45) Drake completed a short course in computer technology during summer vacation. Now his
parents’ friends call him when they have questions about their personal computers. Drake has
earned some
A) position power.
B) expert power.
C) reward power.
D) coercive power.
46) The head coach of the football team is not very popular with his players. They think he is
mean, but do what he tells them because they want to earn more playing time and avoid being cut
from the team. By contrast, while the assistant coach has little influence over playing time and
team membership, the players are eager to do what he asks because of his cheerful personality. In
this example, the assistant coach primarily relies on ________ power.
A) referent
B) expert
C) information
D) coercive
47) Referent power is a function of
A) a person’s job title.
B) the punishment a person can impose.
C) a person’s intelligence.
D) the degree to which a person is respected.
48) Several students have formed a study group for their communication class. Although some
students are communication majors with high grades, the member who has the most influence on
the group is a fun-loving star player on the college basketball team. In this group, the basketball
player possesses ________ power.
A) coercive
B) expert
C) referent
D) information
49) Hamid is a new employee who used to work for your most daunting competitor company.
When you are designing an ad campaign, you interview Hamid to help you draft an accurate
comparison of the two company’s products. Hamid possesses ________ power.
A) information
B) coercive
C) reward
D) referent
50) An employee who develops powerful friends throughout the company gains
A) coercive power.
B) reward power.
C) connection power.
D) referent power.
51) The “functional perspective” of group communication teaches that
A) leadership must be performed only by designated leaders.
B) the functions necessary for getting a job done can be shared among group members.
C) social needs are not important to the group’s productivity.
D) influence can be possessed by only one person at a time.
52) The two essential functional roles of groups are
A) “official” and “unofficial.”
B) “amateur” and “professional.”
C) “voluntary” and “coercive.”
D) “task” and “relational.”
53) “We seem to be repeating ourselves”; “At this point, we’re supposed to be setting criteria, not
proposing solutions”; “We’ve heard from only two members so far”; or “We forgot to complete our
analysis of the survey results.” These remarks illustrate the ________ task function.
A) diagnoser
B) information seeker
C) reality tester
D) summarizer
54) Summarizer and opinion seeker are examples of ________ functions.
A) social
B) solution
C) task
D) coercive
55) According to the functional perspective, specific interactions that focus on the job at hand are
known as ________ functions.
A) transactional
B) task
C) social
D) symmetrical
56) According to the functional perspective, a group’s ________ functions are those that support
cooperative and harmonious relationships.
A) relational
B) task
C) interdependent
D) self-centered
57) Marcy’s primary duties in the group are to keep the discussion on track, suggest procedures,
and coordinate the work of the other group members. Marcy is filling some ________ roles.
A) dysfunctional
B) task
C) informal
D) social
58) Stacey’s primary duty for the group is to ensure a strong interpersonal climate. Stacey is filling
a ________ role.
A) formal
B) task
C) dysfunctional
D) relational
59) All of the following are dysfunctional roles EXCEPT
A) recognition seeker.
B) tension reliever.
C) joker.
D) blocker.
60) We learn from the functional perspective that
A) an effective group will identify missing task and relational functions so members can fill them.
B) the more people that fill a particular functional role, the better.
C) as long as one or two roles are filled, the group will function fine.
D) group members should be sure to fill all three types of roles: task, relational, and dysfunctional.
61) Which of the following examples shows the dysfunctional role of a withdrawer?
A) Takeshi told so many jokes during the meeting that little work was accomplished.
B) Shizu kept on talking about her successful business transactions in Peru, thereby distracting
team members.
C) Magda accused several team members of pretending to know more than they really do.
D) Cort just agreed with what everyone said at the meeting, even though he doesn’t like the
direction the team is taking.
62) Which of the following examples shows a tension-reliever?
A) After a frustrating discussion, Stanislaw cracked a joke that relaxed the members of the team.
B) Agueda listens to Frank’s complaints about his co-worker without making a judgment.
C) Christopher made a point to praise Linda’s contributions to the team.
D) Karima encouraged Dan to give his perspective on the new advertisement.
63) Which of the following examples shows an information seeker?
A) Francisco made sure everyone at the meeting participated.
B) Marietta identified a common idea that kept being addressed during the team discussion.
C) Juan kept on asking questions about the manufacturing process during the meeting.
D) Rosa gave a pep talk to inspire the team members to achieve their goals.
64) Which of the following statements about team goals is NOT true?
A) Problems may occur when an individual’s goals conflict with the teams goals.
B) Personal goals are only harmful to a team if they are not compatible objectives.
C) There are very few personal goals that could interfere with team effectiveness.
D) Teams tend to function more efficiently when members can satisfy their personal goals while
they are helping the team reach its goals.
65) Personal goals that are NOT made public are called
A) hidden agendas.
B) personal memos.
C) private goals.
D) secret targets.
66) Which of the following actions would NOT be likely to boost the effectiveness of your team?
A) If most team members are highly task-oriented, open each meeting with a relational activity,
such as sharing jokes and personal news.
B) If most team members are looking for fun and companionship, arrange for a group party at one
of the members’ homes.
C) If most team members have busy schedules, concentrate on keeping meetings to a minimum.
D) If one member craves recognition, compliment him whenever you can sincerely do so.
67) Which of the following is NOT associated with productive teams?
A) All team members are encouraged to participate.
B) Team has cooperative orientation.
C) Subgroups are integrated into the team as a whole.
D) Members are told to remain quiet unless they can contribute a well-researched idea with proven
results.
68) Which of the following is NOT conducive to team productivity?
A) Team spends time evaluating its solutions and decisions.
B) Teams are given an urgent deadline for coming up with a solution.
C) Norms encourage high performance.
D) Team has enough time to accomplish its goals.
69) Which of the following examples show an aspect of a productive team? Check all that apply.
A) Hamish accepts his role on the team, even though he doubts he has enough experience to do it
well.
B) Robina appreciates that the team’s decision-making strategies were outlined in advance.
C) Pavel realizes his team is so large that many roles are repeated.
D) Ragna knows her team members all expect high performance from each other.
70) The team members at Alcove Productions all agreed that they should produce more comedy
films. Some disagreed on the type of comedies that should be produced but those conflicts were
quickly resolved. The plan to implement this change was discussed generally, but specifics were
not hashed out and some team members were never asked to offer their opinions. Which of the
following traits of a productive team does Alcove Productions exhibit? Check all that apply.
A) Members were clear about and agreed with team goals.
B) All team members were encouraged to participate.
C) Members spent time planning how they will solve problems and make decisions.
D) Disagreements occurred but were resolved quickly.
71) Expectations that groups develop concerning which behaviors are considered acceptable in the
group (e.g. interaction styles or ways of addressing conflict) are called
A) norms.
B) roles.
C) systems.
D) interdependency.
72) Which of the following is NOT true about group norms?
A) Group norms are constructive, not destructive.
B) Group norms govern both task management and social interaction.
C) Group norms may be challenging to develop when members come from a variety of cultural
backgrounds.
D) Group norms are often shaped by the overall culture of the organization the group represents.
73) From the following options, choose the best example of a destructive group norm.
A) No side conversations during meetings.
B) Be willing to admit your mistakes.
C) Honor your commitments.
D) It’s OK to ignore others’ ideas.
74) An example of a constructive group norm is
A) when coworkers are away from their desks, pitch in to help handle their business.
B) be willing to talk behind others’ backs.
C) do not waste time celebrating successes.
D) if you have to work overtime when major deadlines approach, relieve stress by complaining.
75) Ideally, a group should create constructive norms
A) early in its existence.
B) after its first conflict arises.
C) after its members have become well acquainted.
D) in a meeting convened specifically for the purpose of establishing norms.
76) Which of the following is a constructive norm for a team?
A) The team agreed not to require members to work overtime.
B) The team set ground rules not to interrupt a member who is sharing an idea.
C) The team allows members to come five minutes late, but not more.
D) The team decided not to celebrate a minor success, because it might prove distracting.
77) Even though Leah promised to call an important client before the next team meeting, she failed
to do so. Which of the following responses is most likely?
A) Team members forget that Leah promised to call the client.
B) Team members tease Leah about enjoying the nice summer weather instead of doing what she
promised.
C) Team members praise Leah for admitting she forgot to call the client.
D) Team members feel sorry for Leah and bond even closer to her.
78) Which of the following is NOT true about cohesive teams?
A) Members of cohesive teams want to remain with that team.
B) Workers who belong to cohesive teams are likely to have higher rates of job satisfaction.
C) Cohesive teams often make poor decisions.
D) Cohesiveness is like a magnetic force that attracts members to one another.