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76) You have just been hired as a manager. Unwisely, you want to send the message to anyone
who comes to talk to you that you are in charge. How would you arrange your office?
A) You would sit behind a large desk while the visitor sits in a chair on the other side of the desk
more than four feet away from you.
B) You would arrange some comfortable easy chairs in your office; each of your visitors would sit
in one of the chairs.
C) You would place another chair, at right angles to yours, about three feet away from you.
D) You wouldn't provide a chair for the visitor, so he would remain standing while you were
seated.
77) In polychronic cultures,
A) getting down to business right away is often viewed as rude.
B) honoring deadlines is given higher priority than honoring relationships.
C) speaking beyond the allotted time communicates a lack of regard for your listeners' schedules.
D) it is considered offensive to arrive late for a meeting.
78) Which of the following are good suggestions for improving nonverbal effectiveness? Choose
all that apply.
A) Monitor your personal space and distance.
B) Arrange furniture in your office in a way that conveys accessibility.
C) Guard against talking about your confidence and goodwill in the workplace.
D) Notice whether a culture is polychronic.
79) Immediacy deals with
A) verbal and nonverbal behaviors that indicate warmth and liking.
B) verbal and nonverbal behaviors that indicate power and authority.
C) nonverbal behaviors, but not verbal behaviors, that indicate warmth and liking.
D) verbal behaviors, but not nonverbal behaviors, that indicate power and authority.
80) Which of the following nonverbal behaviors are strongly linked to greater career success?
Choose all that apply.
A) using direct eye contact with your fellow workers
B) leaning forward during a business meeting with a colleague
C) using a warm tone of voice during performance reviews
D) using impassive facial expressions during interviews
81) All of the following are signs of immediacy EXCEPT
A) an animated speaking style.
B) speaking with vocal variety.
C) leaning away from others when you are talking with them.
D) nodding occasionally when having a conversation.
82) When Jolene uses clear, direct, and specific statements to explain to her subordinates how to
complete a task, she is using low-level abstractions.
83) You can increase the clarity of your verbal messages by using high-level abstractions instead
of low-level abstractions.
84) It is never a good idea to use abstract words.
85) Jargon does not serve a useful purpose and should never be used.
86) You can enhance your credibility on the job by learning to use the jargon of your field
competently.
87) Some people deliberately use vague language as a tactic to deceive their competitors.
88) It is advisable to use abstract, vague language instead of blunt remarks if your goal is to
promote harmony among feuding group members.
89) Never use ambiguous language to deliver a difficult message because people want to hear bad
news in a straightforward manner.
90) You should sprinkle your language with biased words to create an impression that you are
powerful.
91) One way to avoid misunderstandings in verbal messages is to use trigger words.
92) Expressing yourself in negative phrases can have a negative impact on your professional
identity.
93) Overuse of filler words such as "you know" or "like" reduces your credibility.
94) The term "genderlect" refers to the fact that there appear to be some characteristic differences
between men's and women's language use.
95) The fact that many women use tentative forms of speech such as apologies and tag questions
proves that women are less adequate than men in the workplace.
96) Nonverbal communication occurs in face-to-face situations, but does not apply to written or
electronic communication.
97) Our nonverbal expressions, such as our paralanguage, often convey our feelings more
powerfully than our words do.
98) The style of clothing people wear does not affect their credibility as long as they appear neat
and clean.
99) In Euro-American culture, avoiding lack of eye contact is typically interpreted as a sign of
dishonesty or lack of interest.
100) You can unintentionally reveal your anger to a colleague through your body movement, even
though you have not said a word.
101) During a job interview, a job candidate can establish rapport and set a powerful tone by
assuming a relaxed, slightly sprawling body position.
102) If you develop your skills of immediacy, you will be boosting your chances of success in your
career.
103) To achieve business success, it is wise to observe the nonverbal conventions of the
environment or situation you are in.
104) Explain the difference between specific and abstract language. Give three examples that
illustrate how and why an abstract term can be made more specific.
105) What is strategic ambiguity? In what circumstances is strategic ambiguity appropriate?
Illustrate with two examples.
106) Define "inflammatory language." Provide two examples of inflammatory statements. What
unwanted outcomes can result when inflammatory language is used? How can a speaker avoid
using inflammatory language? How can a listener avoid overreacting to inflammatory language?
107) Write two examples of powerful speech. For what personal goals is powerful speech
effective? Now write two contrasting examples of less-powerful speech. For what goals is
less-powerful language effective? When might powerful language backfire on its user?
108) Compare and contrast masculine and feminine styles of language. Describe the identifying
characteristics of each style. When people hear masculine language and when they hear feminine
language, what assumptions do they often make about the speaker?
109) Describe the advantages to an organization of having employees who are fluent in using both
rapport talk and report talk. Use specific examples to show when and how each style benefits the
organization.
110) Edward T. Hall describes the day in the 1930s when, as a supervisor of a Dine (Navajo) work
crew, he learned how to learn about cultural appropriateness. Read the passage below. Identify
three characteristics of nonverbal communication that this passage illustrates. Explain.
"My tutorial with Sam Yazzie began the first time the two of us climbed into our truck. After I
slammed my ill-fitting door, he turned around, looked at his door, and pulled it quietly shut. After
I had slammed my door a couple of more times and he had pulled his shut quietly, I began to get
the point." [from Edward T. Hall, West of the Thirties, p. 80]
111) Choose four different categories of nonverbal behavior. Describe how you could apply what
you've learned about each category to communicate to a new employer that you are reliable,
competent, and responsible. Use specific examples of what you would do within each of the four
categories to demonstrate these traits.
112) At a job interview, you want to show involvement and interest. Explain at least six specific
nonverbal behaviors that would help you achieve your goal. For each, identify what type of
nonverbal communication that specific behavior represents.
113) What is nonverbal immediacy? Identify a job you are interested in pursuing. How could
nonverbal immediacy help you in this job? Explain five specific ways you could demonstrate
nonverbal immediacy in this job.
