82) If I asked someone, “Which do you prefer, working alone or working with others?” during an
interview, which type of question would I be using?
A) factual
B) opinion
C) hypothetical
D) indirect
83) Mr. Madaren asks, “How many years did you work for your previous employer?” Which type
of question is Mr. Madaren using?
A) critical incident
B) indirect
C) hypothetical
D) factual
84) Which of the following is an example of a critical incident question?
A) “Tell me about a time when you put in extra effort to finish a project on time.”
B) “If the CEO was here right now and asked you how to improve the company, what would you
say?”
C) “Would you be willing to travel to South Africa two or three times a year?”
D) “How would you handle an employee who is habitually 5 or 10 minutes late for his shift?”
85) Which of the following is an example of a leading question?
A) “Did you notice any errors in the spreadsheet?”
B) “Are you coming to the company picnic?”
C) “You can work late next week, right?”
D) “When do you expect to finish the plans?”
86) Leah is going to conduct an information-gathering interview in a few days with Dennis, a
colleague of hers at a publishing house. Dennis told Leah he is free all day and that she can pick the
time for the meeting, which is good because Leah expects the meeting may last several hours. Leah
is not sure what hours Dennis normally works. Which of the following options would be the best
time for Leah to start the meeting?
A) 7:00 am
B) 11:00 am
C) 1:00 pm
D) 4:00 pm
87) Which of the following factors is most likely to increase the ability of interview participants to
think creatively?
A) sitting at a desk in the supervisor’s office
B) scheduling the interview just after an important meeting
C) sitting 40 inches apart
D) meeting away from the normal habitat of either participant
88) Which of the following is NOT an effective strategy for participating in a job fair?
A) Do research ahead of time about employers that interest you.
B) While standing in line, ask other candidates what they’ve learned at the fair.
C) Ask each company’s representative to describe what their company does.
D) Follow up after the fair by calling or emailing potential employers to thank them and to confirm
your interest.
89) Which of the following is NOT one of the stages of an interview?
A) opening
B) body
C) persuasion
D) closing
90) Which of the following is NOT something to be accomplished during the opening of the
interview?
A) Build rapport.
B) Motivate the interviewee to cooperate.
C) Provide a sense of direction for the interview.
D) Probe for important information.
91) In the orientation segment of a typical interview, the interviewer should NOT
A) mention the approximate length of the interview.
B) conceal the true purpose of the interview.
C) give an overview of what information is needed and how it will be used.
D) state the reason for the interview.
92) Which basic functions should be included in the opening phase of an interview?
A) rapport, orientation, and motivation
B) rapport, discussion, and follow-up
C) motivation, orientation, and probes
D) introduction, body, and conclusion
93) During the opening phase of an interview, the interviewer should accomplish all of the
following EXCEPT
A) greet the interviewee.
B) explain the reason for the interview.
C) clarify ground rules.
D) ask a critical incident question.
94) “Our purpose for this interview is to find out what features you’d like in the new office design
so we can try to make everyone as comfortable as possible.” In which part of the interview does
this statement belong?
A) rapport
B) orientation
C) disclosure
D) norming
95) Lyle is conducting an employment interview with Suhas for an opening at Lyle’s paper
manufacturing company. As the interview begins, Lyle asks Suhas, “Did you hear that they have
finally finished repair work on the freeway?” It is most likely that Lyle asked this question to
A) inform Suhas that the commute to work is improving.
B) introduce Suhas to his interests.
C) strengthen his control over the interview.
D) build rapport with Suhas.
96) Stating the purpose and length of the interview is part of the ________ step of the interview.
A) body
B) orientation
C) rapport
D) procedural
97) Motivating the interviewee to participate should occur during the ________ stage of the
interview.
A) opening
B) body
C) review
D) follow-up
98) In most cases, the interviewer should NOT
A) control the direction of the conversation.
B) let the interviewee continue to talk about one question for a long time, if this encroaches on
other significant question areas.
C) allot preplanned blocks of time to each agenda item.
D) use probes.
99) Which of the following is NOT a primary responsibility of the interviewer during the interview
process?
A) Control and focus the conversation.
B) Listen actively.
C) Give clear and detailed answers.
D) Use secondary questions to probe for important information.
100) Reasons for using probes include all of the following EXCEPT
A) seeking elaboration.
B) requesting clarification.
C) encouraging the interviewee to say more.
D) demonstrating authority.
101) Dimitri is interviewing Pauline about a policy change that she has asked him to implement at
the factory where they work. During the interview, they have this exchange:
Dimitri: I understand that management wants anyone appointed to be a line supervisor to complete
this training course first, but what about existing line supervisors? Are they required to take the
course?
Pauline: If a line supervisor is already familiar with our best practices, then they do not need to
take the course.
Dimitri: It sounds like you are saying that the training is optional for experienced line supervisors.
Is that right?
What probing technique did Dimitri use at the conclusion of the exchange?
A) seeking elaboration
B) requesting clarification
C) repeating a question
D) paraphrasing
102) When an interviewer responds to an interviewee’s comment with silence, this might mean any
of the following EXCEPT
A) “Tell me more.”
B) “I’m interested in your answer.”
C) “I’m not satisfied with the depth of your answer.”
D) “I’m ready to move on to the next topic.”
103) Josh was being interviewed for a new position at an advertising firm. The interviewer asked
questions for 45 minutes. She then explained to Josh that the top three interviewees would be
called back for a second interview. The interviewee’s explanation of future actions represents the
________ phase of an interview.
A) probing
B) orientation
C) motivation
D) closing
104) The functions of an effective interview closing are to
A) control and focus the conversation.
B) use primary questions, secondary questions, and paraphrasing.
C) review the outcome of the interview, establish future actions, and conclude with pleasantries.
D) listen actively, summarize answers, and probe for more information.
105) Which of the following is NOT a recommended ethical behavior during interviews?
A) Because an employment interview may become part of an ongoing workplace relationship,
failing to act ethically during the interview could disadvantage you in the long term.
B) Behaving ethically will serve you well in future interactions.
C) Behaving unethically in interviews could leave you with a poor reputation.
D) It is permissible to ignore a few ethical guidelines if it makes the difference between getting a
job or not.
106) Which of the following is NOT a rule for ethical behavior for interviewers?
A) Do not disclose confidential information (except to those who must know in order to make the
hiring decision) without first obtaining the interviewee’s permission.
B) Use questions that are designed to help the interviewee feel comfortable and do well in the
interview.
C) Do not ask an interviewee to discuss mistakes he has made on the job.
D) Do not attempt to make a job offer unless you are certain that the company will back that offer.
107) Which of the following is NOT a guideline for ethical behavior for interviewers?
A) If you learn about an interviewee’s personal problems during an interview, you should disclose
this information as soon as possible to your boss.
B) Avoid making commitments that you are not sure you will be able to honor.
C) Let the interviewee know ahead of time if you plan to record the session.
D) Disclose to the interviewee how the information gathered from the interview will be used.
108) Which of the following is NOT a guideline mentioned in your text for ethical behavior during
the interview process?
A) The interviewer should make only those promises she is able to keep.
B) The interviewee should practice by doing as many interviews as possible, even if she isn’t
interested in the job.
C) The interviewer should treat the interviewee with respect.
D) The interviewee should not exaggerate her credentials.
109) Jie is conducting a series of consumer interviews to learn about people’s shopping habits.
During the interviews, he says the following to the interviewees:
“In recent years, it has become common for many people to go to a store and look at items there in
person to make sure that they like them. Then they order the items online from a different retailer.
It bothers me how this makes things difficult for the physical stores, which have to pay the costs of
stocking and displaying the items and having a knowledgeable sales staff to explain them. Do you
agree with me?”
What ethical obligation of an interview has Jie violated in this example?
A) allowing interviewees to make free responses
B) keeping confidences
C) wasting the time of interviewees
D) misrepresenting his position
110) An interview that seeks to answer the question “What happened?” is referred to as an
investigative interview.
111) Moustafa is conducting an interview that gathers information from a large number of people
to assess market needs. This type of interview is called a “diagnostic interview.”
112) The most effective interviews are those that happen spontaneously, with little or no planning.
113) In most interviews, the interviewer is expected to control the flow of the conversation.