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Chapter 09: Nonverbal Communications: The Messages of Action, Space, Time, and Silence
Cengage Learning Testing, Powered by Cognero
Page 1
1. If you scowl because you are angry, or frown because you are sad, what function of nonverbal
communication are you engaged in?
a.
expressing internal states
b.
regulating interaction
c.
repeating
d.
conforming display
e.
informing
ANSWER:
a
2. If a person say’s “ok” while gesturing with a ‘thumbs-up’ or ‘a-ok’ sign, what is the function o the nonverbal
communication?
a.
regulating
b.
repeating
c.
substituting
d.
creating identity
e.
conforming display
ANSWER:
b
3. If a server asks you if you’d like a refill and you nod in agreement because your mouth is full, what is the
nonverbal communication function demonstrated by the nod?
a.
regulating
b.
repeating
c.
substituting
d.
conforming display
ANSWER:
c
4. Identify the “unintentional” example of nonverbal communication:
a.
smiling to let a friend know you’re happy
b.
giving a “thumbs up” sign when asked about how you did on your intercultural communication test
c.
looking at your watch because you want to leave a conversation
d.
looking at your watch to see what time it is
ANSWER:
d
5. If you scratch your head because you have an itch, but an observer thinks you are scratching your head
because you’re confused about something, what type of nonverbal communication has occurred?
a.
unintentional
b.
intentional
c.
emergent
d.
non-emergent
e.
none
ANSWER:
a
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Chapter 09: Nonverbal Communications: The Messages of Action, Space, Time, and Silence
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Page 2
6. Which of the following is true regarding the nonverbal message value of clothing?
a.
it can convey social and economic status;
b.
moral standards
c.
belief system
d.
athletic abilities or interests
e.
all of these
ANSWER:
e
7. While all people use various movements to communicate,
a.
some movements are more common than others
b.
culture teaches people how to use and interpret those movements
c.
actors are better at it than others
d.
it is only those movements that are innate
ANSWER:
b
8. Gestures include all of the following except:
a.
crossing your fingers
b.
thumbs up
c.
laughter
d.
pointing at a person
ANSWER:
c
9. Gestures that are found in one culture and are a property of that specific culture are referred to as:
a.
idiosyncratic gestures
b.
monomorphic gestures
c.
universal gestures
d.
proprietary gestures
e.
orts
ANSWER:
a
10. The correct way to beckon or call someone over to you nonverbally is with:
a.
one hand palm up, fingers together, moving toward the body
b.
cupping a hand palm down pulling fingers in toward the body
c.
right hand up palm out fingers opening and closing
d.
it depends on the cultural rules
ANSWER:
d
11. Which of the following is true about agreement gestures?
a.
they mean the same thing in every culture
b.
always indicates agreement
c.
are culturally based
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Chapter 09: Nonverbal Communications: The Messages of Action, Space, Time, and Silence
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d.
none of these
ANSWER:
c
12. All of the following statements are true about eye behavior in the dominant U.S. culture except ____.
a.
direct gaze signals a positive connection
b.
direct eye contact reflects a lack of interest
c.
avoiding eye contact is often associated with deceit
d.
prolonged stare often perceived as a signal of interest or sexual suggestion
ANSWER:
b
13. If you are getting your hair cut, what type of touch will the stylist be likely to use?
a.
professional
b.
accidental
c.
incidental
d.
social-politeness
e.
intentional
ANSWER:
a
14. Vocal qualities include all of the following except:
a.
volume
b.
tempo
c.
dialect
d.
resonance
e.
none of these
ANSWER:
c
15. Examples of vocal characteristics include:
a.
“ums"
b.
“errs”
c.
groans
d.
“uhhs”
e.
all of these
ANSWER:
c
16. According the spatial rules of the dominant U.S. culture, two people standing approximately 3 feet apart are
likely to be:
a.
family or a close friend
b.
business acquaintances
c.
intimate partner or significant other
d.
strangers
e.
colleagues
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Chapter 09: Nonverbal Communications: The Messages of Action, Space, Time, and Silence
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ANSWER:
a
17. The invisible bubble that surrounds a person expands and contracts based on a person’s relationship is
referred to as:
a.
intimate distance
b.
personal space
c.
mobile territory
d.
variable territory
e.
transitional territory
ANSWER:
b
18. Identify which of the following statements regarding U.S. gender differences in use of space is/are true:
a.
men more frequently walk in front of female partner
b.
men claim more space than women
c.
men more actively defend their territories
d.
under conditions of high density, men are more aggressive in their attempts to regain space
e.
all of these
ANSWER:
e
19. If a person in the U.S. tells a child, “I’ll be there in a minute,” what type of time are they referencing?
a.
formal
b.
social
c.
informal
d.
professional
e.
rational
ANSWER:
c
20. A conceptualization in which time is viewed as a finite, scarce resource which must be rationed and
controlled is referred to as:
a.
m-time
b.
bounded time
c.
p-time
d.
unbounded time
e.
f-time
ANSWER:
a
21. All of the following are purposes of silence except:
a.
give participants time to think
b.
provide feedback
c.
reward
d.
punishment
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Chapter 09: Nonverbal Communications: The Messages of Action, Space, Time, and Silence
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Page 5
e.
suppress an emotion
ANSWER:
c
22. What dimension of nonverbal communication puts an increased burden on you whether you are the sender
or the receiver?
a.
nonverbal sensitization
b.
nonverbal ambiguity
c.
nonverbal monomorphism
d.
nonverbal polymorphism
e.
nonverbal sensitivity
ANSWER:
b
23. Because communication is rule-governed, improving the nonverbal aspects requires:
a.
being sensitive to context
b.
knowing your culture
c.
being aware of nonverbal ambiguity
d.
monitoring feedback and your nonverbal actions
e.
all of these
ANSWER:
e
24. Many of the critical meanings generated in human encounters are elicited by touch, glance, vocal nuance,
etc., with or without accompanying words.
a.
True
b.
False
ANSWER:
True
25. Whether it is fear, joy, anger, or sadness, your posture, face, and eyes convey your feelings without you having to utter
a word.
a.
True
b.
False
ANSWER:
True
26. Nonverbal behavior has little role in regulating interactions.
a.
True
b.
False
ANSWER:
False
27. If you say “good job” while giving the ‘thumbs up’ sign, you are substituting the message with nonverbal
communication.
a.
True
b.
False
ANSWER:
False
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Chapter 09: Nonverbal Communications: The Messages of Action, Space, Time, and Silence
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Page 6
28. Nonverbal communication is always intentional.
a.
True
b.
False
ANSWER:
False
29. It is virtually impossible to separate verbal and nonverbal behavior into two separate and distinct categories.
a.
True
b.
False
ANSWER:
True
30. The majority opinion among scholars is that there are universal facial expressions for which people have
similar meanings.
a.
True
b.
False
ANSWER:
True
31. Appearance is important because it often determines whether an interaction will occur or not.
a.
True
b.
False
ANSWER:
True
32. Decorating the body appears to be a unique to certain cultures.
a.
True
b.
False
ANSWER:
False
33. People use a person’s attractiveness to make inferences about that individual’s intelligence, gender, age,
approachability, etc.
a.
True
b.
False
ANSWER:
True
34. Hijabs tend to generate more controversy in non-Muslim nations than Burqas.
a.
True
b.
False
ANSWER:
False
35. There are so many nuances to bowing in Japan that young children begin to learn this nonverbal behavior at
a very young age.
a.
True
b.
False
ANSWER:
True
36. Gestures are a nonverbal vocabulary that people use, both intentionally and unintentionally, to share their
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Chapter 09: Nonverbal Communications: The Messages of Action, Space, Time, and Silence
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Page 7
internal states.
a.
True
b.
False
ANSWER:
True
37. The “thumbs up” sign is considered positive in the U.S. as well as in Australia and West Africa.
a.
True
b.
False
ANSWER:
False
38. An example of an idiosyncratic gesture would be the French, who often will pull the skin down below their
right eye to indicate distrust, disbelief, or suspicion.
a.
True
b.
False
ANSWER:
True
39. Indians will indicate agreement by tossing their heads side to side, in contrast to Americans, who nod up and
down.
a.
True
b.
False
ANSWER:
True
40. The Japanese and Chinese restraint of strong feelings is considered to be a sign of immaturity and
foolishness.
a.
True
b.
False
ANSWER:
False
41. The many rules implicit in our culture about looking at others are a tacit admission that eye contact is
perhaps the single most important facial cue.
a.
True
b.
False
ANSWER:
True
42. Mexican Americans consider sustained eye contact when speaking directly to someone as rude.
a.
True
b.
False
ANSWER:
True
43. If a cashier touches your hand while giving you change, this is referred to as professional touch.
a.
True
b.
False
ANSWER:
False
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Chapter 09: Nonverbal Communications: The Messages of Action, Space, Time, and Silence
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Page 8
44. Muslim women seldom touch or are touched by members outside of their family.
a.
True
b.
False
ANSWER:
True
45. African Americans tend to use less inflection and vocal range than most white Americans.
a.
True
b.
False
ANSWER:
False
46. When we talk about the pitch, tone, rate, and tempo of speech, we are referring to vocal characterizers.
a.
True
b.
False
ANSWER:
False
47. Umms, ers, likes, and you knows in a stream of speech are referred to as vocal segregates.
a.
True
b.
False
ANSWER:
True
48. Laughing and crying are both considered vocal characteristics.
a.
True
b.
False
ANSWER:
True
49. According to Hall’s distance zones, 4 ft. to 12 ft. is considered to be social distance.
a.
True
b.
False
ANSWER:
True
50. Because of the business standard, American offices and furniture are arranged in much the same way as they
are in China, Japan, France, Germany, etc.
a.
True
b.
False
ANSWER:
False
51. Scheduling a job interview for 2:00 pm is an example of formal use of time.
a.
True
b.
False
ANSWER:
True
52. During negotiations, Americans have similar expectations with regard to small talk as their Japanese
counterparts.
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Chapter 09: Nonverbal Communications: The Messages of Action, Space, Time, and Silence
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a.
True
b.
False
ANSWER:
False
53. People of the Asian world tend to think of time as something fixed in nature.
a.
True
b.
False
ANSWER:
False
54. P-time, or polychromic time, is an orientation common in Arab, African, and Latin American cultures.
a.
True
b.
False
ANSWER:
True
55. A silent reaction to a business proposal would seem negative to American, French, and German executives,
but not Arabic executives.
a.
True
b.
False
ANSWER:
False
56. List and describe the functions of nonverbal communication. Provide an intercultural communication
example for each.
ANSWER:
57. Explain the role of nonverbal communication in the formation of identity.
ANSWER:
58. What is the role of intentionality in nonverbal communication?
ANSWER:
59. Are there cultural universals in nonverbal communication? Justify your answer.
ANSWER:
60. Discuss the relationship between culture and appearance. Include the concepts of beauty and skin color.
ANSWER:
61. Provide at least three examples of attire associated with the Muslim faith. Discuss the meaning of these
items within the culture as well as how they might be perceived by non-Muslim cultures.
ANSWER:
62. How does the communicative value of body movement vary across cultures? Include examples of both
posture, and gestures.
ANSWER:
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Chapter 09: Nonverbal Communications: The Messages of Action, Space, Time, and Silence
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Page 10
63. Differentiate between idiosyncratic, agreement, and beckoning gestures. Be sure to demonstrate cultural differences
for each.
ANSWER:
64. How does the frequency and intensity of gestures vary across cultures?
ANSWER:
65. Identify at least three cultures which have different interpretations or rules of facial expression when
compared to the United States. Be sure to identify both the culture and the nonverbal “rule.”
ANSWER:
66. Compare and contrast the concepts of eye contact, gaze, and staring. Include examples both within and
outside the U.S.
ANSWER:
67. List and describe the six different types of touch identified in the dominant U.S. culture.
ANSWER:
68. Compare the cultural norms of touch in the U.S. to at least two other cultures. Be specific.
ANSWER:
69. What is paralanguage? What are its primary components?
ANSWER:
70. Describe an interaction in which vocal qualities, vocal characteristics, and vocal segregates are involved.
Identify each instance and explain why they exemplify each concept.
ANSWER:
71. Identify Hall’s distance zones for defining personal space rules in the U.S. How might individuals from
other cultures benefit from knowing them? How can it help with other cultures?
ANSWER:
72. How do the rules of seating differ from culture to culture and what does seating communicate? Include at
least two specific examples.
ANSWER:
73. Compare and contrast the concepts of formal and informal time.
ANSWER:
74. What is meant by a culture’s orientation toward punctuality and pace? Define each concept and provide
examples.
ANSWER:
75. Explain what is meant by monochronic time, or M-time. Name at least two cultures that have this orientation and
provide two examples that demonstrate the relationship.
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Chapter 09: Nonverbal Communications: The Messages of Action, Space, Time, and Silence
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ANSWER:
76. What is meant by the term polychromic time, or P-time? Identify two cultures that share this orientation and
provide examples that demonstrate the relationship.
ANSWER:
77. What is the role of silence in communication? How is it used in different cultures?
ANSWER:
78. Based on the recommendations offered in the text, what steps should you take to help improve your
nonverbal communication skills?
ANSWER:
