1. “Problemsinliving”refersto
a. problems that overwhelm the client
b. problems that require the help of several professionals
c. problems that are related to the life cycle
d. problems that resulted from the economic downturn
ANSWER: c
2. In the last half of this century, human services have developed in response to which of the following problems?
a. stressintoday’sworld
b. today’smusicasanindicationofouracceptanceofviolence
c. more children now attending private schools
d. the growth of our dependence on the internet
ANSWER: a
3. Moving clients to self-sufficiency means all of the following EXCEPT
a. increase in self-esteem
b. increase in independence
c. increase in responsibility
d. increase in family harmony
ANSWER: d
4. Assisting clients in meeting their social needs with a focus on those who cannot care for themselves is referred to
as
a. rehabilitative control
b. rehabilitative care
c. social control
d. social care
ANSWER: d
5. Which one of these client populations receives help that functions as social control?
a. AIDS patients
b. abused women
c. unruly children
d. mentally ill clients
ANSWER: c
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Chapter 1: An Introduction to Human Services
6. Rehabilitation is relevant when
a. a client experiences an unpleasant fight with parents
b. a client loses her children in a custody battle
c. a client is diagnosed with AIDS
d. a client is injured in an automobile accident
ANSWER: d
7. The interdisciplinary nature of human services
a. complicates the definition of human services
b. provides new perspectives about individuals, groups, and families
c. explains why knowledge of the culture is important to know
d. describes how all cultures are similar
ANSWER: b
8. Whichoneofthefollowingskillsbesthelpsthehumanserviceprofessionalunderstandtheclient’senvironment?
a. listening
b. report writing
c. problem solving
d. advising
ANSWER: a
9. The human service professional, as an educator, is able to
a. study with the client to help her earn a GED
b. think with the client about her problems
c. review with the client the rules of the agency
d. talk with the client about the unspoken rules of her family
ANSWER: b
10. The human service professional needs to develop networks primarily to
a. understand the most current social service legislation
b. link clients to services
c. describe the community service umbrella
d. monitor the social control process
ANSWER: b
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Chapter 1: An Introduction to Human Services
11. The primary beneficiary of teaming in human services is
a. the client
b. the generalist
c. other agencies
d. helping networks
ANSWER: a
12. A new way that human service agencies relate to each other is by
a. establishing partnerships to share staff
b. developing agreements to loan money and other resources
c. negotiating their commitments to the community
d. combining resources to serve clients better
ANSWER: d
13. Whichofthefollowingdescribethecasemanager’sactivities?
a. establish teams, coordinate meetings, and supervise other professionals
b. meet families, counsel families, and evaluate family progress
c. test clients, summarize results, and write reports
d. gather information, make assessments, and monitor services
ANSWER: d
14. The goal of case management is
a. to learn how to balance a large caseload
b. to provide short- or long-term care when needed
c. to become an organized professional
d. to develop good outcome evaluations
ANSWER: b
15. A growing trend to provide effective services is
a. advocacy
b. case management
c. evidence-based practice
d. generalist practice
ANSWER: c
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16. Today the new meaning for the human service generalist is
a. a professional who works with a specific discipline such as psychology or psychiatry
b. a professional who works with the client using both the micro and macro perspective
c. a professional who works with the client using the micro perspective
d. a professional who works with a specific client group
ANSWER: b
17. The relationship the human service professional has with other professionals is described in all but which of the
following statements?
a. The relationship the human service professional has with other social service professionals is a measure of
the status of human services.
b. Other helpers work side by side with human service workers.
c. According to many social service providers, the work of the human service professional is essential.
d. The human service worker is the mental health specialist.
ANSWER: d
18. Ethical standards are important to the human service profession to
a. provide status to the profession
b. define correct standard of performance and practice
c. guide the treatment of clients and coworkers
d. insure an interdisciplinary approach to service delivery
ANSWER: c
19. Continuing education includes
a. seeking advanced degrees, belonging to professional organizations, and attending in-service training
b. using ethical standards, providing effective services, and using resources effectively
c. establishing relationships with other professionals, linking clients to other service, helping clients meet their
goals
d. helping clients return to school, training clients for employment, and helping clients learn about themselves
and their environment
ANSWER: a
20. HS-BCP is an acronym that means Human Services
a. Board Certified Professional
b. Broad Competency Practice
c. Board Credential Preparation
d. Board Certified Practitioner
ANSWER: d
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