1. “Whatishelpful?”and“Howcantheneedsoftheclientbemet?”arethetwoquestionsthatguide
a. crisis intervention strategies
b. the generalist
c. helping
d. the selection of roles
ANSWER: c
2. Encouraging responsibility and promoting self-help are
a. the focus of questioning
b. supported by the office setting
c. the result of listening
d. the goals of the helping process
ANSWER: d
3. An individual, a small group, or a geographic area are examples of
a. clients
b. self-help groups
c. human service roles
d. formal helping
ANSWER: a
4. The cornerstone of helping is
a. communication skills
b. rapport
c. the helping relationship
d. the clients
ANSWER: c
5. One of the things a helper will attend to before the client arrives is
a. the availability of records
b. the physical setting
c. time management
d. travel arrangements
ANSWER: b
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Chapter 7: The Helping Process
6. Theclient’sarrivalincludesallbutwhichofthefollowing?
a. the review of all available documents
b. theuseof“dooropeners”or“icebreakers”
c. inquiries about the problem
d. sharing information about the agency
ANSWER: a
7. A strategy or technique that helps the client become more comfortable with the setting and the helper is
a. questioning
b. listening
c. a handshake
d. an icebreaker
ANSWER: d
8. Onepersonsendingamessagetoanotherpersonwiththeconsciousintentofaffectingthereceiver’sbehavioris
called
a. active listening
b. communication
c. effective communication
d. paraphrasing
ANSWER: b
9. The stage during which goals are set is called
a. exploring the problem
b. termination
c. intervention strategies
d. client arrival
ANSWER: c
10. Aperson’sposture,toneofvoice,gesturesandeyecontactareexamplesof
a. active listening
b. effective communication
c. nonverbal behaviors
d. responding
ANSWER: c
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Chapter 7: The Helping Process
11. The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is called
a. active listening
b. effective communication
c. the expression of feelings
d. “hearing”cues
ANSWER: a
12. The who, what, where, when, and why of a message is the
a. affective component
b. cognitive component
c. SOLER
d. questioning component
ANSWER: b
13. Attending behavior includes the following nonverbal components EXCEPT
a. attentive body language
b. eye contact
c. verbal tracking
d. vocal qualities
ANSWER: c
14. Thekeytorespondingtoaclient’smessageisforthehelperto
a. use ice breakers
b. clarifytheclient’sstatement
c. paraphrase
d. know his or her intent before speaking
ANSWER: d
15. A dependent client, poor helping skills, and an unsatisfactory helping relationship are possible results of
a. an overreliance on questions
b. resistance
c. ineffective communication
d. silence
ANSWER: a
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16. Whichofthefollowingstatementsisthebestwayofelicitinginformationaboutaclient’seducationalhistory?
a. What grade did you complete in school?
b. Tellmeaboutyourparents’educationalbackground.
c. Let’stalkaboutyourschoolexperiences.
d. Do you like school?
ANSWER: c
17. Which of the following questions would not be considered helpful and appropriate?
a. Could you tell me a little about yourself?
b. Why did you do that?
c. How long have you been ill?
d. How does that make you feel?
ANSWER: b
18. The foundation of all group functioning is
a. leadership
b. human service support
c. self-help
d. communication skills
ANSWER: d
19. Awareness and sensitivity are keys to working with
a. clients from other cultures
b. Hispanics
c. resistant clients
d. challenging clients
ANSWER: a
20. Clients who may come for help more or less willingly but fail to carry through or participate are
a. culturally different clients
b. Asian American clients
c. reluctant clients
d. resistant clients
ANSWER: d
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Chapter 7: The Helping Process
21. Missing appointments, rejecting the helper and inattentiveness are examples of
a. reluctance
b. resistance
c. cultural differences
d. shyness
ANSWER: b
22. Motivational interviews focus on
a. the culture of the client
b. the gender of the client
c. theclient’sapproachtochange
d. the housing and financial needs of the client
ANSWER: c
23. Defining crisis for an individual depends on several factors including
a. how hazardous or threatening the event is
b. past experiences with crises
c. theindividual’sinterpretationoftheevent
d. personality traits
ANSWER: c
24. A state of crisis develops when
a. the individual reacts to a traumatic event
b. theindividual’sproblemsolvingabilityfails
c. all attempts at resolution fail
d. the problem remains unresolved and the tension becomes unbearable
ANSWER: d
25. Resolution-focused brief therapy includes ALL but which of the following stages?
a. building a relationship
b. identifying client weaknesses
c. establishing goals
d. formulating plans to reach goals
ANSWER: b
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Chapter 7: The Helping Process