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48) Carlos notices some mistakes in a report and tells his manager about it by using a feminine
conversational style. Considering this, which of the following would Carlos most likely say?
A) This report definitely has some statistical mistakes.
B) I'm not sure about some of the statistics in this report.
C) I'm stunned by the number of statistical mistakes in this report.
D) This report is supported by faulty statistics.
49) A masculine style often uses ________ to maintain authority in a conversation.
A) apologies
B) tag questions
C) topic control
D) emotions
50) One characteristic of a masculine style of communication is
A) instrumentality.
B) apology.
C) building rapport.
D) tentativeness.
51) To manage potential problems when feminine and masculine styles of language clash in the
workplace, all of the following are recommended EXCEPT
A) learning to switch between feminine and masculine styles.
B) using a mixed-gender strategy.
C) selecting your favorite style and sticking with it.
D) being aware of the characteristics of both styles.
52) Which of the following is rated the highest by both male and female listeners?
A) a feminine language style
B) a masculine language style
C) a mixed-gender language style
D) a neutral-gender language style
53) Nonverbal messages
A) are better than verbal messages.
B) are a good medium for expressing ideas precisely.
C) indicate a person's feelings and attitudes.
D) are unambiguous.
54) When a person's verbal message contradicts her or his nonverbal message, we usually believe
A) the person's nonverbal message.
B) the person's verbal message.
C) neither the person's verbal or nonverbal message.
D) a portion of each type of message.
55) Which of the following is NOT a characteristic of nonverbal communication?
A) It is ambiguous.
B) It cannot be avoided.
C) It primarily expresses feelings and attitudes.
D) It is virtually the same in all cultures.
56) Which of the following statements about eye contact are true? Choose all that apply.
A) Eye contact holds different meanings in different cultures.
B) The amount of eye contact shows how involved a person is in a situation.
C) Making eye contact invites a person to engage in a conversation.
D) Making eye contact indicates a person is telling the truth.
57) Manuel often wears a grubby T-shirt and worn jeans to work. Manuel has most likely
A) showed too much skin.
B) confused "casual" with "sloppy."
C) dressed too conservatively.
D) dressed for the job he wants.
58) Which of the following most likely shows hostile feelings?
A) Jan at times knits his brow when talking to Tahira.
B) Jan occasionally leans forward when he talks to Tahira.
C) Jan maintains constant eye contact with Tahira as he talks to her.
D) Jan smiles spontaneously at Tahira as he talks to her.
59) Which of these examples most likely indicate friendly behavior? Choose all that apply.
A) Marcelina maintains a fairly upright posture when talking to Ralph.
B) Marcelina at times looks away when talking to Ralph.
C) Marcelina smiles constantly when talking to Ralph.
D) Marcelina gently modulates her voice when talking to Ralph.
60) Which of the following is an accurate statement about "uptalk"?
A) It shows a sense of sympathy for other people's problems.
B) It expresses a confidence and enthusiasm about one's opinions.
C) It conveys a sense of testing a person about their knowledge.
D) It gives the impression of asking questions and not being sure of one's views.
61) "When my boss talks to me in a deadly calm voice with a low pitch, slow tempo, and steady
rhythm, I know she's mad about something!" In this example, the employee identifies the
supervisor's feeling through an understanding of
A) paralanguage.
B) equivocal language.
C) jargon.
D) rapport talk.
62) We can change the meaning of a word with a simple change of pitch or volume. This nonverbal
characteristic is called
A) appearance.
B) paralanguage.
C) personal distance.
D) haptics.
63) Which of the following is NOT true concerning appearance?
A) Attractive people are considered to be more likable.
B) Attractive people are considered to be more persuasive.
C) Attractive men are more likely to receive higher starting salaries than less attractive men.
D) Attractive women generally have less successful careers than unattractive women.
64) When choosing your wardrobe, it's advisable to
A) inquire with Human Resources about the company dress code.
B) choose blouses with a plunging neckline.
C) wear casual clothing.
D) dress the part of a lower-level employee so you won't seem too cocky.
65) Which of the following statements about eye contact is FALSE?
A) In mainstream U.S. culture, a person who avoids eye contact during a conversation is likely to
be perceived as uninterested.
B) In a two-person conversation, the speaker typically looks at the listener 90% of the time.
C) A skilled communicator can reduce the chance they will be interrupted by avoiding eye contact
with others.
D) Lack of eye contact demonstrates respect in some cultures.
66) In conversation, the best guide for eye contact across all cultures is
A) look the other person in the eye all the time.
B) be aware of cultural variations in eye contact.
C) smile whenever you are making eye contact.
D) use more eye contact when you are speaking than when you are listening.
67) Which of the following are true about body movement?
A) When communicating, we usually pay more attention to our hand movements than to our facial
expressions.
B) One way to discourage a social conversation during working hours is to shuffle papers while the
visitor is talking.
C) A tapping foot often accompanies an attitude of impatience.
D) Astute communicators will notice when the person they are interacting with pulls back, and
they will try to remedy the problem.
68) If someone you really do not like comes within four feet of you, which distance zone has he
entered?
A) intimate
B) casual-personal
C) social-consultative
D) public
69) In which of the following scenarios would the people involved mostly keep a personal distance
of 12 feet or more?
A) A politician giving a speech to an audience.
B) A manager talking to an employee.
C) Two friends deciding what restaurant to go to.
D) A mother teaching a child how to play a game.
70) In which of the following scenarios would the people involved most likely keep a personal
distance of around three feet?
A) A manager giving a job interview to a candidate.
B) A woman describing her vacation to a friend.
C) A romantic couple walking in a park.
D) An actor giving a performance to an audience.
71) If you wanted to create a friendly atmosphere as you introduced your company's new
marketing plan to two of your best clients, which of the following distance zones would be most
appropriate?
A) intimate
B) casual-personal
C) social-consultative
D) public
72) You can demonstrate proper cubicle etiquette by
A) asking permission before you enter other employees' workspaces.
B) borrowing items from co-workers' desks.
C) eating your lunch in your cubicle.
D) making personal phone calls when you are in your cubicle.
73) All of the following are politeness rules for those who share cubicles EXCEPT
A) not coming to work when you are ill.
B) setting your phone ringer and screen saver sounds on mute or low.
C) resisting the temptation to look at what is showing on co-workers' computer screens.
D) shouting out an answer if you overhear a fellow cube dweller ask a question.
74) Which of the following is NOT true about the physical environment at work?
A) The person with higher status controls the "approach" rules between two people.
B) An employee's status may be measured by whether his or her office is next to the boss's or is in
a dark alcove.
C) If you want to diminish your chances of being viewed as a leader, you should sit along the sides
of a table, not at the head of the table.
D) The distance that separates people in an organization has little effect on who talks to whom.
75) The distance that separates coworkers is referred to as
A) work environment.
B) seating arrangement.
C) proximity.
D) temperate zone.
