84) The positive or negative bottom-line views that people have of themselves are known as
A) negative affectivities.
B) factor comparisons.
C) core self-evaluations.
D) fair representations.
E) behavioral models.
85) Choose the correct statement about personal dispositions.
A) People with a positive core self-evaluation tend to experience job satisfaction.
B) Rather than doing nothing, people with negative core self-evaluations always act aggressively
toward the people they blame.
C) In general, job turnover is higher among employees who are high in emotional stability and
conscientiousness.
D) People with negative affectivity tend to be satisfied with their jobs after changing their
occupations.
E) Core self-evaluations are bottom-line opinions that are positive in nature.
86) When in situations they dislike, employees with positive core self-evaluation tend to
A) experience high job dissatisfaction.
B) blame other people for their problems.
C) seek change in socially acceptable ways.
D) act aggressively toward others.
E) experience feelings of anger, guilt, and nervousness more than others.
87) As a predictor of job dissatisfaction, nothing exceeds
A) the nature of the task itself.
B) the geographical location of the firm.
C) negative affectivity.
D) relationships with co-workers.
E) negative self-evaluations.
88) The aspects of a task—namely the complexity of the task, the degree of physical strain and
exertion required, and the value an employee places on the task—have particular significance
when they are viewed as linked to
A) brand alignment.
B) job dissatisfaction.
C) promotional marketing.
D) sole arbitrations.
E) mediations.
89) ________ is uncertainty about what the organization and others expect from the employee in
terms of what to do or how to do it.
A) Role underload
B) Role ambiguity
C) Role conflict
D) Role overload
E) Role autonomy
90) ________ is an employee’s recognition that demands of the job are incompatible or
contradictory.
A) Role conflict
B) Role overload
C) Role underload
D) Role ambiguity
E) Role autonomy
91) Braden was recently told by senior management that they expected him to exercise more
authority and leadership with his work group. Just two days prior to that, his team told him that
while they appreciated the initiative he demonstrated, they expected him to be less authoritative
and more democratic in the future. The term that best describes what Braden is experiencing is
A) role carve-out.
B) role distance.
C) role conflict.
D) role underload.
E) role autonomy.
92) Daniel is an employee at Atex Inc. Recently, he was moved to a new work team to help in
the development of a new product. Chris, his supervisor on the new team, describes the set of
behaviors that the new team members will expect of Daniel. Daniel, however, feels that these
demands contradict the expectations set forth in his previous role at Atex Inc. Which situation is
most likely to be the primary source of Daniel’s dissatisfaction about his role?
A) Atex Inc. has brought together employees from different functions to form a team, leading to
conflicting expectations.
B) Daniel is involved in Atex Inc.’s grapevine communications channel.
C) Daniel is unclear about his work methods because others have different ideas about work
processes.
D) Atex Inc. has downsized recently, and employees’ work is still going through quality checks.
E) Daniel is unsure how Atex Inc. will evaluate his performance on this new work team.
93) Heidi is a single mother who works full-time and attends to the needs of her two young
children. She often feels a lot of pressure in balancing her work and looking after her children.
What is Heidi experiencing?
A) role ambiguity
B) role carve-out
C) role conflict
D) role overload
E) role underload
94) Foreign assignments can be highly disruptive to family members, and the resulting role
________ is the top reason that people quit overseas assignments.
A) autonomy
B) overload
C) underload
D) ambiguity
E) conflict
95) After an organization downsizes, it may expect much of its remaining employees. This high
expectation and demand occur in a state of role ________ for the employees.
A) autonomy
B) carve-out
C) underload
D) distance
E) overload
96) Nick, a highly skilled technician, has been one of the most productive employees at Swank
Inc. But after the company went through a downsizing effort, Nick has taken on many more
responsibilities and is struggling to keep up. What is the most likely consequence of this
situation?
A) Nick experiences role conflict and becomes confused about what to do.
B) Nick experiences role conflict because Swank Inc. asks him to transfer to a position overseas.
C) Nick wonders how Swank Inc. will evaluate his performance, so he asks for a transfer.
D) Nick experiences role overload and becomes dissatisfied with his job.
E) Nick places the responsibility for maintaining positive relationships on his direct supervisor.
97) Adam, an employee at Trite Holdings, decides to leave the company. However, during his
exit interview, an HR supervisor learns that Adam had no complaints about the work he did or
the pay he received. What would be a source of job dissatisfaction for Adam and likely to lead to
his departure?
A) Adam’s supervisor defined expectations so clearly, there was no role ambiguity.
B) Adam worked on a team with employees from different functional units.
C) Adam experienced uncivil behavior from his co-workers, and it was not addressed by
management.
D) Adam’s co-workers were unclear about his work methods, scheduling, and performance
criteria.
E) Trite Holdings focused too much on pay as a source of satisfaction.
98) The amount of income linked to each job is called the
A) pay rank.
B) pay status.
C) pay differential.
D) incentive pay.
E) pay level.
99) Veronica is the supervisor of the recruiting department at Kintex Inc. She is currently in
charge of filling a few high-demand positions at Kintex Inc. and is planning to poach talent from
rival companies, luring their employees away with job benefits. Drew, the HR head of Kintex
Inc., however, argues that Veronica’s plan will not work. Which explanation is most likely to
strengthen Drew’s argument?
A) The candidates have very low self-worth.
B) Veronica assures the candidates that they will receive a company car.
C) Kintex Inc. offers the candidates more vacation time than their current employer.
D) Kintex Inc. offers the candidates better health insurance than their current employer.
E) The candidates are looking for higher pay, not better benefits.
100) When employees cannot work with management to make changes, they may engage in
________, taking their charges to the media in the hope that if the public learns about the
situation, the organization will be forced to change.
A) scapegoating
B) progressive discipline
C) benchmarking
D) media manipulation
E) whistle-blowing
101) In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is
engaging in
A) behavior change.
B) benchmarking.
C) physical job withdrawal.
D) whistle-blowing.
E) emotional withdrawal.
102) Eva, an employee at Value Hardware, is regularly late for work and takes excessive sick
days. In this scenario, which type of job withdrawal is Eva experiencing?
A) behavior change
B) physical job withdrawal
C) high job involvement
D) emotional withdrawal
E) psychological job withdrawal
103) Employee turnover at Wholesome Publishing is low, but many employees in the Children’s
Book Division seek transfers to other divisions. Which situation is most likely to explain the
employees seeking to leave the Children’s Book Division?
A) The pay structure at Wholesome Publishing is too low.
B) Employees consider the manager of the Children’s Book Division to be unfair.
C) The manager of the Children’s Book Division properly channels employees’ expressions of
dissatisfaction.
D) Employees in the Children’s Book Division are looking for help from outside Wholesome
Publishing.
E) Employees’ complaints, confrontations, and grievances feel threatening to others.
104) Anita is very dissatisfied with her job situation, but she does not perceive any other
employment opportunities, so she stays and spends most of the workday dreaming about non-
work matters. What is Anita experiencing?
A) physical withdrawal
B) psychological job withdrawal
C) role overload
D) benchmarking
E) whistle-blowing
105) Low job involvement and low organizational commitment are
A) essentially the same thing.
B) examples of psychological withdrawal.
C) examples of physical withdrawal that are related to job dissatisfaction.
D) examples of behavior change.
E) examples of physiological withdrawal.