47) Opec Technology, a firm that manufactures mobile phones, has seen a major improvement in
cost reduction since it instituted a three-week training program for all of its new recruits. During
the training program, the new employees are constantly encouraged to express their thoughts and
ideas. Good ideas are rewarded immediately by the trainers, thereby encouraging active
participation. Which factor most likely explains the success of the training?
A) situational constraints
B) cognitive ability
C) task analysis
D) social support
E) experiential learning
48) What is a characteristic of effective training objectives?
A) disclaimers to prevent exaggerated expectations
B) specified costs associated with the training
C) specified methods of performance evaluation
D) names of the trainers and trainees
E) measurable performance standards
49) Prime Computing, an auditing firm, purchases a management information system called
Gamma Dot. Most of Prime Computing’s employees are unfamiliar with the functional aspects of
Gamma Dot, and management decides to approach external trainers to train its employees.
Melinda, the company’s training coordinator, is tasked with finding suitable trainers. Melinda
sends an e-mail, with a document outlining the company’s training requirements, to multiple
vendors and asks them to provide suitable trainer profiles and cost quotes. What is the document
called that Melinda sends out to training vendors?
A) a request for proposal
B) articles of incorporation
C) instructional design
D) a needs assessment form
E) an organization analysis report
50) When using an outside training expert, a complete ________ should indicate funding for the
project and the process by which the organization will determine its level of satisfaction.
A) cohabitation agreement
B) letter of intent
C) certificate of occupancy
D) articles of incorporation
E) request for proposal
51) In the context of planning a training program, even though it is time-consuming, putting
together a ________ is worthwhile because it helps an organization clarify training objectives,
compare vendors, and measure results.
A) cohabitation agreement
B) letter of intent
C) certificate of occupancy
D) requirements specification document
E) request for proposal
52) Plankton Inc. determines that it needs to train 200 employees on using a new software
application. Jason, the training administrator, is investigating options to find the one that will
meet the company’s needs within the budget available. He determines that no one at Plankton
knows enough about the software to provide the training. Which plan would be most likely to
achieve training objectives at the lowest cost?
53) So Yummy Mayo Inc. recognizes the need for providing on-the-job training to employees
whose technical skills are lacking. The company’s HR department is tasked with coordinating the
entire training process. This function of the HR department at So Yummy Mayo is called
A) requirements specification.
B) training administration.
C) training simulation.
D) orientation.
E) needs analysis.
54) ________ training remains the most widely used method of training.
A) Audiovisual
B) On-the-job
C) Experiential programs
D) Computer-based
E) Classroom
55) One of the least expensive and least time-consuming ways to train multiple trainees on a
specific topic is through
A) action learning.
B) a simulation.
C) computer-based training.
D) audiovisual training.
E) classroom instruction.
56) Which type of training allows trainees at different locations to attend programs online, using
their computers to view lectures, participate in discussions, and share documents?
A) on-the-job training
B) experiential programs
C) distance learning
D) cross-training
E) action learning
57) Identify the correct statement regarding computer-based training.
A) It is more expensive than classroom instruction.
B) It is difficult to customize for specific training needs.
C) It is not an interactive form of training.
D) It gives a company the flexibility in scheduling training.
E) It is now declining in popularity.
58) Reagan, the manager of a car dealership, finds it impossible to train his mechanics on the
details of every potential repair problem because of the increasing complexity and variety of
today’s vehicles. Hence, he provides them with a training program that familiarizes them with the
basics of engine, emission, and other types of repair. Additionally, in case of a particular
problem, the training program allows the mechanics to seek expert advice through an online
computer application. Which learning approach is being implemented by Reagan?
A) e-learning simulation
B) electronic performance support system
C) experiential behavior modeling program
D) virtual reality-based simulation program
E) Myers-Briggs simulation program
59) Which statement accurately characterizes electronic performance support systems (EPSSs)?
A) EPSSs provide expert advice when a problem occurs on the job.
B) EPSSs automate the administration and delivery of a company’s training programs.
C) EPSSs determine the appropriateness of training by evaluating the characteristics of the
organization.
D) EPSSs determine an individual’s readiness for training.
E) EPSSs identify the tasks that training should emphasize.
60) Which of the following is a work-study training method that teaches job skills through a
combination of on-the-job training and classroom training?
A) bumping
B) benchmarking
C) apprenticeship
D) co-employment
E) onboarding
61) Which statement is true of an apprenticeship?
A) An apprentice does not make any money.
B) An apprentice usually assists a certified tradesperson at the worksite.
C) An apprenticeship does not involve classroom training.
D) An apprenticeship is typically sponsored by an educational institution.
E) An apprenticeship is based on simulations and virtual reality.
62) Hetrick, a firm that specializes in building construction, hires Mark, an unemployed
teenager, to work in its carpentry division. Since Mark does not have the required skills to work
as a carpenter, he is provided training that helps him pick up carpentry skills on the job. Mark
learns by assisting other master carpenters and journeymen. In addition to the skills Mark
acquires, he is paid by Hetrick. The form of training exemplified in this scenario is called
A) simulation.
B) internship.
C) apprenticeship.
D) co-employment.
E) onboarding.
63) Keith is paid for assisting a welder on a construction site. He also is adding to his welding
skills by attending a local trade school. When he finishes his training program and demonstrates
he has mastered specific skills, he will become a journeyman welder. Which statement best
identifies that Keith is in an apprenticeship program?
A) It can’t be an internship, because apprentices are paid, while interns are not.
B) Apprentices, unlike interns, do not learn on the job.
C) Apprentices have hands-on experience assisting a tradesperson.
D) Unlike interns, apprentices do not attend educational institutions.
E) Interns are more likely than apprentices to get admonished for their mistakes on the job.
64) Identify the occupation that would typically employ an apprentice.
A) accountant
B) doctor
C) carpenter
D) nurse
E) lawyer
65) Identify the occupation that would typically employ interns.
A) bricklayer
B) journalist
C) carpenter
D) plumber
E) welder
66) Which statement is true of an apprenticeship?
A) An apprenticeship does not include any classroom training methods.
B) An apprentice can earn an income while learning a trade.
C) An apprenticeship does not offer hands-on learning and practice.
D) An apprenticeship cannot be sponsored by groups outside the firm.
E) An apprenticeship is mostly used for teaching management and interpersonal skills.
67) Identify the on-the-job training program that is typically funded by an educational institution
as a component of an academic program.
A) internship
B) coordination training
C) apprenticeship
D) experiential training
E) simulation training
68) Yvonne, a student at Carlitto College, is pursuing a degree in international business
management. As part of her program at Carlitto College, she accepts an opportunity to work at
Pullman Consulting for a period of six months, where she will gain experience related to her
field. Yvonne’s employment at Pullman Consulting is an example of a(n)
A) internship.
B) coordination training.
C) apprenticeship.
D) experiential training program.
E) simulation training program.
69) What distinguishes an apprenticeship from an internship?
A) An apprenticeship is an on-the-job training method, whereas an internship is a classroom-
based training method.
B) An apprenticeship is an unstructured training method, whereas an internship is a structured
training method.
C) An apprenticeship is sponsored by employee unions, whereas an internship is sponsored by
educational institutions.
D) Most apprenticeship programs take place in white-collar professions, whereas most internship
programs occur in blue-collar jobs.
E) An apprenticeship does not provide an income, whereas an internship provides an income
while learning a trade.
70) Which training method involves representing a real-life situation with trainees making
decisions resulting in outcomes that mirror what would happen on the job?
A) apprenticeship
B) cross-training
C) action learning
D) internship
E) simulation
71) Enrique is hired as a seasonal firefighter by the Oregon Department of Forestry and Fire
Protection. The training used to prepare Enrique for his firefighting job involves an online
training module. In this game-like module, Enrique is virtually placed in a real-life scenario such
as a garage fire or a restaurant fire, and his goal is to put out the fire and save as many lives as
possible. This form of training is referred to as a(n)
A) apprenticeship.
B) cross-training.
C) action learning.
D) internship.
E) simulation.
72) Which statement is true of simulators used in training?
A) They must have elements identical to those found in the work environment.
B) They cannot be used when the risks of a mistake on a job are great.
C) They are used for on-the-job training.
D) They are inexpensive to develop.
E) They do not need constant updating.
73) Infinity Inc. uses simulators to train its cable installers. Several employees who completed
the simulation training did not pass the test in which they were supposed to demonstrate the
necessary skills. The training manager investigated and identified the source of the problem.
Which of the following would be the most likely source?
A) The simulation contained elements unlike those found in Infinity’s work environment.
B) Simulations are typically unreliable training methods.
C) The trainees were not given the correct avatars to use.
D) The trainees were not enthusiastic enough about their work when using the simulator.
E) Trainees in simulations have to be afraid of the impact of wrong decisions.
74) Identify the statement that accurately describes an avatar.
A) a computer-based technology that provides an interactive three-dimensional learning
experience
B) a computer application that automates the administration and delivery of a training program
C) a computer depiction of employees that can be manipulated in an online role-play
D) a computer application that conducts needs assessments for an organization
E) a computer-based technology that provides access to skills training, information, and expert
advice when a problem occurs on the job
75) Using avatars for training purposes is an example of
A) benchmarking.
B) action learning.
C) a simulation.
D) adventure learning.
E) an orientation.
76) Which of the following is a computer-based technology that provides an interactive, three-
dimensional learning experience?
A) an electronic performance support system
B) instructional design
C) a learning management system
D) benchmarking
E) virtual reality
77) Which term refers to a detailed description of a situation that trainees analyze and discuss
and is designed to develop higher-order thinking skills?
A) a restrictive covenant
B) an electronic performance support system
C) a case study
D) a request for proposal
E) an avatar
78) Which statement is TRUE regarding case studies?
A) Case studies stimulate learning by actively involving participants and the competitive nature
of business.
B) Cases encourage trainees by giving them practice in weighing and acting on uncertain
outcomes after evaluating a case.
C) Trainees play a passive role while being trained with case studies.
D) Case studies do not encourage trainees to take risks.
E) Training with case studies does not require any interaction among trainees.
79) ________ involves training sessions in which participants observe other people
demonstrating the desired behavior, then have opportunities to practice the behavior themselves.
A) Random testing
B) Benchmarking
C) Behavior modeling
D) Experiential training
E) Classroom learning
80) Behavior modeling is especially useful for improving
A) technical skills.
B) interpersonal skills.
C) spatial skills.
D) clerical skills.
E) cognitive skills.
81) A(n) ________ is a training method in which participants learn concepts and then apply them
by simulating the behaviors involved and analyzing the activity, connecting it with real-life
situations.
A) apprenticeship
B) experiential program
C) internship
D) case study
E) audiovisual training program
82) David, the marketing director of an automobile manufacturing company, enrolled a new
group of trainees in experiential programs based on the responses evoked during a training
session. Which response by the trainees could have resulted in their enrollment in experiential
programs?
A) The trainees expressed a desire to involve themselves in virtual realities that provided an
interactive and three-dimensional learning experience.
B) The trainees expressed a desire to partake in training sessions that involved observing the
behavior of others and practicing it themselves.
C) The trainees expressed a desire to create computer depictions of themselves, which could be
manipulated onscreen to play roles as workers in various situations.
D) The trainees expressed a desire to evaluate themselves and see the impact of their decisions in
a risk-free environment.
E) The trainees expressed a desire to be challenged and get out outside of their comfort zone but
within limits that kept their motivation strong.
83) Which form of experiential training is a teamwork and leadership training program that uses
challenging, structured outdoor activities?
A) behavior modeling
B) coordination training
C) adventure learning
D) cross-training
E) action learning
84) Which of the following is an example of an experiential training method?
A) Maggie, a cashier, is being trained to stock shelves in case there is a shortage of employees.
B) John and his colleagues take part in a rafting course sponsored by their company.
C) Kristin and five other managers are tasked to study a business problem and present
recommendations.
D) Jason is asked to review videos of other employees exhibiting certain important behaviors
related to the workplace.
E) Katy uses an online persona to make decisions in game simulations involving job-related
situations.