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Chapter 11: Communication in Groups and Teams
Copyright Cengage Learning. Powered by Cognero.
Page 1
1. A special kind of group characterized by different and complementary resources of members and by a strong
sense of collective identity is referred to as a(n) __________.
a.
group
b.
special group
c.
team
d.
focus group
e.
quality circle
ANSWER:
c
POINTS:
1
2. Three or more people who interact over time, depend on one another, and follow shared rules of conduct to
reach a common goal are known as a __________.
a.
group
b.
special group
c.
team
d.
focus group
e.
quality circle
ANSWER:
a
POINTS:
1
3. Beacon Pharmaceutical is launching a new migraine medication. In order to figure how to make the product
more successful, Beacon Pharmaceutical has created a team of scientists and doctors, as well as product design,
advertising, and marketing personnel. This is known as a __________.
a.
product innovator team
b.
project team
c.
marketing team
d.
decision team
e.
research team
ANSWER:
b
POINTS:
1
4. JD, Mark, and Kevin are in the Spanish Club and have to work on a theme for the upcoming club parade.
They decide to at first let their imaginations go wild and to withhold any criticism at even seemingly bizarre
ideas. These three appear to be acting as a(n) __________.
a.
advisory group
b.
facilitating group
c.
agenda-setting group
d.
focus group
e.
brainstorming group
ANSWER:
e
POINTS:
1
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Chapter 11: Communication in Groups and Teams
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Page 2
5. A group that exists to provide information and recommendations to an executive who makes the actual
decisions is called __________.
a.
a focus group
b.
a project team
c.
an advisory group
d.
a quality circle
e.
a decision making
ANSWER:
c
POINTS:
1
6. A group of employees that generates suggestions for improving operations at a company is called a(n)
__________.
a.
focus group
b.
project team
c.
advisory group
d.
quality improvement team
e.
brainstorming group
ANSWER:
d
POINTS:
1
7. The most significant potential disadvantages of group discussion are __________.
a.
time required and excessive cohesion
b.
time required and lack of leadership
c.
conformity pressures and time required
d.
conformity pressures and lack of leadership
e.
lack of leadership and excessive cohesion
ANSWER:
c
POINTS:
1
8. Potential advantages of group discussion over individual work include ALL EXCEPT which of the
following?
a.
greater creativity
b.
greater commitment to decisions made
c.
greater resources on which to draw
d.
greater thoroughness
e.
all of the above are potential advantages of groups
ANSWER:
e
POINTS:
1
9. The degree of closeness among group members and a sense of group spirit are known as __________.
a.
cohesion
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Chapter 11: Communication in Groups and Teams
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b.
groupthink
c.
quality improvement teams
d.
social climbing
e.
norms
ANSWER:
a
POINTS:
1
10. The attempt to increase personal status in a group by winning the approval of high-status members is known
as __________.
a.
group think
b.
power over
c.
social climbing
d.
power to
e.
synergy
ANSWER:
c
POINTS:
1
11. In describing how she sees her work as a team leader, Robin says that her goal is to help members reach
their goals and accomplish objectives that advance them. Robin is expressing which orientation to power?
a.
power to
b.
power over
c.
power for
d.
derived power
e.
earned authority
ANSWER:
a
POINTS:
1
12. Group norms __________.
a.
are established protocols
b.
are guidelines that regulate how group members act
c.
are established by the group leader
d.
grow directly out of interactions within a group
e.
b and d
ANSWER:
e
POINTS:
1
13. Brian says in his work team, “I think we need to finish talking about the history of this issue before we get
into possible solutions.” Brian made which type of contribution to discussion?
a.
task
b.
procedural
c.
climate
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Chapter 11: Communication in Groups and Teams
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d.
egocentric
e.
dynamic
ANSWER:
b
POINTS:
1
14. Next, Shiv says, “That’s not how I see it. I think the research indicates that the market is pretty stable, but
there are new competing products.” Shiv’s comment is which type of contribution?
a.
task
b.
procedural
c.
climate
d.
egocentric
e.
dynamic
ANSWER:
a
POINTS:
1
15. In response to Brian’s suggestion, Virginia says, “I agree with Brian’s suggestion about how we should
proceed. Thanks for keeping us on track, Brian.” Virginia made which type of contribution?
a.
task
b.
procedural
c.
climate
d.
egocentric
e.
dynamic
ANSWER:
c
POINTS:
1
16. Lucinda sighs, “I’m sick of talking about markets and products. I feel frustrated with the drudgery of this
group.” Lucinda’s comment is which type of contribution? [p. 236, III]
a.
task
b.
procedural
c.
climate
d.
egocentric
e.
dynamic
ANSWER:
d
POINTS:
1
17. Which of the following is (are) characteristic(s) of disruptive conflict in groups and teams?
a.
personal attacks on another member
b.
focus on issues of self-interest
c.
open climate
d.
win-win approach
e.
a and b
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Chapter 11: Communication in Groups and Teams
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ANSWER:
e
POINTS:
1
18. Sol wanted to impress his boss. He planned ahead, read-up on the topics that would be covered at the next
conference meeting, and worked out a strategy with a co-worker so that he could talk more during the
meeting. Sol’s attempt at gaining more power is called __________.
a.
power over
b.
power to
c.
social climbing
d.
group think
e.
none of the above
ANSWER:
c
POINTS:
1
19. Disruptive conflict in groups or teams is marked by communication that __________.
a.
is competitive
b.
attempts to wield influence
c.
reflects a self-interested focus
d.
fosters defensiveness
e.
all of the above
ANSWER:
e
POINTS:
1
20. Marnie was used to getting her way. She had a way with people and could charm almost anyone into going
along with her. Not only was she pleasant and vivacious, she had a reputation of being trustworthy that appealed
to those around her. This enabled her to rely strongly on __________.
a.
coercive power
b.
legitimate power
c.
expert power
d.
referent power
e.
group power
ANSWER:
d
POINTS:
1
21. A group is characterized by different and complementary resources of members and by a strong sense of
collective identity.
a.
True
b.
False
ANSWER:
False
POINTS:
1
22. A small group can exist without interaction among members.
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Chapter 11: Communication in Groups and Teams
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a.
True
b.
False
ANSWER:
False
POINTS:
1
23. Groups and teams consist of individuals who have a common goal.
a.
True
b.
False
ANSWER:
True
POINTS:
1
24. All groups are teams, but not all teams are groups.
a.
True
b.
False
ANSWER:
False
POINTS:
1
25. In brainstorming, it’s more important to generate high quality ideas rather than just a large number of ideas.
a.
True
b.
False
ANSWER:
False
POINTS:
1
26. Groups are generally more creative than individuals.
a.
True
b.
False
ANSWER:
True
POINTS:
1
27. If social climbing doesn’t increase the status of those doing it, they often may become marginal participants.
a.
True
b.
False
ANSWER:
True
POINTS:
1
28. Leadership may be provided either by one member or several members.
a.
True
b.
False
ANSWER:
True
POINTS:
1
29. Leaders are born, not developed.
a.
True
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Chapter 11: Communication in Groups and Teams
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b.
False
ANSWER:
False
POINTS:
1
30. Conflict within a group is unnatural and is always counterproductive.
a.
True
b.
False
ANSWER:
False
POINTS:
1
31. Groups have the potential to suppress individuality and encourage __________.
ANSWER:
conformity
POINTS:
1
32. __________ is the special kind of energy that enlarges the efforts, talents, and strengths of individual group
members.
ANSWER:
Synergy
POINTS:
1
33. The degree of closeness among members is referred to as __________.
ANSWER:
cohesion
POINTS:
1
34. __________ exists when members cease to think critically and independently about ideas generated in
groups or teams.
ANSWER:
Groupthink
POINTS:
1
35. A __________ power structure exists when all members of a team have relatively equal power.
ANSWER:
distributive
POINTS:
1
36. __________ communication is used to block others or to call attention to oneself.
ANSWER:
Egocentric
POINTS:
1
37. __________ __________ occurs when members understand that disagreements are natural and can help
them achieve their shared goals.
ANSWER:
Constructive conflict
POINTS:
1
38. A time-tested method for effective problem solving based on John Dewey’s model of reflective thinking is
called the __________ __________.
ANSWER:
standard agenda
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Chapter 11: Communication in Groups and Teams
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POINTS:
1
39. __________ __________ occurs when members understand that disagreements are natural and can help
them achieve their shared goals.
ANSWER:
Constructive conflict
POINTS:
1
40. __________ power is influence based on personal charisma and personality.
ANSWER:
Referent
POINTS:
1
41. __________ __________ occurs when members of a group exert less effort in the group than they would
have working alone.
ANSWER:
Social loafing
POINTS:
1
42. Based on Chapter 11, define both a group and a team. Discuss the similarities and differences between the two.
ANSWER:
No answer provided.
POINTS:
1
43. Define and discuss four kinds of groups which are prevalent in business and civic life as mentioned in Chapter
11. Give examples of each type.
ANSWER:
No answer provided.
POINTS:
1
44. Describe the potential strengths and weaknesses that derive from working in groups. In your opinion, do you feel that
group work is more effective than individual work in most cases? Support your answer.
ANSWER:
No answer provided.
POINTS:
1
45. Discuss the four types of communication that are involved in group interaction. Discuss how each type of
communication either improves or hinders group activities.
ANSWER:
No answer provided.
POINTS:
1
46. Name and discuss the five stages in the Standard Agenda method for group decision making. Give an example of a
situation in which a group might use this method and why it should be appropriate.
ANSWER:
No answer provided.
POINTS:
1
47. Name and discuss the five stages of the nominal group technique of group decision making by creating a hypothetical
example of how and why this technique is appropriate for the group to use.
ANSWER:
No answer provided.
POINTS:
1
