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Chapter 4: Engaging in Verbal Communication
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Page 1
1. Which is not an example of nonverbal communication?
a.
symbols that aren’t words
b.
words used to describe an action
c.
tone of voice
d.
facial expressions
e.
posture
ANSWER:
b
POINTS:
1
2. The verbal symbols we select to use are not intrinsically connected to what they represent. This is known as
__________.
a.
ambiguity
b.
abstraction
c.
brute meaning
d.
arbitrariness
e.
institutional meaning
ANSWER:
d
POINTS:
1
3. Nathan laughs when his grandfather describes him as a “cool cat.” “That’s how we used to describe someone
who is neat, pleasing, good,” his grandfather says. “Not anymore,” Nathan replies. This exchange reminds us
that language is __________.
a.
arbitrary
b.
rule bound
c.
totalizing
d.
stereotypical
e.
derivative
ANSWER:
a
POINTS:
1
4. Words are not the things they represent. In other words, words are __________.
a.
ambiguous
b.
arbitrary
c.
verbal
d.
unconscious
e.
abstract
ANSWER:
e
POINTS:
1
5. Which is the most abstract term in the following words? [pp. 69–70, III]
a.
Tiger Woods
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Chapter 4: Engaging in Verbal Communication
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b.
golf
c.
physical activity
d.
sport
e.
professional athlete
ANSWER:
c
POINTS:
1
6. Institutional facts are the meanings we attach to brute facts based on __________.
a.
objective decisions
b.
concrete experiences
c.
specific activities
d.
human interpretation
e.
higher levels of abstraction
ANSWER:
d
POINTS:
1
7. Which of the following is not a regulative communication rule? [pp. 72–73, III]
a.
Children should not interrupt adults.
b.
We do not talk about private issues in public.
c.
Call out “Amen” in response to the pastor.
d.
Sticking your tongue out at someone is rude.
e.
Applaud at the end of a speech.
ANSWER:
d
POINTS:
1
8. Rachel is surprised when her friend Sarah consistently interrupts her while she is speaking. Rachel believes
her friend should not continually disrupt her. Rachel’s perception of her friend’s behavior is based on a
__________.
a.
regulative rule
b.
constitutive rule
c.
stereotype
d.
personal construct
e.
hypothetical thought
ANSWER:
b
POINTS:
1
9. Our perception of when a given interaction begins and ends is known as __________.
a.
totalizing
b.
punctuation
c.
reappropriation
d.
hypothetical thought
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Chapter 4: Engaging in Verbal Communication
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e.
abstraction
ANSWER:
b
POINTS:
1
10. Negating most of a person by spotlighting a single aspect of his/her identity is known as __________.
a.
totalizing
b.
punctuation
c.
reappropriation
d.
hypothetical thought
e.
abstraction
ANSWER:
a
POINTS:
1
11. The statement “we should not let old geezers drive” is an example of __________. [
a.
loaded language
b.
hypothetical thought
c.
self-reflection
d.
responsiveness
e.
abstraction
ANSWER:
a
POINTS:
1
12. “One day I won’t have to worry about money. One day I’ll make a great salary.” These statements illustrate
__________.
a.
arbitrary thought
b.
loaded language
c.
hypothetical thought
d.
symbolic organization
e.
symbolic evaluation
ANSWER:
c
POINTS:
1
13. Suzy is really upset and she feels like throwing a temper tantrum, even though she’s 20 years old.
Disregarding the social inappropriateness of her behavior, Suzy beats a door and then kicks it while in a public
area. In this instance, Suzy’s behavior was motivated by which aspect of herself?
a.
me
b.
I
c.
moral self
d.
cognitive self
e.
abstract self
ANSWER:
b
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Chapter 4: Engaging in Verbal Communication
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POINTS:
1
14. A technique developed by communication scholars to remind us that our evaluations apply only to specific
times and circumstances refers to which of the following?
a.
indexing
b.
selective perception
c.
temporal differentiation
d.
ambiguity
e.
contextual perception
ANSWER:
a
POINTS:
1
15. Which of the following statements demonstrate that Adam is taking responsibility for his thoughts and
feelings?
a.
You are really irritating me.
b.
You are making me look foolish.
c.
This is the last time you are going to humiliate me.
d.
You really make me feel happy.
e.
I feel hurt by what you are saying.
ANSWER:
e
POINTS:
1
16. To say that language is ambiguous means __________.
a.
it doesn’t have clear-cut, precise meanings
b.
words can come from any where
c.
symbols are perceptions
d.
the medium is the message
e.
all of the above
ANSWER:
a
POINTS:
1
17. Brute facts are __________.
a.
symbolic constructions
b.
objective phenomena and activities
c.
concrete phenomena and activities
d.
b and c
e.
none of the above
ANSWER:
d
POINTS:
1
18. Communication rules are __________.
a.
shared understandings about what communication means
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Chapter 4: Engaging in Verbal Communication
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b.
made up by older generations of people
c.
shared understandings about what behaviors are appropriate in various situations
d.
all of the above
e.
a and c
ANSWER:
e
POINTS:
1
19. Constitutive rules __________.
a.
determine who speaks first in an interaction
b.
define what a particular communication means or stands for
c.
regulate interaction
d.
are examples of phatic communication
e.
are mostly inappropriate means of starting arguments
ANSWER:
b
POINTS:
1
20. Words that slant perceptions are called __________. [p. 77, II]
a.
loaded language
b.
slang
c.
stereotypes
d.
perceptual shorthands
e.
relational communication
ANSWER:
a
POINTS:
1
21. Language consists of symbols.
a.
True
b.
False
ANSWER:
True
POINTS:
1
22. Language does not change over time.
a.
True
b.
False
ANSWER:
False
POINTS:
1
23. Within a culture many words have an agreed upon range of meaning.
a.
True
b.
False
ANSWER:
True
POINTS:
1
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Chapter 4: Engaging in Verbal Communication
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24. The potential for confusion decreases as language becomes increasingly abstract.
a.
True
b.
False
ANSWER:
False
POINTS:
1
25. Institutional facts are objective concrete phenomena and activities.
a.
True
b.
False
ANSWER:
False
POINTS:
1
26. Because language is abstract, ambiguous and arbitrary, we have to interpret it to determine what it means.
a.
True
b.
False
ANSWER:
True
POINTS:
1
27. We follow communication rules even when we are not consciously aware of them.
a.
True
b.
False
ANSWER:
True
POINTS:
1
28. The most basic symbolic ability is definition.
a.
True
b.
False
ANSWER:
True
POINTS:
1
29. The I aspect of self is socially conscious and responsive to situational constraints.
a.
True
b.
False
ANSWER:
False
POINTS:
1
30. The I and ME aspects of self are opposing forces.
a.
True
b.
False
ANSWER:
False
POINTS:
1
31. Monitoring ourselves is one aspect of self-reflection.
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Chapter 4: Engaging in Verbal Communication
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a.
True
b.
False
ANSWER:
True
POINTS:
1
32. Because symbols are __________, their meanings are not clear-cut or fixed.
ANSWER:
ambiguous
POINTS:
1
33. __________ define what a particular communication stands for.
ANSWER:
Constitutive rules
POINTS:
1
34. __________ defines the start and stop of interpersonal communication episodes.
ANSWER:
Punctuation
POINTS:
1
35. Referring to a person as if one word such as “conservative” or “feminist” defines them in their completeness
is referred to as __________.
ANSWER:
totalizing
POINTS:
1
36. __________ happens when a group reclaims terms others use to degrade its members and treats those terms
as positive self-descriptions.
ANSWER:
Reappropriation
POINTS:
1
37. Thinking about experiences and ideas that are not part of your concrete, daily reality is called __________
thought.
ANSWER:
hypothetical
POINTS:
1
38. We use verbal communication to define dominance and to negotiate status and influence in the aspect of
relationship-level meaning called __________.
ANSWER:
power
POINTS:
1
39. Because words are not the concrete or tangible phenomena to which they refer, we say that language is
__________.
ANSWER:
abstract
POINTS:
1
40. __________ rules specify when, how, where, and with whom to communicate about certain things.
ANSWER:
regulative
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