106) ________ is a pleasant feeling resulting from the perception that one’s job fulfills or allows
for the fulfillment of one’s important job values.
A) Employee engagement
B) Fair representation
C) Job complexity
D) Social support
E) Job satisfaction
107) Employees are satisfied with their jobs as long as they perceive that
A) their jobs are the greatest source of happiness.
B) their jobs can lead to the obtainment of everything they’ve ever wanted.
C) their jobs meet their important values.
D) there are no better employment options available.
E) they are doing better than their subordinates.
108) To improve job satisfaction, organizations can
A) make goals easier to obtain.
B) make jobs simpler.
C) add additional layers to job hierarchy.
D) make jobs more complex.
E) eliminate all possible distractions.
109) The ________ is a process of formally identifying expectations associated with a role.
A) role playing method
B) role analysis technique
C) role carve-out
D) role enrichment
E) role overload
110) Venus is concerned about an unacceptable level of job dissatisfaction among a number of
work teams in her organization. She has determined that the primary cause of the dissatisfaction
is the uncertainty that exists among employees regarding what is expected of them. Based on this
limited information, the most appropriate intervention would be
A) factor comparison.
B) role analysis technique.
C) job rotation.
D) role carve-out.
E) progressive discipline.
111) In the role analysis technique, role occupant refers to
A) the person who is hiring the employee for a particular role in the organization.
B) the employee who fills a role in the organization.
C) the individual who will directly interact with the employee filling a new role in the
organization.
D) the individual who has written guidelines for a new role in the organization.
E) the employee who is assigned the task to write expectations from a new role in the
organization.
112) The two types of people in the organization who most affect an individual’s job satisfaction
are
A) subordinates and supervisors.
B) supervisors and family members.
C) co-workers and subordinates.
D) supervisors and co-workers.
E) supervisors and upper-level managers.
113) Which aspect of satisfaction is among those emphasized by the Job Descriptive Index?
A) outplacements
B) promotions
C) skills
D) customers
E) qualifications
114) A(n) ________ refers to the meeting of a departing employee with the employee’s
supervisor and/or a human resource specialist to discuss the employee’s reasons for leaving.
A) exit interview
B) affirmative action
C) carve-out
D) observation interview
E) summary dismissal
115) ________ can uncover reasons why employees leave and perhaps set the stage for some of
them to return.
A) Mock interviews
B) Job Descriptive Indices
C) Pay satisfaction questionnaires
D) Exit interviews
E) Summary dismissals
116) Discuss the principles of justice that are to be followed in a system of disciplining or
discharging employees.
1) Outcome fairness: This type of justice refers to the judgment that the consequences of a
decision to employees are just. One employee’s consequences should be consistent with other
2) Procedural justice: This type of justice focuses on the judgment that fair methods were used to
determine the consequences an employee receives. The procedures should be consistent from
one person to another, and the manager using them should suppress any personal biases. The
3) Interactional justice: This type of justice is a judgment that the organization carried out its
actions in a way that took the employee’s feelings into account. It is a judgment about the ways
117) Describe alternative dispute resolution, including the most common techniques. Explain its
increase in use.
1) Open-door policy: Based on the expectation that two people in conflict should first try to
arrive at a settlement together, the organization has a policy of making managers available to
2) Peer review: A panel, composed of representatives from the organization that are at the same
level as the people in the dispute, hears the case and attempts to help the parties arrive at a
3) Mediation: A neutral party from outside the organization hears the case and, via a nonbinding
4) Arbitration: A professional arbitrator from outside the organization hears the case and resolves
it unilaterally by rendering a specific decision or award. Most arbitrators are experienced
118) Explain what job withdrawal is and discuss the four types of conditions that lead up to it.
1) Personal dispositions: Several personal qualities have been found to be associated with job
dissatisfaction, including negative affectivity and negative core self-evaluation. Negative
2) Tasks and roles: As a predictor of job dissatisfaction, nothing surpasses the nature of the task
itself. While many aspects of a task have a link to dissatisfaction, of particular significance are
3) Supervisors and co-workers: Negative behavior, particularly on the part of supervisors, can
produce tremendous dissatisfaction. Employees want supervisors to see them as individuals and
4) Pay and benefits: Employees also care about their earnings. For most, a job is their primary
source of income. In addition, pay may also be an indicator of status within the organization and
119) Describe how organizations contribute to employees’ job satisfaction and retain key
employees by defining the role analysis technique and listing its steps.
120) Discuss the primary sets of people in an organization who affect job satisfaction. What are
the reasons a person may be satisfied with these people?
1) The people share the same values, attitudes, and philosophies. Most individuals find this very
important, and many organizations try to foster a culture of shared values. Even when this does
2) The co-workers and supervisor may provide social support. Social support greatly increases
job satisfaction, whether the support comes from supervisors or co-workers. Turnover is also
3) The co-workers or supervisor may help the person attain some valued outcome.
121) What are involuntary and voluntary turnover?
122) What are the legal requirements that must be met by employers to avoid wrongful
discharge?
123) Explain the hot-stove rule.
124) What is job satisfaction?
125) What does an exit interview entail?