Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
Name:
Class:
Date:
Chapter 12: Communication in Organizations
Copyright Cengage Learning. Powered by Cognero.
Page 1
1. Which of the following is true about organizations?
a.
All organizations are linked to and are influenced by the context in which they are embedded.
b.
An organization cannot be understood simply by looking at its internal structure.
c.
Communication occurs within networks that connect members to one another.
d.
Most modern organizations rely on a hierarchal structure.
e.
all of the above
ANSWER:
e
POINTS:
1
2. The way of thinking, acting, and viewing work shared by members of an organization that reflects the
organization’s identity is known as __________.
a.
communication networks
b.
structure
c.
rituals
d.
organizational culture
e.
rites
ANSWER:
d
POINTS:
1
3. Which of the following is NOT a communication practice that reflects and upholds organizational culture?
a.
rites
b.
rituals
c.
vocabulary
d.
schema
e.
all of the above reflect and uphold organizational culture
ANSWER:
d
POINTS:
1
4. Hierarchical language is best illustrated by which of the following?
a.
use of first names on the job
b.
workers who use titles to address each other
c.
telling corporate stories
d.
engaging in team-building rituals
e.
focusing on climate communication
ANSWER:
b
POINTS:
1
5. Masculine language __________.
a.
consists of rumors
b.
is a product of years and years of organizations being run by men
c.
reflects traditional masculine experiences
Name:
Class:
Date:
Chapter 12: Communication in Organizations
Copyright Cengage Learning. Powered by Cognero.
Page 2
d.
may normalize sexist practices
e.
all but a
ANSWER:
e
POINTS:
1
6. Examples of masculine language that are common in many workplaces include __________. [p. 247, III]
a.
“level playing field”
b.
“battle plan”
c.
“give birth to a plan”
d.
a and b
e.
all of the above
ANSWER:
d
POINTS:
1
7. According to scholars of organizational culture, humans are by nature __________. [p. 248, II]
a.
storytellers
b.
subservient
c.
domineering
d.
hierarchical
e.
none of the above
ANSWER:
a
POINTS:
1
8. Stories that convey the values, legends, and history of an organization are called __________.
a.
corporate stories
b.
collegial stories
c.
personal stories
d.
ritualistic stories
e.
stereotypical stories
ANSWER:
a
POINTS:
1
9. Shawanda’s new supervisor tells her, “I have an open door policy. If you need to talk about anything, even
personal stuff, I’m hear to listen.” This comment is an example of a(n) __________.
a.
collegial story
b.
corporate story
c.
enhancement rite
d.
interaction ritual
e.
personal story
ANSWER:
e
POINTS:
1
Name:
Class:
Date:
Chapter 12: Communication in Organizations
Copyright Cengage Learning. Powered by Cognero.
Page 3
10. Not long after Tim had been on the job, a co-worker told him, “Joanne gets crazy if you’re not here on
time. I was late from lunch one time and she let me have it!” The co-worker’s comment is an example of a(n)
__________.
a.
enhancement rite
b.
corporate story
c.
personal story
d.
collegial story
e.
interaction ritual
ANSWER:
d
POINTS:
1
11. “In my sorority we recognize the sisters that make the dean’s list each semester by putting a mini-box of
Godiva’s chocolates next to their dinner plates,” Amy says. “That way, everyone realizes who has done well
academically.” This is an example of __________.
a.
a rite
b.
a task ritual
c.
a policy
d.
an organizational obligation
e.
a rule
ANSWER:
a
POINTS:
1
12. E-mail chatting and forwarding of jokes are examples of __________.
a.
social rituals
b.
task rituals
c.
organizational rituals
d.
corporate story
e.
corporate rites
ANSWER:
a
POINTS:
1
13. The semi-annual meeting of the board of directors of No-Doz Corporation is always held in the company’s
executive conference room. This special practice is an example of __________.
a.
a personal ritual
b.
organizational rules
c.
corporate culture
d.
a structural ritual
e.
a task ritual
ANSWER:
e
POINTS:
1
Name:
Class:
Date:
Chapter 12: Communication in Organizations
Copyright Cengage Learning. Powered by Cognero.
Page 4
14. The connections that link members of organization together through formal and informal forms of
interaction are __________.
a.
communication networks
b.
communication structures
c.
chains of command
d.
communication contexts
e.
communication practices
ANSWER:
a
POINTS:
1
15. Among the challenges for effectively participating in organizational life are __________. [pp. 254–256, II]
a.
adapting to diverse needs, situations, and people
b.
moving in and out of teams
c.
managing personal relationships on the job
d.
a and c
e.
a, b and c
ANSWER:
e
POINTS:
1
16. Bob was telling everyone in the break room that he thought it was a big mistake to hire Laurie because it
was clear to him that she was not qualified for her position. Even though Laurie had the credentials and
previous experience for the job, Bob was angry that his girlfriend had not been hired instead. He called Laurie
“inept” and “under qualified” despite her fine performance on the job so far. This is an example of
__________.
a.
a personal ritual
b.
a social ritual
c.
workplace bullying
d.
constitutive roles
e.
organizational networking
ANSWER:
c
POINTS:
1
17. Which of the following is NOT true about employee mistreatment?
a.
23% of mistreated employees are white males
b.
38% of those who engage in bullying are women
c.
35% of those in the workplace have experienced workplace bullying
d.
people who are unfairly treated tend to have decreased morale
e.
in New York state, workers let workers sue due to abusive treatment on the job
ANSWER:
a
POINTS:
1
18. Javier’s job description listed duties that include being responsible for assessing needs and providing
Name:
Class:
Date:
Chapter 12: Communication in Organizations
Copyright Cengage Learning. Powered by Cognero.
Page 5
training for the staff in his division. This represents which structure that expresses and upholds organizational
culture?
a.
roles
b.
rules
c.
policies
d.
networks
e.
all of the above
ANSWER:
a
POINTS:
1
19. Firings, demotions, and reprimands are all forms of __________.
a.
rites of passage
b.
rites of integration
c.
enhancement rites
d.
blaming rites
e.
conflict resolution rites
ANSWER:
d
POINTS:
1
20. Mark’s wife asked him how his first day at work went. He smiled and said everyone he met told him about
how Jed McClusky single-handedly saved the company from the brink of disaster. Mark had learned what the
people he worked with really valued through their use of __________.
a.
corporate stories
b.
task rituals
c.
communication contexts
d.
chains of command
e.
personal relationships on the job
ANSWER:
a
POINTS:
1
21. An organization is best understood by simply looking at the organization’s operation.
a.
True
b.
False
ANSWER:
False
POINTS:
1
22. Workers can belong to physical networks and virtual networks.
a.
True
b.
False
ANSWER:
True
POINTS:
1
Name:
Class:
Date:
Chapter 12: Communication in Organizations
Copyright Cengage Learning. Powered by Cognero.
Page 6
23. Rites are communication practices that occur regularly in organizations and are routine parts of
organizational life.
a.
True
b.
False
ANSWER:
False
POINTS:
1
24. Organizational cultures include rites that blame people.
a.
True
b.
False
ANSWER:
True
POINTS:
1
25. Social rituals are routine behaviors that individuals use to express their organizational identities.
a.
True
b.
False
ANSWER:
False
POINTS:
1
26. An example of a regulative rule in an organization would be when participating on the company’s softball
team is interpreted as showing pride in the company.
a.
True
b.
False
ANSWER:
False
POINTS:
1
27. An organizational chart is an example of corporate policies.
a.
True
b.
False
ANSWER:
False
POINTS:
1
28. Research on organizations tells us that the grapevine is not a reliable source of information.
a.
True
b.
False
ANSWER:
False
POINTS:
1
29. Complaining about what has happened on the job during the previous week is a social ritual.
a.
True
b.
False
ANSWER:
False
POINTS:
1
Name:
Class:
Date:
Chapter 12: Communication in Organizations
Copyright Cengage Learning. Powered by Cognero.
Page 7
30. Friendships between co-workers, and even between supervisors and subordinates, often enhance job
commitment and job satisfaction.
a.
True
b.
False
ANSWER:
True
POINTS:
1
31. The formal and informal linkages that connect organizational members when they communicate are called
communication __________.
ANSWER:
networks
POINTS:
1
32. __________ __________ are repeated activities that help members of an organization perform their jobs.
ANSWER:
Task rituals
POINTS:
1
33. __________ are responsibilities and behaviors associated with a specific position in an organization.
ANSWER:
Roles
POINTS:
1
34. __________ __________ link members of an organization through formal and informal kinds of interaction.
ANSWER:
Communication networks
POINTS:
1
35. __________ are formal statements of practices that reflect and uphold the overall culture of an organization.
ANSWER:
Policies
POINTS:
1
36. __________ __________ __________ are standard methods of dealing with differences and discord.
ANSWER:
Conflict resolution rites
POINTS:
1
37. Ways of thinking, acting, and understanding work that are shared by members of an organization and that
reflect an organization’s identity is known as __________ __________.
ANSWER:
organizational culture
POINTS:
1
38. __________ __________ is used to designate status within an organization communicate rank.
ANSWER:
Hierarchical language
POINTS:
1
39. In organizations, __________ provides predictability for members so that they understand roles, procedures,
and expectations.
ANSWER:
structure
Name:
Class:
Date:
