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Name:
Class:
Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 1
1. If someone hears you, they are also listening to you.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. Hearing is a physical process; listening is an active mental process.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 11:10 AM
DATE MODIFIED:
3/30/2018 1:52 PM
2. The study of listening is often prioritized above other skills needed for effective communication.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. The focus tends to be on reading, writing, and speaking over listening skills.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 11:48 AM
DATE MODIFIED:
3/27/2018 4:04 PM
3. According to research, public speaking is the most commonly used skill in the workplace.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. The most commonly used skill in the workplace is listening.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:00 PM
DATE MODIFIED:
3/30/2018 2:02 PM
4. Ashley will probably be more successful in college if she has good listening skills.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
Name:
Class:
Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 2
DATE CREATED:
10/27/2014 12:01 PM
DATE MODIFIED:
10/27/2014 12:02 PM
5. Having trouble understanding a speaker because they use big words you have never heard before is an example of a cultural barrier
to listening.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False; it's an example of a vocabulary difference, which is a linguistic barrier to listening.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:02 PM
DATE MODIFIED:
10/27/2014 12:02 PM
6. Cultural allusions are pretty much the same the world over.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. They vary from culture to culture.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:02 PM
DATE MODIFIED:
10/27/2014 12:03 PM
7. Worries about an upcoming interview or concerns about a sick family member are examples of physical factors that hinder
listening.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. These are psychological factors.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:03 PM
DATE MODIFIED:
10/27/2014 12:03 PM
8. Prejudice involves having negative or positive pre-formed judgments of someone.
a.
True
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Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 3
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:03 PM
DATE MODIFIED:
10/27/2014 12:04 PM
9. Having a speech-thought differential means that you think about 350 words per minute faster than the average speaker talks.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:04 PM
DATE MODIFIED:
10/27/2014 12:04 PM
10. If you engage in a mental debate with a speaker instead of following the communication line, you are going off on a tangent.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False; you are engaging in a private argument.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:04 PM
DATE MODIFIED:
3/27/2018 3:14 PM
11. Taking notes should be avoided during comprehensive listening because it can distract you from the speaker's message.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. Taking notes is a good attention-directing strategy that can improve your
comprehensive listening.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:05 PM
DATE MODIFIED:
10/27/2014 12:07 PM
Name:
Class:
Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 4
12. Following the organizational pattern of a speech can improve comprehensive listening.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:07 PM
DATE MODIFIED:
10/27/2014 12:07 PM
13. You should not let a speaker's delivery distract you from his or her main ideas.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:08 PM
DATE MODIFIED:
3/27/2018 3:18 PM
14. Your schema for a wedding toast enables you to predict the types of things a speaker will typically say when your friends marry.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:09 PM
DATE MODIFIED:
10/27/2014 12:10 PM
15. In several Asian cultures, listeners see themselves equally responsible with the speaker for making communication successful.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:10 PM
DATE MODIFIED:
10/27/2014 12:10 PM
16. Critical listening is based on this idea: "If you don’t have anything nice to say, don’t say anything at all."
a.
True
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Class:
Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 5
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. Critical listening is based on this advice: “Don't believe everything you hear.”
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:10 PM
DATE MODIFIED:
3/27/2018 3:56 PM
17. Mr. Garcia is listening to an investment planner talking about mutual funds; Garcia really believes in investing in such funds and
the planner is enthusiastically promoting them. In such a case, Mr. Garcia should confidently accept the planner's ideas without much
critical evaluation.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False; he should be reflecting and weighing the merits of the appeal.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:11 PM
DATE MODIFIED:
10/27/2014 12:11 PM
18. Where you sit in the classroom doesn’t matter much. You probably get as much out of a lecture from any position in the room.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. People who sit closer to the speaker arguably get more out of the lecture since it is
likely easier to be a good listener in this position.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:12 PM
DATE MODIFIED:
3/27/2018 3:57 PM
19. Attentive listeners can help a speaker become more interesting.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
Name:
Class:
Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 6
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:12 PM
DATE MODIFIED:
10/27/2014 12:13 PM
20. A loaded question, by definition, invites the speaker to provide a longer, more detailed answer.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. Loaded questions often put speakers on the defensive; open questions invite more
detailed answers.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:14 PM
DATE MODIFIED:
10/27/2014 12:17 PM
21. An example of a closed question is “What is your opinion of on-campus food?”
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. It is an open question because it allows for any number of responses.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:17 PM
DATE MODIFIED:
10/27/2014 12:18 PM
22. An example of a request for elaboration is "Can you give us more details about DNA evidence?"
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:39 PM
DATE MODIFIED:
10/27/2014 12:39 PM
23. “Your speech would be more effective if you used a visual aid with your statistics” is an example of a response in the D-R-E
Method of feedback.
a.
True
b.
False
Name:
Class:
Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 7
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. It’s an evaluation.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:42 PM
DATE MODIFIED:
3/27/2018 4:12 PM
24. “During your speech, you said 'OK' seven times" is an example of a description in the D-R-E Method of feedback.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:42 PM
DATE MODIFIED:
3/27/2018 4:21 PM
25. "Your examples made me want to do something to help children with AIDs in Africa" is an example of an evaluation in the D-R-
E Method of feedback.
a.
True
b.
False
ANSWER:
False
FEEDBACK:
Correct
Incorrect
False. The critic is giving a personal response.
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:43 PM
DATE MODIFIED:
3/30/2018 2:10 PM
26. According to the textbook, these things are true about listening, EXCEPT:
a.
Listening is the skill most often used on the job.
b.
Most people are better listeners than they think they are.
c.
Good listening skills are good job skills.
d.
You have an investment in the listening situation.
e.
Listening involves more than perceiving sounds.
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:43 PM
Name:
Class:
Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 8
DATE MODIFIED:
12/12/2017 11:18 AM
27. Which is NOT a linguistic factor that hinders listening?
a.
accents
b.
slang
c.
jargon
d.
receiver apprehension
e.
advanced vocabulary
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:45 PM
DATE MODIFIED:
10/27/2014 12:46 PM
28. A speaker referring to David Hume, assuming her audience does not know that he was an influential philosopher, is an example of
which barrier to listening?
a.
vocabulary
b.
cultural allusion
c.
listening schema
d.
jargon
e.
receiver apprehension
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:46 PM
DATE MODIFIED:
12/12/2017 11:16 AM
29. "Female professors are so much better than male professors at explaining the listening process!" is an example of ________
a.
a physical factor that hinders listening.
b.
a barrier to comprehension.
c.
a negative listening schema.
d.
a stereotype that hinders listening.
e.
a linguistic barrier to listening.
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 12:48 PM
DATE MODIFIED:
3/29/2018 7:53 PM
30. What the speech-thought differential?
Name:
Class:
Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 9
a.
the difference between how fast you think and how fast the speaker talks
b.
the amount of time you spend in a departure from the communication line
c.
the personal worries that distract your attention during a speech
d.
the difference between your nonverbal feedback and your actual reaction to a speech
e.
the disparity between the listener's ideas and the speaker's
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:03 PM
DATE MODIFIED:
6/21/2018 1:12 PM
31. During a speech, the speaker mentions a dog and one listener starts thinking about her dog, then about her veterinarian, then about
her doctor, and so on. What does this situation illustrate?
a.
taking a small departure from the communication line
b.
going off on a tangent
c.
engaging in a private argument
d.
taking a large departure from the communication line
e.
engaging in critical listening
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:14 PM
DATE MODIFIED:
3/27/2018 4:53 PM
32. Jesse is listening to a speaker whose views on capital punishment widely differ from his. Although the speaker is making
understandable arguments, Jesse closes his mind and counters everything the speaker says by mentally reciting his position. What does
this situation illustrate?
a.
taking a small departure from the communication line
b.
going off on a tangent
c.
engaging in a private argument
d.
taking a large departure from the communication line
e.
engaging in critical listening
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:15 PM
DATE MODIFIED:
10/27/2014 1:15 PM
33. Listening to a lecture on post-Civil War economic history and focusing on understanding the information being presented is an
example of ________ listening.
Name:
Class:
Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 10
a.
advanced
b.
comprehensive
c.
critical
d.
historical
e.
cultural
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:16 PM
DATE MODIFIED:
10/27/2014 1:17 PM
34. To get more out of a classroom lecture and discussion, Omar should do all these EXCEPT ________
a.
prepare by reading the chapter before coming to class.
b.
think of examples and images that link the material to his personal experiences.
c.
focus on the content he is hearing rather than remembering his goals for the material.
d.
direct his attention by taking notes.
e.
look for the organizational pattern of the lecture.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:28 PM
DATE MODIFIED:
3/29/2018 7:17 PM
35. Critical listeners ________
a.
reflect and weigh the merits of messages before they accept them.
b.
use totally different skills than they use for comprehensive listening.
c.
should be less critical when they listen to a speaker who affirms their ideas.
d.
should avoid speakers they disagree with.
e.
don't worry about comprehensive listening.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:29 PM
DATE MODIFIED:
12/12/2017 11:31 AM
36. Which question below should critical listeners ask themselves while listening to a presentation?
a.
How can I most effectively heckle this speaker?
b.
How can this speaker's delivery be improved?
c.
How does this speaker's message relate to my own experiences?
d.
How has the speaker organized his or her speech?
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Class:
Date:
Chapter 04: Effective Listening.
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Page 11
e.
How trustworthy is this speaker?
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:30 PM
DATE MODIFIED:
10/27/2014 1:31 PM
37. Michelle uses these nonverbal behaviors while listening. Which makes her a less competent listener?
a.
She leans toward the speaker.
b.
Even though she is taking notes, she makes eye contact.
c.
She taps her pen and shuffles her papers.
d.
She smiles and nods.
e.
She sits directly in front of the speaker in the second row.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:31 PM
DATE MODIFIED:
10/27/2014 1:32 PM
38. "Could you explain again how you came to this conclusion?" is a(n) ________ question.
a.
loaded
b.
open
c.
disclosing
d.
clarification
e.
closed
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:32 PM
DATE MODIFIED:
10/27/2014 1:33 PM
39. "What do you think our candidate should do to increase her credibility with voters?" is an example of which type of question?
a.
loaded
b.
open
c.
disclosing
d.
closed
e.
clarification
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
Name:
Class:
Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 12
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:45 PM
DATE MODIFIED:
10/27/2014 1:46 PM
40. Which type of question involves asking for brief, specific answers to gain precise information or verify your understanding?
a.
loaded
b.
open
c.
closed
d.
disclosing
e.
clarification
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:47 PM
DATE MODIFIED:
10/27/2014 1:47 PM
41. The three elements of the D-R-E Method of feedback are ________
a.
determine, react, evaluate.
b.
discriminate, react, express.
c.
describe, respond, evaluate.
d.
distinguish, react, evaluate.
e.
demonstrate, respond, express.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:48 PM
DATE MODIFIED:
3/29/2018 8:00 PM
42. Which statement below belongs in the evaluation portion of the D-R-E method?
a.
"I was very moved by your experiences with homelessness."
b.
"You presented evidence from both sides of this issue."
c.
"Because you presented your ideas chronologically, I can still remember your main ideas."
d.
"The statistics you chose were very convincing, but your visual aids were unclear."
e.
"You used transitions to move from each step in the process to the next."
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
10/27/2014 1:49 PM
DATE MODIFIED:
10/27/2014 1:52 PM
Name:
Class:
Date:
Chapter 04: Effective Listening.
43. Explain three ways that good listening skills will help you.
ANSWER:
Answers include: Listening takes up much of our time, so listening well will make our lives more
productive; listening skills are important job skills; listening skills are important academic skills;
you have an investment in the listening situation.
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
10/27/2014 2:29 PM
DATE MODIFIED:
3/27/2018 5:01 PM
44. Identify and explain four specific thought patterns that are typical of listening.
ANSWER:
Taking small departures from the communication line can hinder--or help if they're used to
elaborate on ideas given in the speech; 2) going off on a tangent seizes on one idea and stops
listening to follow that idea, and the next, and the next; 3) engaging in a private argument happens
when the listener challenges the speaker's ideas and forms a counter argument for everything she or
he hears; 4) taking large departures from the communication line listens for a while and then
wanders off, comes back, and wanders off again.
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
10/27/2014 2:30 PM
DATE MODIFIED:
10/27/2014 2:30 PM
45. Identify four strategies you can use to comprehend material better.
ANSWER:
Answer includes any four of the following: prepare in advance; use attention-directing strategies
(take notes, look for organizational speech patterns); remember your goals; use elaboration
strategies to enhance the meaning; use specific strategies that complement your learning style; don’t
be distracted by the speaker’s manner of presentation.
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
10/27/2014 3:24 PM
DATE MODIFIED:
3/27/2018 5:10 PM
46. Give an example for each of the following: loaded questions, closed questions, open questions, clarification questions, requests for
elaboration, comments.
ANSWER:
Answers will vary.
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
10/27/2014 3:26 PM
DATE MODIFIED:
10/27/2014 3:27 PM
Name:
Class:
Date:
Chapter 04: Effective Listening.
Copyright Cengage Learning. Powered by Cognero.
Page 14
47. Explain the D-R-E Method of giving feedback on a speech.
ANSWER:
Students should explain the three elements: description, response, and evaluation. When you use the
D-R-E Method, you describe what you heard, respond with personal interpretations and reactions,
and evaluate by critiquing what you thought was effective and what could be improved.
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
10/27/2014 3:27 PM
DATE MODIFIED:
12/12/2017 12:23 PM
48. You are an active listener. Describe what you do as you listen to a speech.
ANSWER:
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
10/27/2014 3:28 PM
DATE MODIFIED:
10/27/2014 3:28 PM
49. Give an example of a time you experienced a cultural barrier. How were your listening skills impacted?
ANSWER:
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
10/27/2014 3:37 PM
DATE MODIFIED:
10/27/2014 3:37 PM
50. You have a friend who is having trouble getting information from lectures. Give her several tips she can
use to improve her comprehension of course material.
ANSWER:
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
10/27/2014 3:37 PM
DATE MODIFIED:
10/27/2014 3:37 PM
51. Explain how listeners can participate actively in co-creating meaning with speakers through both
nonverbal and verbal communication. Be sure to provide examples of the various ways of practicing dialogical
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Class:
Date:
Chapter 04: Effective Listening.
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Page 15
listening.
ANSWER:
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
10/27/2014 3:38 PM
DATE MODIFIED:
10/27/2014 3:38 PM
52. Identify the three elements of the D-R-E Method of written feedback, give an example of each, and tell how
and why the three interwoven elements create a more meaningful critique than any of the elements would by
itself.
ANSWER:
POINTS:
1
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
10/27/2014 3:38 PM
DATE MODIFIED:
10/27/2014 3:38 PM
