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Chapter 11: The Challenges of Intercultural Communication: Managing Differences
Cengage Learning Testing, Powered by Cognero
Page 1
1. Culture shock refers to:
a.
major changes originating within one’s home culture
b.
a mental state experienced by an individual when transitioning between a familiar culture to an unfamiliar
culture
c.
major changes originating outside one’s home culture
d.
the perception that one’s home culture is overwhelmed by external cultural forces
ANSWER:
b
2. At what stage of culture shock does a person begin to recognize the reality of the new setting?
a.
adaptation
b.
exhilaration
c.
disenchantment
d.
adjustment
e.
effective functioning
ANSWER:
c
3. The process of learning to live in a new culture is referred to as:
a.
immersion
b.
acculturation
c.
emulation
d.
integration
e.
inclusion
ANSWER:
d
4. The process of learning to live in a new culture is referred to as:
a.
immersion
b.
acculturation
c.
emulation
d.
integration
e.
inclusion
ANSWER:
d
5. A conviction that one’s own culture is superior to all other cultures is known as:
a.
ethnocentrism
b.
egoism
c.
endoculturalism
d.
multiculturalism
e.
pleurisy
ANSWER:
a
6. What is the term used to describe ‘a cognitive structure containing the perceiver’s knowledge, beliefs, and
expectancies about some human social groups?
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Chapter 11: The Challenges of Intercultural Communication: Managing Differences
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a.
bigotry
b.
stereotyping
c.
schematization
d.
prejudice
e.
embedding
ANSWER:
b
7. Why are stereotypes pervasive?
a.
human nature is evil
b.
natural selection
c.
the world is simply too complex and dynamic to comprehend in detail
d.
lack of comingled cultures
ANSWER:
c
8. The two most important aspects of flexible stereotyping are:
a.
being open to new information and evidence and being aware of your own zone of comfort
b.
identifying similarities and being open to applying stereotypes to different groups
c.
seeking ways to make new information fit preexisting attitudes and an objective orientation
d.
objectivity and exclusivity
e.
adaptive intensity and flexhumility
ANSWER:
a
9. A rigid, irrational generalization about a category of people is also referred to as ____.
a.
stereotyping
b.
prejudice
c.
bigotry
d.
racism
e.
ethnocentrism
ANSWER:
b
10. Prejudice serves all of the following functions except:
a.
value expressive
b.
ego-defensive
c.
knowledge
d.
ethnic centering
e.
utilitarian
ANSWER:
d
11. When prejudicial attitudes provide some benefit to the person that holds them, what functions do they
serve?
a.
ego-defensive
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Chapter 11: The Challenges of Intercultural Communication: Managing Differences
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b.
reward
c.
utilitarian
d.
value-expressive
e.
knowledge
ANSWER:
c
12. Prejudicial attitudes like “I didn’t get the promotion because they needed to meet an affirmative action
quota” reflect what function of prejudice?
a.
value-expressive
b.
utilitarian
c.
ego-defensive
d.
knowledge
e.
reward
ANSWER:
c
13. The strongest level of expressed prejudice is ____.
a.
physical attacks
b.
avoidance
c.
discrimination
d.
antilocution
e.
extermination
ANSWER:
e
14. When a particular group of people are singled out to bear the blame for certain events or circumstances, this
type of prejudice is caused by:
a.
scapegoating
b.
societal sources
c.
maintaining social identity
d.
reinforcing cultural identity
ANSWER:
a
15. Which of the following is not true about racism?
a.
racism is only a problem in the U.S.
b.
racism is on the rise throughout the world
c.
racism is driven by culture and economics
d.
racism is driven by psychology and history
e.
racism has been present throughout history
ANSWER:
a
16. The notion that one’s culture is superior to any other is known as:
a.
egocentric
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b.
ethnocentrism
c.
supracentrism
d.
Hellenism
e.
transnationalism
ANSWER:
b
17. What are the levels of ethnocentrism?
a.
low, moderate, high
b.
negative, positive, extremely positive
c.
extremely negative, negative, positive
d.
negative, extremely negative
e.
focused, diffused
ANSWER:
c
18. Ethnocentrism:
a.
Western countries are the most ethnocentric
b.
Middle Eastern countries are the most ethnocentric
c.
Scandinavian countries are the most ethnocentric
d.
Asian countries are the most ethnocentric
e.
is common regardless of nationality or geographic location
ANSWER:
e
19. Culture shock is caused by the transition from a familiar culture to an unfamiliar one.
a.
True
b.
False
ANSWER:
True
20. The second stage of culture shock is the crisis period.
a.
True
b.
False
ANSWER:
True
21. Learning about the language of a host culture is all about language acquisition.
a.
True
b.
False
ANSWER:
False
22. Working to maintain your culture while living in another culture is not helpful.
a.
True
b.
False
ANSWER:
False
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23. Stereotypes are an affliction only of the uneducated and unintelligent.
a.
True
b.
False
ANSWER:
False
24. Stereotypes are learned, not innate.
a.
True
b.
False
ANSWER:
True
25. Stereotypes are resistant to change and once formed, tend to be reinforced rather than reduced through direct contact
with the target group.
a.
True
b.
False
ANSWER:
True
26. Flexible stereotyping is less problematic than inflexible stereotyping.
a.
True
b.
False
ANSWER:
True
27. Prejudice amounts to a rational generalization about a category of people.
a.
True
b.
False
ANSWER:
False
28. Prejudice serves no function.
a.
True
b.
False
ANSWER:
False
29. A great deal of prejudice is built into the major organizations and institutions of a society.
a.
True
b.
False
ANSWER:
True
30. Racism is the belief in the inherent superiority of a particular race.
a.
True
b.
False
ANSWER:
True
31. Ethnocentrism, stereotyping, prejudice, and racism are all linked to a “narrow lens.”
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a.
True
b.
False
ANSWER:
True
32. To function effectively, a society does not need to have any ethnic pride and loyalty to its unique cultural
traditions.
a.
True
b.
False
ANSWER:
False
33. Regardless of culture, everyone is ethnocentric to some degree.
a.
True
b.
False
ANSWER:
True
34. What are stereotypes and how do people acquire them?
ANSWER:
35. Explain why stereotypes interfere with intercultural communication. How can we avoid stereotyping?
ANSWER:
36. Define prejudice and provide an example.
ANSWER:
37. Explain the four functions that prejudice may serve and give an example for each one.
ANSWER:
38. Explain the concepts of societal sources, maintaining social identity, and scapegoating as they relate to
prejudice.
ANSWER:
39. What is the difference between prejudice and racism? Define each and explain.
ANSWER:
40. What recommendations were made to avoid prejudice and racism? How are they similar?
ANSWER:
41. What is ethnocentrism? What impact does it have on intercultural communication?
ANSWER:
42. Discuss each of the three characteristics of ethnocentrism described in the text. Be sure to include the
concepts of levels, universality, and contributions to cultural identity.
ANSWER:
43. What recommendations did the authors offer readers to help them avoid ethnocentric tendencies?
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Chapter 11: The Challenges of Intercultural Communication: Managing Differences
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ANSWER:
