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Indicate whether the statement is true or false.
1. The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly high
er performance.
a. True
b. False
2. An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if
possible.
a. True
b. False
3. Organization development is a specific set of management techniques based in the behavioral science approach.
a. True
b. False
4. Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex
and changing interaction among those elements.
a. True
b. False
5. Supply chain management refers to managing the sequence of suppliers and purchasers, covering all stages of
processing from obtaining raw materials to distributing finished goods to consumers.
a. True
b. False
6. Technical skills are most important for managers at lower organizational levels, while conceptual skills become more
important as managers move up the organizational hierarchy.
a. True
b. False
7. Customer relationship management (CRM) systems collect and manage large amounts of data about customers and
make them available to employees.
a. True
b. False
8. Although developed by a Japanese business manager, the quality movement is strongly associated with American
companies.
a. True
b. False
9. The individual performer is a generalist and coordinates a broad range of activities.
a. True
b. False
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10. Management idea life cycles have continually grown longer, reflecting the pace of change in today’s
business world.
a. True
b. False
11. The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and
administrative principles.
a. True
b. False
12. A manager forwards information to other organization members in the disseminator role.
a. True
b. False
13. The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in
different departments in an organization.
a. True
b. False
14. The management science approach uses qualitative data in management decision making.
a. True
b. False
15. Fayol’s unity of command principle emphasizes that each subordinate receives orders from one—
and only one—superior.
a. True
b. False
16. The field of management that specializes in the physical production of goods or services refers to operations
management.
a. True
b. False
17. Efficiency refers to the degree to which the organization achieves a stated objective.
a. True
b. False
18. Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucrac
y.
a. True
b. False
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19. A criticism of human relations management is that it ignores the social context of work and higher needs
of workers.
a. True
b. False
20. The systems thinking approach develops theories about human behavior based on scientific methods and stu
dy.
a. True
b. False
21. The rise of virtual work has led to a decline in organizational hierarchies.
a. True
b. False
22. The late famed management theorist Peter Drucker is often credited with creating the modern study of management.
a. True
b. False
23. The top reason for manager failure is ineffective communication skills and practices.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
24. Since not-for-profit organizations do not have a conventional __________, managers may struggle with the question
of what constitutes results and effectiveness.
a. hierarchy
b. bottom line
c. information system
d. decision-making process
e. structure
25. Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees,
enabling them to make quality decisions. Gail is performing which of the following roles?
a. Monitor
b. Disseminator
c. Spokesperson
d. Disturbance handler
e. Figurehead
26. It is often difficult to make decisions about subsystems because they are:
a. interdependent.
b. independent.
c. managed differently.
d. filled with employees.
e. organizationally based.
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27. A naturally occurring social group within an organization is part of the:
a. formal organizational structure.
b. informal organization.
c. scalar chain.
d. reorganization process.
e. top management level.
28. Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing
goals for the restaurant and deciding what must be done to achieve them. This involves which of the following aspects of
what managers do?
a. Organizing
b. Motivating and communicating
c. Measuring
d. Developing people
e. Setting objectives
29. Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an
example of the management function of:
a. planning.
b. technical skills.
c. organizing.
d. controlling.
e. conceptual skills.
30. When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing
the management function of:
a. controlling.
b. human relations skills.
c. leading.
d. organizing.
e. resourcing.
31. In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the
context in which the problem occurred. She is applying which of the following perspectives?
a. Participative view
b. Universalist view
c. Autonomy view
d. Contingency view
e. Humanist view
32. According to Mintzberg, which of the following is an interpersonal role?
a. Monitor
b. Negotiator
c. Liaison
d. Disturbance handler
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e. Spokesperson
33. For a widget manufacturing company, worker-hours per widget is a measure of:
a. organizational effectiveness.
b. organizational performance.
c. organizational efficiency.
d. organizational structure.
e. organizational assets.
34. The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct
research to determine the best candidate interviewing techniques. This involves the use of which of the following
management approaches?
a. Administrative principles approach
b. Bureaucratic approach
c. Behavioral sciences approach
d. Humanistic approach
e. Scientific management approach
35. When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world,
they were engaging in the management function of:
a. planning.
b. organizing.
c. leading.
d. controlling.
e. dreaming.
36. Which of the following is a characteristic of a traditional management approach?
a. Managers play the role of an enabler.
b. Managers supervise team members’ tasks.
c. Managers constantly mobilize for change.
d. Managers lead and empower teams.
e. Managers encourage conversation and collaboration.
37. Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work
principles. These are part of which of the following management approaches?
a. Administrative principles approach
b. Bureaucratic approach
c. Scientific management approach
d. Humanistic approach
e. Behavioral sciences approach
38. Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their outstanding performance at the
monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the
management function of:
a. bribery.
b. organizing.
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c. technical skills.
d. leading.
e. controlling.
39. Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a
problem customer. This is an example of organizational:
a. information processing.
b. efficiency.
c. effectiveness.
d. structure.
e. goal setting.
40. The management science perspective emerged after World War II to treat problems associated with:
a. modern global warfare.
b. environmental issues.
c. employee involvement.
d. Germany.
e. improving manufacturing.
41. Which of the following was a key finding in the Hawthorne studies?
a. Stronger lighting increased productivity.
b. More money resulted in increased productivity.
c. Productivity increased with autocratic leadership.
d. Higher temperatures reduced productivity.
e. Human relations increased productivity.
42. Which of the following is not a criticism of scientific management?
a. It does not appreciate the social context of work.
b. It does not appreciate the higher needs of workers.
c. It does not appreciate the careful study of tasks and jobs.
d. It does not acknowledge variance among individuals.
e. It tends to regard workers as uninformed and ignores their ideas and suggestions.
43. The degree to which an organization achieves a stated goal refers to:
a. effectiveness.
b. synergy.
c. conceptual skill.
d. efficiency.
e. human skill.
44. Used widely by Indian companies, __________ refers to an innovation mind-set that strives to meet customers’
immediate needs quickly and inexpensively.
a. benchmarking
b. organizational development
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c. kaizen
d. jugaad
e. bureaucracy
45. From the 1950s until today, which of the following management perspectives has remained the most prevalent?
a. Systems
b. Qualitative
c. Scientific management
d. Quantitative
e. Humanistic
46. One of the management duties that managers like the least is:
a. financial planning.
b. controlling activities.
c. planning for future decisions.
d. handling paperwork.
e. networking.
47. If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the
__________ role.
a. negotiator
b. resource allocator
c. figurehead
d. monitor
e. leader
48. One of the roles that a small business manager may emphasize over a counterpart in a large organization is:
a. information processing.
b. spokesperson.
c. liaison.
d. resource allocator.
e. leader.
49. Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to
help clients keep track of their finances. Which of the following perspectives or approaches does Roger apply the most at
his work?
a. Quantitative perspective
b. Qualitative perspective
c. Humanistic approach
d. Behavioral science approach
e. Scientific management approach
50. According to Weber, organizations based on which of the following would be more efficient and adaptable to change?
a. Personal loyalty
b. Personal references
c. Rational authority
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d. Family ties
e. Charismatic authority
51. Of the management trends that have been popular over the past decade, managers are most aware of:
a. e-business.
b. virtual organization.
c. empowerment.
d. reengineering.
e. customer relationship management.
Enter the appropriate word(s) to complete the statement.
52. Weber’s vision of organizations that would be managed on an impersonal, rational basis is called a(n) __________.
53. According to Fayol, similar activities in an organization should be grouped together under one manager. This
administrative principle is known as __________.
54. __________ refers to the field of management that specializes in the physical production of goods or services.
55. __________ refers to managing the sequence of suppliers and purchasers, covering all stages of processing from
obtaining raw materials to distributing finished goods to consumers.
56. __________ is the attainment of organizational goals in an effective and efficient manner through planning,
organizing, leading, and controlling organizational resources.
57. By using resources in an efficient and effective manner, managers may reach their ultimate responsibility of achieving
high __________.
58. The process whereby companies find out how others do something better than they do and then try to imitate or
improve it is known as __________.
59. In the __________ role, managers initiate improvement projects, identify new ideas, and delegate idea responsibility
to others.
60. List the three assumptions associated with McGregor’s Theory X.
61. Describe the manager’s informational roles.
62. List the three management skills necessary to perform effectively in organizations.
63. Describe the four management functions.
64. Discuss the differences between the case view, the universalist view, and the contingency view.
65. How do small-business managers emphasize different management roles in comparison to larger business managers?
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Answer Key
1. True
2. False
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26. a
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