that I’d like to do anymore. It makes me sick just to think of it. I’m confused and worried.
a.
b.
E
ANSWER:
POINTS:
1
REFERENCES:
Defining: Reflection of Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 4:57 AM
DATE MODIFIED:
3/4/2015 6:58 AM
P
b.
ANSWER:
a
POINTS:
1
REFERENCES:
Defining: Reflection of Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 5:01 AM
DATE MODIFIED:
3/4/2015 6:58 AM
P
Multiple Choice
1. The goal of reflection of feeling is to
a.
help clients make implicit (or partially implicit) feelings explicit and clear.
b.
identify feelings that the client denies.
c.
make clients aware of the importance of emotion.
d.
all of these.
ANSWER:
a
POINTS:
1
REFERENCES:
Defining: Reflection of Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 4:40 AM
DATE MODIFIED:
3/4/2015 6:58 AM
and bitter. It hurts.
a.
P
b.
c.
RF
ANSWER:
POINTS:
REFERENCES:
Defining: Reflection of Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 2
DATE MODIFIED:
3/4/2015 6:58 AM
a.
P
b.
E
ANSWER:
POINTS:
REFERENCES:
Defining: Reflection of Feelings
QUESTION TYPE:
Multiple Choice
PREFACE NAME:
Narrative 2
DATE CREATED:
3/2/2015 5:15 AM
DATE MODIFIED:
3/4/2015 6:58 AM
b.
E
ANSWER:
b
b.
c.
ANSWER:
c
POINTS:
1
REFERENCES:
Defining: Reflection of Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 5:04 AM
DATE MODIFIED:
3/4/2015 6:58 AM
bad I can’t walk as well. I feel totally useless.
P
b.
E
ANSWER:
POINTS:
REFERENCES:
Defining: Reflection of Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
PREFACE NAME:
Narrative 3
DATE CREATED:
3/2/2015 5:18 AM
DATE MODIFIED:
3/4/2015 6:58 AM
b.
E
ANSWER:
b
POINTS:
1
REFERENCES:
Defining: Reflection of Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
PREFACE NAME:
Narrative 3
DATE CREATED:
3/2/2015 5:21 AM
b.
E
ANSWER:
POINTS:
1
REFERENCES:
Defining: Reflection of Feelings
QUESTION TYPE:
Multiple Choice
POINTS:
1
REFERENCES:
Defining: Reflection of Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 2
DATE CREATED:
3/2/2015 5:16 AM
DATE MODIFIED:
3/4/2015 6:58 AM
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Page 4
HAS VARIABLES:
False
PREFACE NAME:
Narrative 3
DATE CREATED:
3/2/2015 5:23 AM
DATE MODIFIED:
3/4/2015 6:58 AM
11. When the feelings of the client are not fully understandable and seem confused,
a.
it is best to ignore the feeling until you understand fully what the client is saying.
b.
paraphrase and summarize what you have heard.
c.
reflect the feelings as you have heard them, but include a check-out for accuracy.
d.
all of these.
ANSWER:
c
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Observing and Reflecting Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 5:25 AM
DATE MODIFIED:
3/4/2015 6:58 AM
12. If you should be working in management, reflection of feeling
a.
is often shortened to a brief acknowledgment of feeling.
b.
plays itself out exactly the same as it does in counseling.
c.
is a skill that should be reserved only for the most serious management problems.
d.
all of these.
ANSWER:
a
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Observing and Reflecting Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 5:27 AM
DATE MODIFIED:
3/4/2015 6:58 AM
13. “I feel really terrible. My folks have divorced. They have moved apart and I don’t know where to live.” Which would
be a reflection of feeling in response to this client?
a.
“You’re really confused.”
b.
“Really terrible?“
c.
“Sounds like you’re really upset and are confused as to what to do next.”
d.
“Looks like you have had a bad experience. I can see that it would be tough deciding what to do next.”
ANSWER:
c
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Observing and Reflecting Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 5:30 AM
DATE MODIFIED:
3/4/2015 6:58 AM
14. The tense of a reflection of feeling can be important. The authors state that the most immediate and potentially most
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Page 5
powerful tense for a reflection of feeling would be
a.
past tense.
b.
present tense.
c.
future tense.
d.
all of these.
ANSWER:
b
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Observing and Reflecting Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 5:32 AM
DATE MODIFIED:
3/4/2015 6:58 AM
15. The check-out is important because
a.
it provides the client room to clarify things that the interviewer may have missed.
b.
it tends to clarify what the client has been saying.
c.
if the counselor is wrong, the client can come back and restate the issue more clearly.
d.
all of these.
ANSWER:
d
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Observing and Reflecting Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 5:35 AM
DATE MODIFIED:
3/4/2015 6:58 AM
16. Assuming you have sufficient trust, to help a client increase emotional expression, you might try
a.
commenting on their nonverbals.
b.
asking them to repeat emotionally loaded words.
c.
holding back for an interview or two and avoiding the issue.
d.
commenting on their nonverbals; asking them to repeat emotionally loaded words.
ANSWER:
d
POINTS:
1
REFERENCES:
Refining: Observation and Reflection of Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 5:37 AM
DATE MODIFIED:
3/4/2015 6:58 AM
17. Which of the following is false?
a.
individuals from different cultures may express feelings in different ways.
b.
mixed emotions are usually obvious to the counselor and to the client.
c.
effective counselors will note the feelings of clients and may reflect them back.
d.
all of these.
ANSWER:
b
POINTS:
1
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Page 6
REFERENCES:
Refining: Observation and Reflection of Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 5:41 AM
DATE MODIFIED:
3/4/2015 6:58 AM
18. Feelings are so important in the counseling process that
a.
you should reflect every feeling you observe as it comes along.
b.
you should only reflect those feelings that are directly apparent.
c.
you should avoid reflecting discrepant feelings.
d.
none of these.
ANSWER:
d
POINTS:
1
REFERENCES:
Refining: Observation and Reflection of Feelings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 5:44 AM
DATE MODIFIED:
3/4/2015 6:58 AM
Essay
19. Write reflections of feeling, paraphrases, and encouragers to the following client statements.
a. “I don’t like this test. It is too long and difficult. It makes me angry when the instructor provides open-ended statements
and expects me to provide the correct answer.”
b. “I’m so pleased with myself. I did well on the examination in spite of the unfairness of the instructor. He’s a nice person,
but it was I who straightened the situation out. But on the other hand, he did sit and listen to me when I complained. A
funny person he is.”
c. “How do you expect me to handle role-playing, a skill I don’t even understand? I‘ve read the book three times and still it
isn’t clear. I’ve tried, but I am just so confused in this course.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 5:47 AM
DATE MODIFIED:
3/4/2015 6:58 AM
20. Write three responses: present tense, past tense, and future tense, to each of the following client statements. Indicate
whether your response is an open or closed question, a paraphrase, an encourager, or a reflection of feeling.
a. “I’ve lived alone all my life. My parents died when I was young and it has been tough. But I’ve survived and I’m proud
of what I have done.“
b. “Well, one thing’s for sure. My stepfather was really hard on me. I can’t say I really like him, but I do respect him a
great deal.”
c. “But then, my mother-in–law right now really bugs me. She reminds me of my stepmother—always harsh and brassy.
Not sensitive at all.”
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Page 7
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 5:48 AM
DATE MODIFIED:
3/4/2015 6:58 AM
21. With some cultural groups, reflection of feeling may be inappropriate. Discuss how and when reflection may be used
unwisely.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 5:49 AM
DATE MODIFIED:
3/4/2015 6:58 AM
22. You are working with a client who gets over-involved and too deep in emotion. There is a clear need to tone down
emotional expression. How would you go about this?
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 5:51 AM
DATE MODIFIED:
3/4/2015 6:58 AM
23. How might you encourage a client who resists emotion to express feelings more fully?
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 5:52 AM
DATE MODIFIED:
3/4/2015 6:58 AM
24. Discuss how the skill of acknowledgment of feeling may be useful in settings outside of counseling and interviewing.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 5:53 AM
DATE MODIFIED:
3/4/2015 6:58 AM