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Page 1
Multiple Choice
1. Attending behavior includes individually and culturally appropriate __________________.
a.
visuals.
b.
verbal tracking.
c.
body language.
d.
all of these.
ANSWER:
d
POINTS:
1
REFERENCES:
Defining Attending Behavior
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 1:29 AM
DATE MODIFIED:
3/4/2015 7:01 AM
2. Which of these is not true of effective attending behavior?
a.
b.
c.
d.
ANSWER:
c
POINTS:
1
REFERENCES:
Defining Attending Behavior
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 1:36 AM
DATE MODIFIED:
3/4/2015 7:01 AM
3. Neuroscience and brain imaging demonstrates that effective attending behavior “lights up” the brain of
___________________________.
a.
the counselor or interviewer.
b.
the client.
c.
both the counselor and the client.
d.
none of these.
ANSWER:
c
POINTS:
1
REFERENCES:
Defining Attending Behavior
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 1:38 AM
DATE MODIFIED:
3/4/2015 7:01 AM
4. When you demonstrate effective attending behavior, clients usually _________________________.
a.
become happier.
b.
talk more freely and respond more openly.
c.
ask more questions.
attending
b.
nonattending
ANSWER:
POINTS:
1
REFERENCES:
Refining Attending Behavior, Empathy, and Observation in a Multicultural Context
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 1:53 AM
DATE MODIFIED:
3/4/2015 7:01 AM
attending
b.
nonattending
ANSWER:
b
POINTS:
1
REFERENCES:
Refining Attending Behavior, Empathy, and Observation in a Multicultural Context
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 1:57 AM
DATE MODIFIED:
3/4/2015 7:01 AM
attending
b.
nonattending
ANSWER:
POINTS:
1
REFERENCES:
Refining Attending Behavior, Empathy, and Observation in a Multicultural Context
d.
let you speak about your personal experiences.
ANSWER:
b
POINTS:
1
REFERENCES:
Defining Attending Behavior
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 1:41 AM
DATE MODIFIED:
3/4/2015 7:01 AM
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Page 3
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 2:03 AM
DATE MODIFIED:
3/4/2015 7:01 AM
8. “Sounds as if you felt you had personal problems in a cohesive group. How does this tie in with your comments about
being a therapist and selfishness?”
a.
attending
b.
nonattending
ANSWER:
a
POINTS:
1
REFERENCES:
Refining Attending Behavior, Empathy, and Observation in a Multicultural Context
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 2:06 AM
DATE MODIFIED:
3/4/2015 7:01 AM
9. “Could you tell me more about that?”
a.
attending
b.
nonattending
ANSWER:
a
POINTS:
1
REFERENCES:
Refining Attending Behavior, Empathy, and Observation in a Multicultural Context
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 2:08 AM
DATE MODIFIED:
3/4/2015 7:01 AM
10. “Earlier you were talking about some feelings of selfishness as a child. Could you tell me more about them?”
a.
attending
b.
nonattending
ANSWER:
a
POINTS:
1
REFERENCES:
Refining Attending Behavior, Empathy, and Observation in a Multicultural Context
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 2:10 AM
DATE MODIFIED:
3/4/2015 7:01 AM
11. “I’ve had personal problems too. But I don’t think I’m selfish.”
a.
attending
b.
nonattending
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Page 4
ANSWER:
b
POINTS:
1
REFERENCES:
Refining Attending Behavior, Empathy, and Observation in a Multicultural Context
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 2:11 AM
DATE MODIFIED:
3/4/2015 7:01 AM
12. In all of these examples, we can assume
a.
the attending responses were the best.
b.
the nonattending responses were the best.
c.
quality would depend on the situation.
d.
the attending responses were the best; quality would depend on the situation.
ANSWER:
c
POINTS:
1
REFERENCES:
Refining Attending Behavior, Empathy, and Observation in a Multicultural Context
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
PREFACE NAME:
Narrative 1
DATE CREATED:
3/2/2015 2:13 AM
DATE MODIFIED:
3/4/2015 7:01 AM
13. Keeping in mind that each client varies, direct but not constant eye contact is most typical for which cultural group?
a.
African-American clients
b.
Hispanic clients
c.
White middle-class clients
d.
All of these
ANSWER:
c
POINTS:
1
REFERENCES:
Discerning: Individual and Multicultural Issues in Attending Behavior
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:15 AM
DATE MODIFIED:
3/4/2015 7:01 AM
14. Staying with the topic is important in
a.
verbal underlining
b.
verbal tracking
c.
most nonattending responses
d.
effective vocal qualities
ANSWER:
b
POINTS:
1
REFERENCES:
Discerning: Individual and Multicultural Issues in Attending Behavior
QUESTION TYPE:
Multiple Choice
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Page 5
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:17 AM
DATE MODIFIED:
3/4/2015 7:01 AM
15. According to the authors, in response to a single stimulus or statement, we may expect
a.
people to differ in their reactions to the same stimulus.
b.
basically similar reactions if you are effective.
c.
basically similar reactions regardless of effectiveness.
d.
clients to be very similar in their reactions to the same stimulus.
ANSWER:
a
POINTS:
1
REFERENCES:
Discerning: Individual and Multicultural Issues in Attending Behavior
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:20 AM
DATE MODIFIED:
3/4/2015 7:01 AM
16. Cultural differences
a.
reveal clearly that counseling across cultures is virtually impossible.
b.
reveal little in the way of personal or group differences.
c.
must be taken into account, but only with groups with whom one has experience.
d.
are important factors that must be considered in every counseling interview.
ANSWER:
d
POINTS:
1
REFERENCES:
Discerning: Individual and Multicultural Issues in Attending Behavior
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:22 AM
DATE MODIFIED:
3/4/2015 7:01 AM
17. We tend to listen to some topics more than others by verbal tracking. We hear some topics better than others. It is
important that the interviewer be aware of unconscious patterns of
a.
selective attention.
b.
pupil dilation.
c.
verbal underlining.
d.
client topic jumps.
ANSWER:
a
POINTS:
1
REFERENCES:
Discerning: Individual and Multicultural Issues in Attending Behavior
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:25 AM
DATE MODIFIED:
3/4/2015 7:01 AM
18. Through _________, we can sometimes stop clients from talking about nonproductive topics.
a.
selective attention
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b.
verbal underlining
c.
inattention to the client topic
d.
threats and criticism
ANSWER:
c
POINTS:
1
REFERENCES:
Discerning: Individual and Multicultural Issues in Attending Behavior
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:27 AM
DATE MODIFIED:
3/4/2015 7:01 AM
19. Some cultural aspects you may find in the interview include all but one of the following:
a.
Middle-class U.S. clients may be expected to use direct eye contact.
b.
Many Spanish-speaking groups have more varying vocal tone and rapid speech rate than English-speaking
people.
c.
Less economically advantaged groups often expect advice and suggestions rather than drawn-out talk and
analysis of the problem.
d.
Men tend to feel more comfortable with closer interpersonal distance than women.
ANSWER:
d
POINTS:
1
REFERENCES:
Discerning: Individual and Multicultural Issues in Attending Behavior
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:29 AM
DATE MODIFIED:
3/4/2015 7:01 AM
20. Attending skills
a.
exist in all cultures, but may be expressed differently.
b.
remain the same from culture to culture.
c.
are very similar, but differ occasionally in cultures.
d.
enable an interviewer to communicate with people of other cultures at a very rapid rate.
ANSWER:
a
POINTS:
1
REFERENCES:
Discerning: Individual and Multicultural Issues in Attending Behavior
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:31 AM
DATE MODIFIED:
3/4/2015 7:01 AM
21. Empathy can be described as
a.
putting yourself into “another person’s shoes.”
b.
viewing the world through “someone else’s eyes and ears.”
c.
understanding the client’s world as the client sees and experiences it.
d.
all of these.
ANSWER:
d
POINTS:
1
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Page 7
REFERENCES:
Defining Empathy and Empathic Understanding
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:33 AM
DATE MODIFIED:
3/4/2015 7:01 AM
22. In Subtractive empathy, the counselor responses
a.
add a link to something the client has said earlier.
b.
slightly add something to what the client has said.
c.
gives back less than what the client has said.
d.
interchangeable with client experience.
ANSWER:
c
POINTS:
1
REFERENCES:
Discerning Levels of Empathy
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:36 AM
DATE MODIFIED:
3/4/2015 7:01 AM
23. In basic empathy, the counselor responses are
a.
additive to client experience.
b.
slightly additive to client experience.
c.
interchangeable with client experience.
d.
somehow improved over prior levels of personal qualities.
ANSWER:
c
POINTS:
1
REFERENCES:
Discerning Levels of Empathy
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:38 AM
DATE MODIFIED:
3/4/2015 7:01 AM
24. As you become a more experienced and empathic listener
a.
your mirror neurons become more relaxed and fire less.
b.
your mirror neurons fire before and in a stronger pattern than that of your client.
c.
your mirror neurons become very active predicting how your client will respond.
d.
your mirror neurons are very likely to fire in a pattern similar to those of your client.
ANSWER:
d
POINTS:
1
REFERENCES:
Refining: The Power of the Positive
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:53 AM
DATE MODIFIED:
3/4/2015 7:01 AM
25. When clients and counselors (or people in general) mirror each other’s body language, it is termed
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Page 8
a.
movement synchrony.
b.
symmetrical conversation.
c.
dereflection.
d.
movement complimentarity.
ANSWER:
a
POINTS:
1
REFERENCES:
Discerning Specifics of Observation
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 2:57 AM
DATE MODIFIED:
3/4/2015 7:01 AM
26. When movements do not mirror one another between a client and an interviewer, but still remain in harmony (a head
nod may follow a comment by the other), this may be termed
a.
movement synchrony.
b.
symmetrical conversation.
c.
a double bind.
d.
movement complementarity.
ANSWER:
d
POINTS:
1
REFERENCES:
Discerning Specifics of Observation
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
3/2/2015 3:02 AM
DATE MODIFIED:
3/4/2015 7:01 AM
Numeric Response
Listed below are several qualities related to empathy. Match the letter that corresponds to the qualities in the
descriptions below.
a. basic empathy
b. subtractive empathy
c. additive empathy
d. positive regard
e. respect and warmth
f. concreteness
g. immediacy—here and now
h. nonjudgmental attitude
i. personal authenticity and self-congruence
27. ___ Being very specific with examples.
ANSWER:
f
POINTS:
1
REFERENCES:
Discerning Levels of Empathy
QUESTION TYPE:
Numeric Response
HAS VARIABLES:
False
PREFACE NAME:
Narrative 2
DATE CREATED:
3/2/2015 2:41 AM
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Page 9
DATE MODIFIED:
3/4/2015 7:01 AM
28. ___ Trying to feed back to a client what he has been saying, but missing the essence of what has been said.
ANSWER:
b
POINTS:
1
REFERENCES:
Discerning Levels of Empathy
QUESTION TYPE:
Numeric Response
HAS VARIABLES:
False
PREFACE NAME:
Narrative 2
DATE CREATED:
3/2/2015 2:44 AM
DATE MODIFIED:
3/4/2015 7:01 AM
29. ___ Searching through the negative talk of a client and finding something that can be reframed in a more optimistic
fashion.
ANSWER:
d
POINTS:
1
REFERENCES:
Discerning Levels of Empathy
QUESTION TYPE:
Numeric Response
HAS VARIABLES:
False
PREFACE NAME:
Narrative 2
DATE CREATED:
3/2/2015 2:47 AM
DATE MODIFIED:
3/4/2015 7:01 AM
30. ___ Being open to many points of view and demonstrating this with open nonverbal and verbal communication.
ANSWER:
h
POINTS:
1
REFERENCES:
Discerning Levels of Empathy
QUESTION TYPE:
Numeric Response
HAS VARIABLES:
False
PREFACE NAME:
Narrative 2
DATE CREATED:
3/2/2015 2:49 AM
DATE MODIFIED:
3/4/2015 7:01 AM
31. ___ An absence of discrepancies and incongruity.
ANSWER:
i
POINTS:
1
REFERENCES:
Discerning Levels of Empathy
QUESTION TYPE:
Numeric Response
HAS VARIABLES:
False
PREFACE NAME:
Narrative 2
DATE CREATED:
3/2/2015 2:50 AM
DATE MODIFIED:
3/4/2015 7:01 AM
Essay
32. Present a concrete example of a time when it may be appropriate not to provide attention (attending behavior) to client
talk.
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Page 10
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 3:43 AM
DATE MODIFIED:
3/4/2015 7:01 AM
33. What are the four main concepts of attending behavior? Evaluate yourself on each of these.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 3:47 AM
DATE MODIFIED:
3/4/2015 7:01 AM
34. Describe cultural differences that may exist in the four main concepts of attending behavior.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:00 AM
DATE MODIFIED:
3/4/2015 7:01 AM
35. Give an example of selective attention.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:02 AM
DATE MODIFIED:
3/4/2015 7:01 AM
36. Provide examples of effective attending and potentially effective nonattending interviewer responses to this client:
Client: It was a long, hard hearing. The lawyer kept questioning me about the so-called “assault” for two hours. I’m not
guilty and I didn’t do it, I can’t see why they are after me all the time.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:04 AM
DATE MODIFIED:
3/4/2015 7:01 AM
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Page 11
37. What are the main concepts of effective feedback, and how have you found them useful in your own interviewing
practice?
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:05 AM
DATE MODIFIED:
3/4/2015 7:01 AM
38. Provide a specific example in your own work of classification, basic competence, intentional competence, and, if you
have experience, teaching competence. Show in your own way that you have a sense of your own level of competence of
these concepts.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:07 AM
DATE MODIFIED:
3/4/2015 7:01 AM
39. Discuss movement synchrony and its importance in the interview.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:08 AM
DATE MODIFIED:
3/4/2015 7:01 AM
40. How might you go about teaching the skill of attending to a client with a disability? Illustrate your discussion with an
example client problem such as shyness, lack of friendship, depression, or other specific issue.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:11 AM
DATE MODIFIED:
3/4/2015 7:01 AM
41. What would you look for in terms of client nonverbal communication in the session?
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:12 AM
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Page 12
DATE MODIFIED:
3/4/2015 7:01 AM
42. According to Ivey, Ivey, and Zalaquett, attending behavior have predictable results in client conversation. What would
you expect to see clients doing as a consequence of your effective listening? Would this be the same for clients from
different ethnic or cultural backgrounds?
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:13 AM
DATE MODIFIED:
3/4/2015 7:01 AM
43. Discuss the concepts of basic empathy, subtractive empathy, and additive empathy, and give an example of each.
ANSWER:
Answers Vary
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
3/2/2015 4:15 AM
DATE MODIFIED:
3/4/2015 7:01 AM