for some team members to participate much less than others. They seem uninterested and content to let others do
the work. This is called:
a. free riding.
b. reduced commitment.
c. power realignment.
d. the costs of coordination.
e. a self-directed team.
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39. __________ pertains to performance and the quality and quantity of task outputs as defined by team goals.
a. Productive output
b. Satisfaction
c. Commitment
d. Capacity to adapt
e. Norm
40. Andrea is team leader of the focus group at her organization. In the past, the group was plagued by lack of cooperation
and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be
kicked off the team. This is an example of a(n):
a. critical event.
b. explicit statement.
c. experiential carryover.
d. implied norm.
e. accommodation.
41. Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first
meeting with the group. Which of the following would you suggest?
a. She should waste little time; get the team focused on the task.
b. She should help the team clarify roles and responsibilities.
c. She should allow time for team members to become acquainted with one another; allow for informal social
interaction.
d. She should let someone else worry about this since she is the leader.
e. She should propose to disband the team.
42. All of the following are common dysfunctions of teams, EXCEPT:
a. lack of trust.
b. avoidance of accountability.
c. fear of conflict.
d. lack of commitment.
e. results orientation.
Enter the appropriate word(s) to complete the statement.
43. During the __________ stage of team development, individual personalities emerge. People become more assertive in
clarifying their roles and what is expected of them.
44. __________ negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the
parties want to come up with a creative solution that benefits both sides of the conflict.
45. A team created outside the formal organization structure to undertake a project of special importance or creativity is
known as a(n) __________.
46. The term __________ refers to a team member who attains benefits from team membership but does not actively
participate in and contribute to the team’s work.
47. __________ teams typically consist of five to 20 multiskilled workers who rotate jobs to produce an entire product or
service or at least one complete aspect or portion of a product or service.
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48. __________ negotiation is a competitive and adversarial negotiation approach in which each party strives to get as
much as it can, usually at the expense of the other party.
49. __________ pertains to the team’s ability to meet the personal needs of its members.
50. __________ can present enormous challenges for team leaders, who have to bridge gaps of time, distance, and culture.
51. Capacity to __________ refers to the ability of teams to bring greater knowledge and skills to job tasks and enhance
the potential of the organization to respond to new threats or opportunities in the environment.
52. __________ is defined as the extent to which members are attracted to the team and motivated to remain in it.
53. A role in which the individual devotes personal time and energy to helping the team accomplish its task is called a(n)
__________ role.
54. During the __________ stage of team development, the major emphasis is on problem solving and accomplishing the
assigned task.
55. Dysfunctional teams avoid __________, being unwilling to accept responsibility for outcomes and engaging in finger-
pointing when things go wrong.
56. The __________ stage of development is a period of orientation and getting acquainted.
57. The __________ style to handle conflict involves a low degree of assertiveness and a high degree of cooperativeness.
58. A role in which the individual provides support for team members’ emotional needs and helps strengthen the social
unity is called a(n) __________ role.
59. __________ refers to the tendency for the presence of others to enhance an individual’s one’s performance.
60. List the five stages of team development.
61. List three factors that can cause people to engage in conflict.
62. List the five behaviors associated with the task specialist role.
63. What are the three key components of a team?
64. Discuss the differences between distributive and integrative negotiation. Describe the steps for achieving a win-win
solution with integrative negotiation.
65. Discuss the determinants of team cohesiveness and its consequences.
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Answer Key
1. True
2. True
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