44) Most bullies
A) move on to hassle new targets, after their initial target quits or is fired.
B) stop bullying once they know their victim feels frustrated.
C) are silenced by the boss before they can do much harm.
D) don’t succeed in making others look bad.
45) If you are the victim of a bully, one response that is never advisable is to
A) avoid the bully.
B) consider whether you might have unintentionally acted in a way that aggravates the bullying.
C) rationalize that you deserve the abuse.
D) confide in a trusted and influential co-worker.
46) Which of the following are examples of peer-influence exit tactics?
A) criticizing a coworker’s performance
B) providing messages about job openings
C) speaking unfavorably about other careers and options
D) telling a coworker that his skills could be better used elsewhere
47) Various forms of sexual harassment can exist in any work setting. If Tony expected sexual
favors from Judith in return for a promotion to assistant coordinator of the sales division, which
type of sexual harassment would be involved?
A) sexual initiation
B) quid pro quo
C) work-environment hostility
D) sexual suggestion
48) Which of the following is an example of quid pro quo sexual harassment?
A) Leslie overhears Stan make sexual comments about her to his friends.
B) Leslie receives a note from Stan with sexually explicit drawing on it.
C) Stan calls Leslie a “babe” and asks her over to his apartment tonight.
D) Stan tells Leslie that he’s thinking of hiring her but wants her to come to his place to discuss the
matter.
49) Sexual harassment
A) may be initiated by men or women.
B) is unpleasant but not actually illegal.
C) was never noticed by women in the workplace before 1964.
D) involves only overt sexual behavior.
50) The text outlines a number of channels for dealing with sexual harassment. Which of the
following is NOT mentioned as an option?
A) Keep a detailed record of the harassment incidents.
B) Write a personal letter to the harasser, asking them to stop.
C) Ask a trusted friend to intervene.
D) Start telling your coworkers some nasty gossip about the offender.
51) Which of the following are common results of handling conflict skillfully in the workplace?
A) reduction of productivity
B) reduction of burnout
C) venting frustrations
D) resolving problems
52) Which of the following statements best describes job-related conflicts?
A) Conflicts should be avoided as much as possible at work.
B) Conflicts occur most frequently among less-intelligent employees.
C) Conflicts occur more frequently between managers and subordinates than between employees
of equal authority.
D) Whether a conflict diminishes or improves organizational effectiveness depends on how the
conflict is handled.
53) Reinhardt wants to keep the thermostat set at 65 degrees in the winter, while his roommate
Peter wants to keep it set at 74. This conflict is primarily about
A) the topic at hand.
B) the process.
C) relational issues.
D) ego/identity issues.
54) Ashraf accidentally drops Ceil’s favorite glass vase, which crashes into fragments on the
kitchen floor. Ceil screams, “You clod!” Ashraf retorts, “I didn’t drop it on purpose, you witch!”
This conflict is focusing on
A) the topic at hand.
B) the process.
C) ego/identity issues.
D) reparation.
55) You are a member of a small group in your communication class, formed for the purpose of
completing a decision-making project. Robert insists that your meetings should be conducted
according to Parliamentary Procedures, but Serena wants to use a consensus approach. Your group
is experiencing conflict about
A) the topic of the project.
B) the process.
C) relational issues.
D) legal issues.
56) Your team leader puts a suggestion box in the break room. At team meetings, he lists all the
reasons why the suggestions can’t be used, adding that he should be the one to make the decisions,
anyway. The team members complain that he should share the decision-making. What kind of
conflict does this illustrate?
A) relational issue
B) constructive conflict
C) compromise
D) collaboration
57) In which of the following scenarios should a collaborating approach be used for conflict
management?
A) In the negotiations with Mandrell Group, Jemma realizes the concerns of this company are just
as important as the concerns of her own company.
B) Sari knows her company might eventually win the negotiations with Sparkle Enterprises but the
long-term costs would be prohibitive.
C) Maja decides not to take a hard-line approach to negotiations because she wants to build up
social credits with her competitor.
D) Jerry can’t take the time for long-term negotiations with Granite Construction because of a
deadline imposed by the government.
58) Which of the following is often the best way to handle a conflict about a genuinely trivial
issue?
A) accommodating
B) avoiding
C) competing
D) collaborating
59) Which of the following are accurate statements about a compromising approach to conflict
management?
A) One party wins; one party loses.
B) It helps to improve the relationship between both parties.
C) Each party sacrifices something.
D) It is more assertive than accommodating.
60) In which of the following scenarios should Stephan take an avoidance approach to conflict?
A) Stephan knows he must make Max change his business tactics to avoid a disaster for their
company.
B) For Stephan, having a harmonious relationship with Max is more important than winning.
C) Stephan knows that Max is so angry about the mix up that he needs time to calm down.
D) For Stephan, having Max agree to all of his goals is not that important.
61) When a conflict arises in Rosie’s work group, she simply gives in to the people arguing to
promote harmony. Which of the following approaches to conflict is she using?
A) avoiding
B) accommodating
C) competing
D) compromising
62) The accommodating approach to conflict management should be done for which of the
following examples?
A) Karen knows that her company and Gena Electronics could easily build a consensus in their
upcoming deal.
B) Because of a shift in the marketplace, Nsedu realizes she is wrong about starting a new line of
cosmetics.
C) Agata feels that starting a new production process is such a complex issue that she needs to get
a short-term solution.
D) Because George is such a fierce competitor, Vihaan knows he must take an aggressive
approach to negotiations with his company.
63) Many people believe that ________ is the best approach to conflict because, in the short-term,
you might get the results you want. However, this approach to conflict often results in a number of
long-term costs.
A) avoiding
B) accommodating
C) competing
D) compromising
64) In which of the following scenarios should Juanita take a competing approach to conflict?
A) Juanita knows she must make her company adopt a new production process to avoid severe
pollution.
B) Juanita knows that by establishing a long-term relationship with Acme Products her company
will benefit.
C) Juanita knows that her company faces a complex international issue which might require a
temporary solution.
D) Juanita knows her company has no chance of winning against the more powerful Stelz
Chemicals.
65) Which approach to conflict are you using if you sacrifice your own personal wishes for the
sake of the group?
A) avoiding
B) accommodating
C) collaborating
D) compromising
66) You are babysitting your 3-year-old niece. As you approach a busy street, you reach out to
hold her hand, and tell her to stop, look, and listen before crossing. She breaks away from you and
starts to run into the street. Which conflict management style would you recommend for
responding to this situation?
A) avoiding
B) accommodating
C) competing
D) compromising
67) Brandon is concerned that his group members are not getting along as well as they should. He
believes that effective group communication should be completely free of any conflict.
Consequently, every time conflict arises, he attempts to maintain the group’s harmony by yielding
to others. Which of the following approaches to conflict is Brandon most likely using?
A) avoiding
B) accommodating
C) compromising
D) collaborating
68) Which of the following approaches is based on the assumption that in resolving conflict, it is
possible to meet the needs of all parties?
A) avoiding
B) accommodating
C) collaborating
D) compromising
69) A statement such as “I don’t care what you think is going to work best, we are either going to go
with my proposal or forget about the whole thing” is an example of which of the following
approaches to conflict?
A) avoiding
B) accommodating
C) compromising
D) competing
70) In her spare time, Sharon is the chair for a local nonprofit organization. The project committee
is attempting to determine what the organization’s next large charity drive will be. Sharon felt that
she had a great idea, but it was quickly rejected by the other committee members. So, as chair, she
simply selected her idea and forced it on the other members. According to the text, which of the
following approaches to conflict did she employ?
A) avoiding
B) accommodating
C) competing
D) compromising
71) If each party gives a little ground to gain a solution that everyone can agree to, which approach
to conflict have they selected?
A) accommodating
B) competing
C) collaborating
D) compromising
72) One good reason to take an avoidant approach to conflict is
A) to achieve a temporary solution on a complex issue.
B) to let others cool down temporarily before tackling the issue.
C) to promote working for harmony and stability.
D) to reach a fair solution in a short amount of time.
73) One good reason to take an accommodating approach to conflict is
A) when an issue is more important to others than it is to you.
B) when you want quick, decisive action on an issue.
C) when you want to build a long-term working relationship.
D) when a quick solution needs to be made in a short time.
74) One good reason to take a competing approach to conflict is
A) when the other party is more powerful, so you know you are going to lose.
B) when your goals are trivial.
C) when both parties want to build a long-term working relationship.
D) when you need to enforce an action that is unpopular but ethical and necessary.
75) One good reason to take a collaborative approach to conflict is
A) an emergency demands quick, decisive action.
B) your goals are trivial.
C) both parties have important concerns and the long-term working relationship between the
parties is important.
D) you need to enforce an unpopular, but ethical and necessary action.
76) One good reason to take a compromising approach to conflict is
A) the other party is more powerful, so you know you are going to lose.
B) the issue is more important to the other party than it is to you.
C) harmony is your key goal.
D) your attempt at collaboration was unsuccessful.
77) The process in which two or more parties discuss specific proposals to obtain a mutually
acceptable agreement is known as
A) conflict manipulation.
B) negotiation.
C) compromising.
D) conflict agreement.
78) Kristel has two free movie passes. She and Misha are involved in a heated negotiation over
which movie they will go to see. Kristel gets angry and tears up the passes to teach Misha a lesson.
Which of the following orientations toward conflict has Kristel adopted?
A) win-lose
B) lose-lose
C) compromise
D) win-win
79) Which is generally the most advantageous negotiation style for all parties involved?
A) win-lose
B) lose-lose
C) compromise
D) win-win
80) When employees who don’t want to attend an all-day workshop take the attitude “You can
make me go, but you can’t make me pay attention,” they have adopted a ________ stance.
A) bargaining
B) lose-lose
C) compromise
D) win-win