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Chapter 7: Creating Communication Climates
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1. The emotional tone of a relationship between people who are interacting is known as the communication
__________.
a.
shape
b.
performance
c.
substance
d.
climate
e.
mood
ANSWER:
d
POINTS:
1
2. Which of the following is NOT a level of interpersonal confirmation?
a.
ethnocentrism
b.
recognition
c.
endorsement
d.
acknowledgment
e.
all of the above are levels of confirmation or disconfirmation
ANSWER:
a
POINTS:
1
3. During a heated discussion, Janet says to Scott, “There’s no point in talking about this any further. I’m not
going to change my mind.” This language is an example of __________.
a.
provisional communication
b.
certainty communication
c.
descriptive communication
d.
evaluative communication
e.
C and D
ANSWER:
b
POINTS:
1
4. A form of certainty language that assumes our culture and its norms are the only right ones is __________.
a.
ethnocentrism
b.
cultural relativism
c.
self-serving bias
d.
provisionalism
e.
stability
ANSWER:
a
POINTS:
1
5. Signaling openness to other points of view while recognizing that people from different cultures differ in
thoughts, actions, and values is known as __________.
a.
cultural diversity
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Chapter 7: Creating Communication Climates
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b.
ethnocentrism
c.
provisionalism
d.
cultural absolutism
e.
cultural fanaticism
ANSWER:
c
POINTS:
1
6. Which one of the following types of communication promotes defensiveness?
a.
description
b.
provisionalism
c.
control
d.
equality
e.
empathy
ANSWER:
c
POINTS:
1
7. “I really know a lot more about this than you do, so you should listen to me.” This comment is an example of
communication that __________.
a.
is descriptive
b.
claims superiority of the speaker
c.
is tentative
d.
demonstrates empathy
e.
is focused on problem solving
ANSWER:
b
POINTS:
1
8. Which of the following statement(s) is (are) accurate about conflict between people in relationships?
a.
conflict indicates a relationship is in deep trouble
b.
conflict is a sign that people are involved and matter to each other
c.
conflict may be overt or covert
d.
conflict may be managed well or managed poorly
e.
b, c, and d
ANSWER:
e
POINTS:
1
9. Kimberly is irritated that Julia left and borrowed her sweater without asking. Kimberly then plays the stereo
loudly when Julia is trying to talk on the phone. This is an example of __________.
a.
offensive climate
b.
acknowledgment
c.
defensive climate
d.
covert conflict
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Chapter 7: Creating Communication Climates
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e.
overt conflict
ANSWER:
d
POINTS:
1
10. Samantha says, “Arguments are terrible. I believe nobody can win when conflict breaks out.” Samantha’s
orientation to conflict is best described as __________.
a.
win-win
b.
win-lose
c.
lose-lose
d.
exit
e.
winner takes all
ANSWER:
c
POINTS:
1
11. Unlike Samantha, Shenika says, “I don’t like to lose arguments. The way I figure it, when you have a
disagreement there can be only one winner.” Shenika’s orientation to conflict is best described as __________.
a.
win-win
b.
win-lose
c.
lose-lose
d.
exit
e.
winner takes all
ANSWER:
b
POINTS:
1
12. The response to conflict that involves staying committed to a relationship despite differences is __________.
a.
exit
b.
voice
c.
loyalty
d.
neglect
e.
ambush
ANSWER:
c
POINTS:
1
13. Communication that expresses the speaker’s feelings without disparaging anyone else is known as
__________ communication.
a.
ethnocentric
b.
defensive
c.
aggressive
d.
assertive
e.
disconfirming
ANSWER:
d
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Chapter 7: Creating Communication Climates
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POINTS:
1
14. Which of the following is a guideline for creating and sustaining healthy communication climates?
a.
accepting and confirming others
b.
affirming and asserting yourself
c.
respecting diversity among people
d.
timing conflict effectively
e.
all of the above
ANSWER:
e
POINTS:
1
15. Marking off peripheral issues for later discussion is called __________.
a.
grace
b.
bracketing
c.
assertiveness
d.
affirmation
e.
responding
ANSWER:
b
POINTS:
1
16. Which of the following communication behaviors contributes to a disconfirming climate?
a.
offering a pleasant greeting
b.
listening carefully
c.
silence
d.
Smiling and nodding your head in agreement
e.
Expressing empathy
ANSWER:
c
POINTS:
1
17. “The other group members seemed alarmed when you knocked over your chair and began cursing,” is an
example of __________.
a.
an evaluative statement
b.
an “I” message
c.
descriptive communication
d.
tentative language
e.
strategic communication
ANSWER:
c
POINTS:
1
18. Communication that aims at manipulating a person or group for the benefit of the person manipulating is
known as __________.
a.
superiority
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Chapter 7: Creating Communication Climates
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b.
neutrality
c.
control
d.
strategy
e.
certainty
ANSWER:
d
POINTS:
1
19. Which of the following is NOT a component of interpersonal conflict?
a.
perceived incompatibility of goals or interests
b.
interdependence
c.
personal orientations toward conflict
d.
destructive or constructive response
e.
third party interventions
ANSWER:
e
POINTS:
1
20. “I need this report today, but if you can’t get it done, that’s all right,” is an example of __________.
a.
supportive communication
b.
aggressive communication
c.
assertive communication
d.
deferential communication
e.
manipulative communication
ANSWER:
d
POINTS:
1
21. Creating constructive communicative climates influence the effectiveness of communication in all contexts.
a.
True
b.
False
ANSWER:
True
POINTS:
1
22. Acknowledgement is the highest level of confirmation.
a.
True
b.
False
ANSWER:
False
POINTS:
1
23. Descriptive communication fosters a more supportive climate than evaluative communication.
a.
True
b.
False
ANSWER:
True
POINTS:
1
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Chapter 7: Creating Communication Climates
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24. The statement “I don’t want to talk about it” is a vocal exit response. [p. 142, II] T
a.
True
b.
False
ANSWER:
True
POINTS:
1
25. The mere presence of differences between any two people is conflict.
a.
True
b.
False
ANSWER:
False
POINTS:
1
26. Conflict should be avoided at all costs in a relationship.
a.
True
b.
False
ANSWER:
False
POINTS:
1
27. Assertive Communication is aggressive.
a.
True
b.
False
ANSWER:
False
POINTS:
1
28. There really are no situations in which an exit response can have a positive response.
a.
True
b.
False
ANSWER:
False
POINTS:
1
29. Resolution in terms of what decision is made, is just one possible outcome of conflict.
a.
True
b.
False
ANSWER:
True
POINTS:
1
30. In interpersonal relationships it is as important to affirm and accept yourself as to affirm and accept others.
a.
True
b.
False
ANSWER:
True
POINTS:
1
31. Rather than imposing a preference, __________ communication focuses on resolving tensions and obstacles.
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Chapter 7: Creating Communication Climates
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ANSWER:
problem-oriented
POINTS:
1
32. When people express their feelings and differences directly they are engaging in __________ __________.
ANSWER:
overt conflict
POINTS:
1
33. A person who believes that usually both people can be satisfied with the outcome of conflicts has a
__________ orientation to conflict.
ANSWER:
win-win
POINTS:
1
34. __________ is a way of using timing to promote positive conflict by marking off peripheral issues for later
discussion.
ANSWER:
Bracketing
POINTS:
1
35. __________ is granting forgiveness, putting aside our needs, or helping another save face when there is no
expectation that we do so.
ANSWER:
Grace
POINTS:
1
36. __________ involves attentiveness to what a person thinks, feels, or says.
ANSWER:
Acknowledgement
POINTS:
1
37. A perspective based on the assumption that our culture and its norms are the only right ones is known as
__________.
ANSWER:
ethnocentrism
POINTS:
1
38. Accepting a person’s feelings or thoughts as valid or real for that person is called __________.
ANSWER:
endorsement
POINTS:
1
39. __________ __________ is the emotional tone of a relationship between people that affects how people feel
and interact with one another.
ANSWER:
Communication climate
POINTS:
1
40. The most basic form of interpersonal confirmation is __________, the expression of awareness of another
person’s existence.
ANSWER:
recognition
POINTS:
1
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Chapter 7: Creating Communication Climates
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41. Explain the differences between the following attitudes toward conflict: win-lose, lose-lose, win-win. Give examples
of each attitude.
ANSWER:
No answer provided.
POINTS:
1
42. In Chapter Seven, Julia Wood discussed the concept of grace. Define this concept and explain under what conditions
and in what relationships showing grace is appropriate and inappropriate.
ANSWER:
No answer provided.
POINTS:
1
43. Discuss at least three ways for creating and sustaining healthy communication climates. Give specific examples for
each.
ANSWER:
No answer provided.
POINTS:
1
44. Identify and explain the potential benefits of conflict. Include specific examples of benefits that can come out of
conflict.
ANSWER:
No answer provided.
POINTS:
1
