Multiple Choice
1. Active listening is:
a.
a passive process by which clients communicate their intentions to comply with counseling.
b.
is a term used to indicate client is paying attention.
c.
a communication process that requires intentional participation, decision making, and responding.
d.
a passive attitude counselors display to demonstrate to clients that they are listening.
ANSWER:
c
POINTS:
1
REFERENCES:
Defining Active Listening
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:28 AM
DATE MODIFIED:
3/4/2015 6:59 AM
Which of the following are most likely identified as encouragers (E), restatements (R), paraphrases (P), or
summarizations (S)?
Client: I have been having a tough time with my sons. George has been having difficulty in school and I have an
appointment for the third time with a counselor. John is acting up in the junior high and has been sassing his mother
frequently. Yet, their grades are OK. I wonder if they need more to do.
Counselor responses follow. Classify the response.
2. More?
a.
b.
c.
d.
ANSWER:
a
POINTS:
1
REFERENCES:
Defining Active Listening
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 2:31 AM
DATE MODIFIED:
3/4/2015 6:59 AM
3. Sounds as if you’re having trouble with the kids, yet you note they are doing well and wonder if doing more things is
the answer.
a.
b.
c.
d.
ANSWER:
c
POINTS:
1
REFERENCES:
Defining Active Listening
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
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Page 2
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 2:36 AM
DATE MODIFIED:
3/4/2015 6:59 AM
4. A tough time with your sons?
a.
b.
c.
d.
ANSWER:
b
POINTS:
1
REFERENCES:
Defining Active Listening
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 2:38 AM
DATE MODIFIED:
3/4/2015 6:59 AM
5. Both are having trouble in school, yet they are doing OK academically.
a.
b.
c.
d.
ANSWER:
c
POINTS:
1
REFERENCES:
Defining Active Listening
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 2:42 AM
DATE MODIFIED:
3/4/2015 6:59 AM
6. Which paraphrase might be more helpful to this client?
Counselor: I am not sure how the problem should be seen. I get a picture of the kids fighting all the time at home. Looks
like they simply can’t get along, yet they are very bright.
a.
It appears that the scene at home is constant fighting despite their ability.
b.
Sounds as if the noise at home is something, and it is constant despite their “smarts.”
c.
Does it seem like a bright picture or not?
d.
You feel confused and unsure of what to do.
ANSWER:
a
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Encouraging, Paraphrasing, and Summarizing
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:45 AM
DATE MODIFIED:
3/4/2015 6:59 AM
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Page 3
7. All but one of the following is an encourager:
a.
head nods
b.
open palm
c.
single-word repetitions
d.
well-phrased open questions
ANSWER:
d
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Encouraging, Paraphrasing, and Summarizing
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:48 AM
DATE MODIFIED:
3/4/2015 6:59 AM
8. Client observation skills are important in paraphrasing because
a.
nonverbal patterns of behavior may change the meaning of the client’s words.
b.
examples of movement synchrony may show when you hear the client accurately.
c.
repeating patterns of client language may be observed.
d.
all of these
ANSWER:
d
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Encouraging, Paraphrasing, and Summarizing
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:58 AM
DATE MODIFIED:
3/4/2015 6:59 AM
9. A check-out at the end of a paraphrase may take all but one of the following forms:
a.
a head nod indicating agreement
b.
a closed question (“Am I hearing you correctly?”)
c.
a raised vocal tone at the end of the paraphrase that almost turns the paraphrase into a question
d.
an open palm
ANSWER:
a
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Encouraging, Paraphrasing, and Summarizing
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 3:00 AM
DATE MODIFIED:
3/4/2015 6:59 AM
10. The four dimensions of a paraphrase include:
a.
a sentence stem using the client’s mode of receiving information, key adjective descriptors, a check-out, and
notation of client feelings.
b.
the essence of what a client has said in summarized form, key descriptors or concepts in the client’s own
words, a check-out, and a sentence stem using the client’s mode of receiving information.
c.
the essence of what a client has said in carefully worded terms, key descriptors or concepts in the client’s own
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Page 4
words, the client’s name, and the words you have been encouraging through careful client observation skills.
d.
raised vocal tone on your part, accurate listening to the client, careful checking-out of all that has been said,
and notation of client feelings.
ANSWER:
b
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Encouraging, Paraphrasing, and Summarizing
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 3:02 AM
DATE MODIFIED:
3/4/2015 6:59 AM
11. If you use an encourager correctly, you may anticipate the client to
a.
paraphrase what you have said back to you accurately.
b.
stop talking about that topic and move on to something more important.
c.
indicate that he or she appreciates what you are doing.
d.
explore a topic in more depth, often leading to exploration of deeper meanings of the concept that has been
encouraged.
ANSWER:
d
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Encouraging, Paraphrasing, and Summarizing
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 3:06 AM
DATE MODIFIED:
3/4/2015 6:59 AM
12. The most important function of summarizations is that
a.
they feed back the essence of many things that might have been missed otherwise.
b.
they break the routine of paraphrasing, questioning, and encouraging.
c.
they bring together the things a client has been saying in an organized fashion.
d.
they provide an opportunity for the interviewer to summarize his or her own ideas.
ANSWER:
c
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Encouraging, Paraphrasing, and Summarizing
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 3:09 AM
DATE MODIFIED:
3/4/2015 6:59 AM
13. Summarizing is primarily used to
a.
begin or end an interview.
b.
organize clearly in your mind the auditory, visual, and kinesthetic primary representational system.
c.
define your agenda for the counseling session.
d.
all of these.
ANSWER:
a
POINTS:
1
REFERENCES:
Discerning: The Basic Techniques and Strategies of Encouraging, Paraphrasing, and Summarizing
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Page 5
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 4:00 AM
DATE MODIFIED:
3/4/2015 6:59 AM
14. Counseling children requires
a.
more extensive use of questions than with adults.
b.
using more concrete language.
c.
avoiding the rapaciousness of paraphrasing.
d.
summarizing constantly what the child is saying.
ANSWER:
b
POINTS:
1
REFERENCES:
Observing: Listening Skills and Children
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 4:02 AM
DATE MODIFIED:
3/4/2015 6:59 AM
15. If anything, informed consent when working with children is
a.
not an issue when you work in a well-organized school system.
b.
perhaps even more important than with adults.
c.
a concern to parents.
d.
all of these.
ANSWER:
b
POINTS:
1
REFERENCES:
Observing: Listening Skills and Children
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 4:04 AM
DATE MODIFIED:
3/4/2015 6:59 AM
16. A general recommendation for working cross-culturally is to:
a.
ask for a history of oppression early in the interview.
b.
avoid discussing issues of racism unless the client is from a race/similar to yours.
c.
avoid discussing racial/cultural differences unless the client asks for it.
d.
discuss racial/cultural differences early in the interview.
ANSWER:
d
POINTS:
1
REFERENCES:
Refining: Executive Functioning, Microaggressions, Diversity Issues
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 4:06 AM
DATE MODIFIED:
3/4/2015 6:59 AM
17. Bilingual clients, according to the authors, are
a.
advantaged.
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Page 6
b.
disadvantaged.
c.
neither advantaged nor disadvantaged.
d.
in need of special help.
ANSWER:
a
POINTS:
1
REFERENCES:
Refining: Executive Functioning, Microaggresions, Diversity Issues
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 4:08 AM
DATE MODIFIED:
3/4/2015 6:59 AM
18. Which of the following might be useful for the interviewer who wishes to work with bilingual clients, even someone
not particularly skilled in the language of the client?
a.
Learning a few key words in the client’s language.
b.
Suggesting that the client talk about especially important issues in his/her own language and then translating
them for the interviewer.
c.
Becoming competent and knowledgeable in key aspects of a culture.
d.
All of these.
ANSWER:
d
POINTS:
1
REFERENCES:
Refining: Executive Functioning, Microaggresions, Diversity Issues
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 4:10 AM
DATE MODIFIED:
3/4/2015 6:59 AM
19. Which of the following is really a correct assertion about encouraging, paraphrasing, and summarizing?
a.
demonstrate empathy
b.
are cognitive center
c.
are used to draw out client emotions
d.
facilitate more effective brain executive functioning
ANSWER:
c
POINTS:
1
REFERENCES:
Refining: Executive Functioning, Microaggresions, Diversity Issues
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 4:12 AM
DATE MODIFIED:
3/4/2015 6:59 AM
Essay
20. What are the main characteristics and values of an encourager, paraphrase, and summarization?
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
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Page 7
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:14 AM
DATE MODIFIED:
3/4/2015 6:59 AM
21. What can you expect when you use encouragers, paraphrases, and summarizations?
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:15 AM
DATE MODIFIED:
3/4/2015 6:59 AM
22. Provide examples of encouragers, restatements, and paraphrases in response to the following client.
Client: This past year I have been feeling more and more down. I am getting to the point that nothing seems to make
sense. Nothing is going right. My car broke down, my boss is after me. I had an argument with my son because he
wouldn’t help me with the lawn. No matter what I do, it simply doesn’t work.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:16 AM
DATE MODIFIED:
3/4/2015 6:59 AM
23. Define from your own perspective the importance of the active listening skills of this chapter. How would you
contrast them with questioning techniques?
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:20 AM
DATE MODIFIED:
3/4/2015 6:59 AM
24. The school or community agency within which you work has a large Puerto Rican community, many of whom still
speak Spanish in the home. Assuming your main language is not Spanish, what are some things that you can do to work
more effectively with this group? If you come from a Puerto Rican or Spanish background, what advice would you give
English-speaking interviewers?
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:21 AM
DATE MODIFIED:
3/4/2015 6:59 AM
Copyright Cengage Learning. Powered by Cognero.
Page 8
25. Discuss the importance of informed consent in working with children and adolescents.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:22 AM
DATE MODIFIED:
3/4/2015 6:59 AM