41) The “PAR” approach refers to
A) “prepare,” “answer,” and “review.”
B) “personality,” “appearance,” and “references.”
C) a method of backing up your interview answers with evidence.
D) an honesty test that is frequently administered to potential job candidates.
42) Which of the following is bad advice for an interviewee involved in an employment interview?
A) Before the interview, write out some potential interview questions and rehearse your answers
out loud.
B) Give answers that last more than five minutes each, so you can impress the interviewer with
your knowledge.
C) Avoid asking questions about salary, benefits, or vacation time.
D) After the interview, send a thank-you letter to your interviewer, whether or not you expect to
get the job offer.
22
43) Brent is being interviewed for a position as a medical technician at UXM Technologies. Near
the end of the interview, the interviewer asks, “Do you have any questions for me?” Which of the
following questions would be a good choice for Brent to ask?
A) “How much vacation time will I get during the first year?”
B) “Will you pay for my uniforms or do I need to pay for them myself?”
C) “I’ve read that UXM focuses on teamwork. What qualities have you found to be most helpful
for an ideal team player?”
D) “Do you mind if I arrive late on snowy days?”
44) A “BFOQ” is
A) a polite form letter sent to job candidates to let them know they were not selected for the job.
B) a type of résumé that is scanned by computers.
C) a type of performance appraisal that focuses on behavior, fundamentals, occupational
requirements, and quotas.
D) a type of question that is legally permissible in a job interview because it focuses on job-related
factors.
45) Which of the following is normally a lawful question to ask DURING an employment
interview (not as verification submitted after employment)?
A) “Which years did you serve in Vietnam, and what type of discharge did you get?”
B) “If the company pays for additional schooling, what courses would you like to take?”
C) “How did your parents come to this country?”
D) “What is your date of birth?”
46) Which of the following questions would not normally be considered a bona fide occupational
question?
A) “Have you ever been convicted of a felony?”
B) “What is your address?”
C) “How did you learn to speak Russian?”
D) “Did you learn any computer skills while in the U.S. Navy?”
47) Surveys of interviewers and small business owners showed that when these groups were
presented with a list of illegal job interview questions, ________ mistakenly thought some of the
questions were legal to ask.
A) hardly any of them
B) about half of them
C) only the least experienced
D) a large majority
48) In the middle of an employment interview, Isla is asked, “Do you attend a church or synagogue
regularly?” Isla knows that it is unlawful for an employer to ask her questions about her religion.
She responds by saying, “Is there a reason why my religious attendance is relevant to this
position?” Her response is an example of
A) answering without objection.
B) seeking explanation.
C) redirection.
D) refusal.
49) Which of the four methods of answering an unlawful job interview question is most useful in
situations where you greatly desire the job that you are interviewing for?
A) seeking an explanation
B) answering without objection
C) redirecting
D) refusing to answer
50) When a superior meets with a subordinate to discuss the quality of the subordinate’s
performance, this is known as a(n) ________ interview.
A) performance appraisal
B) career research
C) information-gathering
D) employment
51) One of the functions of a performance appraisal interview is to
A) make contacts who can help the interviewer find employment opportunities in the future.
B) help the interviewer to improve his or her work-related skills.
C) inspire the interviewee to feel good about himself or herself and the place where he or she
works.
D) determine if the interviewee would be a good addition to the company where the interviewer
works.
52) The first step in the body of a performance appraisal interview is
A) previewing the interview’s probable length.
B) letting the employee know where he or she stands.
C) discussing the employee’s successes, problems, and needs.
D) identifying the criteria the employee is being evaluated against.
53) When conducting a performance appraisal interview, you should ask an employee to work on
changing
A) no more than five areas at a time.
B) as many areas as need improvement.
C) only one area at a time.
D) no more than three areas at a time.
54) Nuri works in customer service at a call center. At his performance appraisal, Nuri’s manager,
Kevin, offers this feedback on Nuri’s performance over the past year:
“You did a good job overall. Almost 95 percent of your claims were processed within one week,
which is on target, and we’ve had no customer complaints. Well done there. You do sometimes
spend more time on the phone with customers than is strictly necessary. I know it can be hard to
gracefully end conversations with some people, but this is an area that we can work on together. I
am a bit concerned about how you spend your break periods. It almost seems like you are addicted
to those mobile games. It would be healthier for you to go outside and get some fresh air
sometimes.”
In what way did Kevin fail to follow the guidelines for constructive feedback?
A) The improvement goals he set are unrealistic.
B) The feedback is unbalanced.
C) He did not protect Nuri’s dignity.
D) He offered feedback that was not relevant to the job.
55) When setting goals during a performance appraisal, the manager should
A) aim to change 50 percent of a worker’s behavior as that usually solves 75 percent of the
problems.
B) describe the goals as specifically as possible so everyone agrees what they mean.
C) focus on continuous improvement rather than setting deadlines.
D) make the goals very hard to achieve as that inspires people to give their best effort.
56) After a performance evaluation, it is common for the manager to ________ to facilitate future
evaluations.
A) ask the employee’s opinion on the manager’s interview skills
B) provide the employee with feedback
C) summarize the interview in writing
D) set new goals
57) Which of the following steps should come first in planning the interview?
A) Think up possible questions to ask.
B) Identify and assess the interviewee.
C) Prepare a list of topics.
D) Define your goal.
58) Which of the following would be the clearest specific goal for an interview?
A) Talk to my instructor about my grade.
B) Complain to my instructor.
C) Make a good impression on my instructor.
D) Find out from my instructor what I can do to improve my grade on the next assignment.
59) Which of the following goals for an information-gathering interview is the most specific?
A) Would I like a career as a photographer?
B) Should I become a photographer?
C) How could I best prepare myself for a photography career?
D) What can I learn about photography?
60) Holly is a software engineer who is interested in the self-driving car industry. She wants to
know more about the skills she would need to develop to work on this technology and what the
day-to-day work in the industry is like. She is considering contacting Imperial Motors, a company
that is developing self-driving cars, and conducting a career research interview with someone
there. Which of the following people would be the best interviewee for Holly?
A) a human resources manager
B) an engineer working on self-driving cars
C) a public relations representative
D) the vice president of the research and development division
61) Ohan is a reporter doing research for a story on the local high school’s new sports stadium.
Ohan wants to determine how much the new facility cost and what new amenities the expenditures
have brought for athletes and spectators. In Ohan’s opinion, the school’s athletic director is most
likely to know the answers to these questions, so Ohan has secured an interview with her. Ohan
wants to keep the interview loose and friendly, so he invites the athletic director to meet him at a
local coffee shop. As he sits down to interview the director, Ohan realizes that he forgot an
important step in preparing to conduct an interview. Which of the following steps did Ohan forget?
A) arranging the setting
B) identifying the other party
C) defining his goal
D) preparing a list of topics
62) A disadvantage of a structured interview is that
A) the possible answers are limited.
B) there is an opportunity to follow up with secondary questions on topics that turn out to be
interesting to the interviewee.
C) it’s easy to get sidetracked and go off on tangents.
D) it takes more training to conduct structured interviews than any other form of interview.
63) A standardized list of questions with precise wording would be found in which kind of
interview?
A) structured
B) unstructured
C) moderately structured
D) loosely structured
64) Structured interviews
A) allow for an unlimited range of questions and answers.
B) should be used only by skilled interviewers.
C) obtain answers to standardized responses from a large number of people.
D) use open-ended questions to provide in-depth examination of the interviewee.
65) Which of the following is the primary advantage of the unstructured interview approach?
A) It requires less skill by the interviewer than the other types of interviews.
B) The results are easy to quantify and tabulate.
C) It allows for much flexibility in exploring the interviewee’s responses.
D) It is easy for the interviewer to control the flow of the interview.
66) If a supervisor decides to drop by and informally talk to her subordinates to find out how
satisfied they are with their jobs, which of the following types of interview approaches is she most
likely using?
A) structured
B) performance
C) unstructured
D) appraisal
67) After years of experience, Raylene has come to believe that the most effective way to
determine a person’s true personality during a job interview is to allow the conversation to go in
any direction the interview may lead. Which type of interview structure does Raylene prefer?
A) structured
B) diagnostic
C) unstructured
D) moderately structured
68) Rob was selected by his supervisor to conduct interviews with prospective college graduates
for their law firm. This is the first time Rob has ever been on the other side of the table in the
interview process. He decided to prepare well in order to make a good impression on the partners
of the firm. First, he developed a list of topics he felt needed to be covered. He then developed a
number of open-ended questions with follow-up probes related to each of his major topics. Which
type of interview approach is Rob using?
A) legalist
B) moderately structured
C) structured
D) unstructured
69) Which of the following types of interviews is most appropriate if you want to give direction to
the interview, yet still allow for open-ended discussion of your chosen topics?
A) participative
B) spontaneous
C) moderately structured
D) unstructured
70) When an interviewer introduces a new topic area, she is using a
A) critical-incident question.
B) primary question.
C) secondary question.
D) leading question.
71) Tucker was interviewing for a sales position with a local pharmaceutical company. During the
interview, he was asked a significant number of demanding questions that warranted complex,
detailed responses. According to the text, which type of questions was the interviewer asking?
A) open
B) imaginary
C) direct
D) closed
72) Which type of question is the following?: “What is your opinion about our new benefits
package?”
A) indirect
B) closed
C) factual
D) open
73) Which of the following types of questions restricts the interviewee’s response most?
A) open
B) hypothetical
C) closed
D) opinion
74) As an interviewer, if you wanted to be able to maintain as much control as possible over the
conversation, which of the following types of questions would you use?
A) secondary
B) indirect
C) open
D) closed
75) All of the following are closed questions EXCEPT
A) “What is your GPA?”
B) “What are your career plans?”
C) “When do you expect to graduate?”
D) “Would you prefer to use a highly structured, moderately structured, or unstructured interview
format?”
76) In which of the situations below would you choose an open question?
A) You want to evaluate the interviewee’s communication skills.
B) You have limited time.
C) You need to compare the results of many interviews in a standardized format.
D) You do not think the respondent will provide a direct answer.
77) As manager of the human resource center for a local newspaper for the past 10 years, Darcy
has found that the best way to get accurate information from prospective employees is to ask them
questions that require them to expand on topics and explain their personal opinions. Which type of
questions does Darcy like to use?
A) closed
B) leading
C) open
D) factual
78) Which of the following is NOT one of the suggested reasons for an interviewer to use an open
question in an interview?
A) to discover the interviewee‘s feelings or values
B) to relax the interviewee
C) to maintain control over the conversation
D) to evaluate the interviewee’s communication skills
79) Shane knew that he was not supposed to ask interviewees whether they had children. However,
he found that if he asked them what they spent most of their time on outside of work, it became
obvious from their answers whether they had children. What type of question is Shane using in this
example?
A) illegal
B) secondary
C) hypothetical
D) indirect
80) Which of the following is the most appropriate type of question if you want to acquire
information that you believe might be risky or embarrassing?
A) closed
B) secondary
C) indirect
D) critical incident
81) During an interview for a new marketing position in the company that she works for, Sharon’s
boss asked her a number of questions such as, “If you were in the following situation, what would
your reaction be?” Which of the following types of question is her boss asking?
A) factual
B) hypothetical
C) leading
D) indirect