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1. What percentage of waking time does the average person spend listening, according to studies?
a.
10–18%
b.
21–29%
c.
45–55 %
d.
83–90%
e.
93–100%
ANSWER:
c
POINTS:
1
2. The physiological component of listening is __________.
a.
organizing
b.
hearing
c.
interpreting
d.
responding
e.
remembering
ANSWER:
b
POINTS:
1
3. Putting together all that we have selected and organized, in order to make sense of communication, is known
as __________.
a.
responding
b.
remembering
c.
pseudolistening
d.
hearing
e.
interpretation
ANSWER:
e
POINTS:
1
4. Most experts consider the final aspect of listening to be __________. [p. 117, II]
a.
organizing
b.
remembering
c.
hearing
d.
interpreting
e.
responding
ANSWER:
b
POINTS:
1
5. Shawn is having trouble listening effectively in his advanced philosophy course. Usually he listens well in
class, but the professor in this case is so full of information and he presents such complicated ideas that Shawn
has difficulty following and retaining the lecture. Shawn is experiencing a listening obstacle known as
__________.
a.
message overload
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b.
preoccupation
c.
message complexity
d.
prejudgment
e.
lack of mindfulness
ANSWER:
c
POINTS:
1
6. When a close friend she hasn’t seen in a long time visits Beth in her dormitory room, Beth closes the door to
the hallway, turns off the radio and shuts the window. By doing so Beth is reducing the potential __________
so she can effectively listen to her friend. [p. 119, III]
a.
environmental distractions
b.
internal obstacles
c.
insular obstacles
d.
regulative distractions
e.
message impediments
ANSWER:
a
POINTS:
1
7. As soon as the news program begins an interview with the President, Dolores quits paying attention and she
mumbles to herself, “I already know everything he has to say and I don’t want to hear it again.” Dolores’ ability
to listen is being hindered by __________.
a.
message overload
b.
prejudgment
c.
preoccupation
d.
message complexity
e.
noise
ANSWER:
b
POINTS:
1
8. When Jing says to Juana that she is having a difficult time in her chemistry class, Juana’s first response is to
launch into an extended description of the difficulties she had in her physicals class. By doing so, Juana is
engaging in a faulty listening practice known as __________.
a.
relational immunity
b.
disconfirmation
c.
pseudolistening
d.
monopolizing
e.
paraphrasing
ANSWER:
d
POINTS:
1
9. While visiting her parents on a break from school Melinda doesn’t pay attention to much of what they say.
She lets much of their communication just come in one ear and out the other without her ever listening.
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However, when her mother mentions going shopping to get some new clothes and good novels for Melinda to
take back to school, Melinda listens attentively. This is an example of __________.
a.
defensive listening
b.
prejudgment
c.
selective listening
d.
mindless listening
e.
pseudolistening
ANSWER:
c
POINTS:
1
10. Before Matt ever begins to speak, Dennis assumes that Matt will say something insulting, disparaging, or
disrespectful. Dennis is engaging in __________.
a.
selective listening
b.
defensive listening
c.
ambushing
d.
paraphrasing
e.
monopolizing
ANSWER:
b
POINTS:
1
11. Rebekah is mad at her boyfriend because she suspects that he was playing video games with friends last
night instead of studying. She decides to ask him how his studying went. When he cannot answer her questions,
she will let him have it. Rebekah’s strategy is an example of __________.
a.
selective listening
b.
mindfulness
c.
ambushing
d.
critical listening
e.
literal listening
ANSWER:
c
POINTS:
1
12. Preparing for a geography quiz, Brendan makes up the nonsensical phrase “No one notices the Queen not
liking the pie” as a tool to help him recall the Eastern Canadian provinces of Nova Scotia, Ontario, New
Brunswick, Quebec, Newfoundland and Labrador, and Prince Edward Island. In doing so, Brendan is
employing a tool known as __________.
a.
a mindful manager
b.
an organizational grouping
c.
an informational adapter
d.
a mnemonic device
e.
a repetitional gambit
ANSWER:
d
POINTS:
1
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13. Bao is a teacher. When she is talking to students one on one, she gently encourages them to express
themselves by saying, “Tell me more,” “go on,” “I understand.” These are examples of __________.
a.
minimal encouragers
b.
gentle nudging
c.
selective listening
d.
paraphrasing
e.
mindfulness
ANSWER:
a
POINTS:
1
14. Lemarr says, “I am really bummed out about not getting any job offers.” His roommate, John, responds,
“Sounds as if you’re feeling pretty low about the response so far.” John’s communication is an example of
__________.
a.
pseudolistening
b.
relying on mnemonics
c.
paraphrasing
d.
evaluative listening
e.
ambushing
ANSWER:
c
POINTS:
1
15. After a long night of studying, Jacob puts his headphones on and listens to one of his favorite CD’s. Jacob is
__________.
a.
listening to discriminate
b.
listening critically
c.
relationship listening
d.
listening for pleasure
e.
listening for information
ANSWER:
d
POINTS:
1
16. Kenya was tired after a long day at work. She was looking forward to kicking off her shoes and sitting
down in front of the TV when she got home. Nothing else really mattered to her as her roommate greeted her at
the door with news about their neighbor. Which internal obstacle affected Kenya’s ability to listen to her
roommate?
a.
preoccupation
b.
prejudgment
c.
lack of effort
d.
reacting emotionally to loaded language
e.
not recognizing diverse listening styles
ANSWER:
c
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POINTS:
1
17. The process of attending to some aspects of communication and disregarding others as we listen refers to
__________.
a.
hearing
b.
selecting and organizing
c.
interpreting
d.
responding
e.
remembering
ANSWER:
b
POINTS:
1
18. Hwei-Jen believed that averting your eyes when interacting with someone was a sign of respect. When
Hwei-Jen would not look directly at Mark when he spoke, he felt a bit insulted and thought that Hwei-Jen was
not listening to him. This hindrance to effective communication involves __________.
a.
responding
b.
pseudolistening
c.
pre-occupation
d.
not recognizing diverse listening styles
e.
lack of effort
ANSWER:
d
POINTS:
1
19. Which of the following is NOT an effective communication skill that helps us gain insight into others?
a.
being person-centered
b.
stepping outside of our own point of view
c.
prompting others to continue
d.
paraphrasing
e.
literal listening
ANSWER:
e
POINTS:
1
20. Critical listening involves __________.
a.
a loose understanding of the content of the communication
b.
judging the speaker’s trustworthiness
c.
acceptance of unfounded generalizations
d.
sensing the emotional impact of the message
e.
a neutral, unbiased response to the ideas presented
ANSWER:
b
POINTS:
1
21. While it is a part of the communication process, listening is not as important as talking.
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a.
True
b.
False
ANSWER:
False
POINTS:
1
22. The average person spends more time listening than any other communication activity.
a.
True
b.
False
ANSWER:
True
POINTS:
1
23. Hearing and listening are basically synonymous.
a.
True
b.
False
ANSWER:
False
POINTS:
1
24. Being mindful is the foundation of all successful listening.
a.
True
b.
False
ANSWER:
True
POINTS:
1
25. To be a good listener you must always wait until the speaker has finished talking to respond.
a.
True
b.
False
ANSWER:
False
POINTS:
1
26. Being so absorbed in our thoughts and concerns that we can’t focus on what someone else is saying is
prejudgments.
a.
True
b.
False
ANSWER:
False
POINTS:
1
27. All interruptions are attempts to monopolize communication.
a.
True
b.
False
ANSWER:
False
POINTS:
1
28. Monopolizing is hogging the stage by continuously focusing the conversation on ourselves instead of the
person who is talking.
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a.
True
b.
False
ANSWER:
True
POINTS:
1
29. Literal listening is carefully gathering information that you can use to attack the speaker.
a.
True
b.
False
ANSWER:
False
POINTS:
1
30. Suspending judgment helps others from becoming defensive.
a.
True
b.
False
ANSWER:
True
POINTS:
1
31. __________ is a physiological process that occurs when sound waves hit the human ear.
ANSWER:
Hearing
POINTS:
1
32. The tendency to judge others or their ideas before we’ve heard them is known as __________.
ANSWER:
Prejudgment
POINTS:
1
33. The monopolizing technique in which a person shifts the topic of talk back to himself or herself is known as
__________ __________.
ANSWER:
conversational rerouting
POINTS:
1
34. __________ involves perceiving a personal attack, criticism, or hostile undertone in communication where
none is intended.
ANSWER:
Defensive listening
POINTS:
1
35. Listening carefully for the purpose of gathering ammunition to use in attacking the speaker is known as
__________.
ANSWER:
ambushing
POINTS:
1
36. When we listen to a friend’s worries, counsel a co-worker, or let someone tell us about their troubles, we are
engaged in __________ __________.
ANSWER:
relationship listening
POINTS:
1
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