1. Information about models of service delivery is important to human service professionals because
a. they are likely to be working with professionals who practice other models
b. agencies hire those who are skilled in more than one model
c. most problems require the services of at least two models
d. they are likely to practice in other models
ANSWER: a
2. Philosophical assumptions that guide the practice of each model include beliefs about all EXCEPT
a. the causes of problems
b. the role of the patient
c. treatment
d. the role of the professional
ANSWER: b
3. Mental disorders are organically-based diseases or illnesses that impair functioning is an assumption of
a. the human service model
b. psychoanalysis
c. medical model
d. social diagnosis
ANSWER: c
4. Three basic models of service delivery include traditional psychiatry, the public health approach, and the
a. casework system
b. psychopharmacology model
c. supernatural
d. human service model
ANSWER: d
5. Recipients of services in the medical model are called
a. clients
b. consumers
c. patients
d. individuals
ANSWER: c
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Chapter 4: Models of Human Service Delivery
6. Treatment in the medical model includes all EXCEPT
a. electroshock therapy
b. psychiatry
c. psychiatric drugs
d. societal control
ANSWER: d
7. Which is the most widely used treatment today for mental disorders?
a. psychiatry
b. psychoanalysis
c. psychotherapy
d. psychiatric drugs
ANSWER: d
8. The study of the effects of drugs on mental health is
a. psychopharmacology
b. psychotropics
c. psychoanalysis
d. psychiatry
ANSWER: a
9. Freud revolutionized the study and treatment of mental illness by
a. advocating the use of medications
b. developing a method of therapy known as psychoanalysis
c. defining insanity socially
d. stressing clinical diagnosis and appropriate medical treatment
ANSWER: b
10. Among the challenges facing those who practice the medical model today are cure versus control, the
development of new drugs, and
a. dual diagnoses for services
b. AIDS prevention
c. the control of medical services
d. the acceptance of electroshock therapy
ANSWER: c
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Chapter 4: Models of Human Service Delivery
11. The goal of the public health model is to
a. provide opportunities and conditions for health as a basic human right
b. eliminate disease and disability
c. integrate social, environmental, and biological factors
d. serve as a link between the medical and human service models
ANSWER: a
12. Supporting activities such as films, speakers, school programs, and pamphlets that educate the population is a goal
of the
a. human service model
b. medical model
c. public health model
d. all three models
ANSWER: c
13. Which of the following is not characteristic of the public health model?
a. extends the concept of health care beyond the medical model
b. focuses on the interaction between the individual and the environment
c. serves larger populations than individuals
d. uses a multicausal approach to studying the causes of problems
ANSWER: b
14. Linking disease to disorderly and filthy cities and believing disease was providential were two ways public health
was impacted by
a. the social philosophies of the 19th century
b. immigration during the 19th century
c. the organization of the U.S. Sanitary Commission
d. the“goldenageofpublichealth”
ANSWER: a
15. Healthy People is a national public health effort to improve the health of all people by
a. developing heart disease and cancer cures
b. controlling tobacco use among young people
c. defining a prevention agenda
d. promoting exercise for people of all ages
ANSWER: c
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Chapter 4: Models of Human Service Delivery
16. Today fast and easy access to health information is an advantage of
a. the public health model
b. medicine online
c. Healthy People 2020
d. the internet
ANSWER: d
17. The following characteristics or themes are part of the model of human services EXCEPT
a. accountability
b. generic focus
c. institutionalization
d. whole person
ANSWER: c
18. The human service philosophy emphasizes the responsibilities of society and the importance of working with
a. accessible clients
b. the whole person
c. aclient’sphysician
d. other professionals
ANSWER: b
19. Which one of the following represents the problem-solving approach?
a. focusing on the present and the future
b. encouraging the client to solve problems
c. teaching the client problem-solving skills
d. seeing life in terms of clearly defined problems
ANSWER: c
20. The whole person refers to which of the following?
a. an individual who is mentally ill
b. a small group like a dysfunctional family
c. patients who are physically ill
d. the homeless population
ANSWER: c
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Chapter 4: Models of Human Service Delivery
21. Integrated services reflect work with the client that is
a. ethical
b. professional
c. coordinated
d. confidential
ANSWER: c
22. Using the human service model, the professional asks all but which of the following questions?
a. What was the mindset of the client in the past?
b. What is the mindset of the client now?
c. What problems does the client face?
d. What alternatives are possible to solve these problems?
ANSWER: a
23. Both the medical model and the public health model have which of the following in common?
a. helping those who are mentally ill
b. delivering services to cure an illness
c. using medical intervention
d. working to prevent the spread of disease
ANSWER: c
24. Public health and human services have which of the following in common?
a. treating individuals, families, and larger populations
b. helping clients find the right services
c. problem solving in the here and now
d. hoping to help clients with day-to-day problems
ANSWER: a
25. Examples of those who receive human services are all EXCEPT
a. an individual who is mentally ill
b. a small group like a dysfunctional family
c. patients who are physically ill
d. the homeless population
ANSWER: c
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Chapter 4: Models of Human Service Delivery