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43) Which of the following is a paraphrasing response?
A) "Can you give me more details?"
B) "I don't understand. Would you go over that again?"
C) "So you're saying . . ." (repeat speaker's words verbatim - exactly as the speaker said them)
D) "In other words . . ." (restate your understanding of the speaker's message using different words
than the speaker's)
44) Which of the following is NOT an aspect of an effective paraphrase?
A) After you paraphrase, invite the speaker to tell you whether you have understood them
accurately.
B) After you paraphrase, invite the speaker to correct anything you have misunderstood.
C) As a listener, spend most of your time mentally following the speaker's ideas.
D) As a listener, you should spend as much time paraphrasing and questioning as you do listening.
45) A questioning response differs from a paraphrasing response because a questioning response
A) seeks additional information.
B) clarifies what the speaker said.
C) includes hidden advice.
D) is insincere.
46) If you paraphrased another person's information to verify that you have accurately noted the
facts, which type of paraphrasing technique would you be using?
A) intent
B) content
C) structural
D) feeling
47) In Darlene's performance review, her supervisor pointed out that she frequently misunderstood
the tasks and deadlines that had been assigned to her. The supervisor suggested that Darlene
should restate, after each team meeting, what she understands her assignment to be. This strategy
of rephrasing will give the supervisor a chance to correct any misconceptions. Which type of
paraphrasing will Darlene be using?
A) normal
B) feeling
C) content
D) revision
48) Professor O'Malley tells his students that they are to submit a draft of their term paper during
the fourth week of the semester. Gloria responds, "So, as I understand it, your main reason for
collecting our drafts is so that you can see whether we have found enough valid references." Which
type of paraphrasing is Gloria using?
A) parroting
B) feeling
C) confusion
D) intent
49) Imagine that you are an advertising agency executive meeting with a client to discuss a new
campaign. The client says "We were thinking of a series of fast-paced, colorful videos with people
dancing, or something like that." Choose the option below that paraphrases the intent of the client's
message.
A) "I agree that fast-paced, colorful videos are a good choice."
B) "It seems like you have a strong sense of how you want this campaign to look."
C) "It sounds like what is important to you is that the campaign be bold and exciting."
D) "In other words, you feel like the existing campaign is too boring."
50) After listening to his girlfriend's complaints about her co-worker, Jeremy says, "It sounds like
you're really upset." Jeremy is paraphrasing his girlfriend's
A) goals.
B) feelings.
C) content.
D) intent.
51) Which of the following is NOT a recommended technique for effective listening?
A) Avoid asking questions for clarification.
B) Turn off your cell phone ringer while you are interacting with others face-to-face.
C) Take notes to help you remember key points.
D) Attend to the sender's nonverbal cues.
52) When you want insight into someone's attitude, pay special attention to his or her
A) questions.
B) channel of communication.
C) word choices.
D) nonverbal cues.
53) James and his classmates complain that their instructor does not give clear instructions for their
assignments. All of the following strategies could help these students EXCEPT
A) favoring verbal cues over nonverbal cues.
B) paraphrasing the instruction assignments.
C) asking clarification questions.
D) taking notes.
54) Which of the following is NOT usually part of a telephone log?
A) the date and time the call was placed
B) unsuccessful attempts to contact the person
C) key points you and the other speaker made
D) context on what else was happening at work when you made the call
55) An effective evaluative listener will ask all of the following questions EXCEPT
A) "Do these ideas reinforce my current beliefs?"
B) "Do the examples represent the whole situation?"
C) "Are there any important exceptions that the speaker hasn't pointed out?"
D) "Is the evidence true?"
56) To evaluate the quality of a message, you need to analyze it on the basis of
A) objectivity and usefulness.
B) evidence and emotion.
C) sincerity and credibility.
D) consistency and persuasiveness.
57) Which of the following questions can help you to analyze the validity of a speaker's evidence?
A) What is the motive behind the speaker's message?
B) If the speaker is right, what are the implications?
C) Are there any exceptions to the speaker's point?
D) How important is this issue to me?
58) When you are listening to evaluate, which of the following factors should cause you to hesitate
about accepting the speaker's proposal?
A) The speaker uses valid evidence.
B) The speaker has good credentials concerning this topic.
C) The speaker is emotionally involved with the topic he or she is trying to persuade you about.
D) The speaker backs up his or her claims with several well-researched examples.
59) Which of the following will NOT help you be a better evaluative listener?
A) Analyze the speaker's supporting data.
B) Avoid asking questions for clarification.
C) Examine the speaker's emotional appeals.
D) Seek to thoroughly understand the speaker's ideas before you start evaluating them.
60) Gina is the owner of a dry cleaner. Today, she attended a lunch meeting held by the local
chamber of commerce, where a salesman gave a talk about liability insurance. Gina was not very
interested in this topic, but she decided to keep an open mind. As it turned out, the salesman was a
compelling speaker, and Gina was soon paying close attention. After presenting some statistics on
liability insurance, the salesman told some stories about small business owners who were ruined
when customers or employees suffered unfortunate accidents and there was no insurance to pay
the damages. By the end of the meeting, Gina was so anxious that she decided to sign up for
liability insurance right away, without stopping to calculate what its costs and benefits would be.
What listening error did Gina make in this example?
A) failing to listen mindfully to the speaker's message
B) not examining the speaker's emotional appeal
C) withholding judgment about the speaker
D) letting the fear of appearing ignorant affect her behavior
61) Imagine that you are the editor of a news website. You are looking to hire a new reporter. As
part of the job, the new reporter will encounter a lot of people with interesting stories to tell, but
some of those people are likely to be liars. It is important that the new reporter be good at
considering the quality of what people are saying and determining whether they are accurate and
consistent. What type of listening style should you be looking for in your new reporter?
A) critical
B) analytical
C) task-oriented
D) relational
62) Sopheak is a team leader at a software development company. Today he is meeting with
Vanya, the human resources director, to review the laws and company guidelines regarding hiring.
Vanya has a lot of detailed information to share, information that Sopheak will need to remember
as he hires people in the months to come. In a situation like this, which technique for effective
listening is particularly useful?
A) talking and interrupting less
B) analyzing the evidence
C) withholding judgment
D) taking notes
63) Imagine you work as a project manager for a bridge building company. The city has chosen
your company to complete a new bridge to replace one that was built over 100 years ago and is
much too small for the amount of traffic it is expected to handle. Your company bid on this project
months ago, so you are happy to have been selected. However, you have just found out that the city
has shortened the timeline for the bridge completion by several months. There is no time to waste,
so you call a meeting to discuss the timeline with key members of your team, all of who are
experienced at their jobs. During this meeting, which style of listening would best lend itself to
helping you accomplish your goals?
A) task-oriented listening
B) analytical listening
C) critical listening
D) relational listening
64) Imagine that you are part of a team of engineers designing a new computer. You have noticed
that meetings have a tendency to run long, as you and the other engineers like to talk through every
question in detail. However, a major deadline is coming up, and you worry that if meetings
continue as they have in the past, you and your team are going to miss it. What listening style
should you adopt going forward to help with this situation?
A) task-oriented
B) critical
C) analytical
D) relational
