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Chapter 1: An introduction to Interviewing
Essay
1. Define “interview.”
2. What distinguishes an interview from conversation?
3. What does “interactional” mean?
4. How is an interview a collaborative process?
5. Explain why, once an interview begins, the parties involved “cannot not communicate.”
6. Under what circumstances would you become involved in information-giving interviews?
7. Discus the role of asking and answering questions in an interview.
8. Describe a focus group interview and explain why it might be used over other forms of
nontraditional interviewing.
9. Why would an organization choose to conduct virtual interviews over other traditional and
nontraditional forms of interviewing?
Multiple Choice
10. Which of the following types of interviews is critical and common in health care
interviews?
a. Information-giving interviews
b. Appraisal interviews
c. Promotion and placement interviews
d. Counseling interviews
11. Which of the following statements is true about conversations and momentary meetings?
a. They are primarily well structured.
b. They are rarely conducted with a predetermined and serious purpose.
c. They are rarely informal and spontaneous.
d. They are primarily well planned.
12. Interviewing typically involves:
a. persuading.
b. information giving.
c. counseling.
Commented [MPS1]: AQ:OK to retain this “not”?
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d. All of the answers are correct.
13. The word “interactional” signifies an exchanging of all of the following except:
a. roles.
b. expectations.
c. responsibilities.
d. beliefs.
14. What distinguishes interviews from social conversations?
a. interactions
b. asking and answering questions
c. exchanging information
d. predetermined and serious purpose
15. Interviews share characteristics with:
a. brief interactions.
b. social conversations.
c. small groups.
d. All of the answers are correct.
16. In interviews, the parties share:
a. feelings.
b. beliefs.
c. motives.
d. All of the answers are correct.
17. “Collaborative” means:
a. a mutual creation and sharing of meanings.
b. an interactional communication process.
c. working independently.
d. All of the answers are correct.
18. An interview is:
a. a collaborative process.
b. an interactional communication process.
c. a process with a predetermined and serious purpose.
d. All of the answers are correct.
19. Questions are tools interviewers and interviewees employ for all of the following except:
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a. to obtain information.
b. to verify impressions and assumptions.
c. to disclose their own motives.
d. to check the accuracy of messages sent and received.
20. Which of the following is NOT a traditional form of interviewing?
a. selection interviews
b. virtual interviews
c. information-giving interviews
d. information-gathering interviews
21. Which type of interview consists of two parties taking part in orienting, coaching,
instructing, and briefing sessions?
a. selection interviews
b. telephone interviews
c. information-giving interviews
d. information-gathering interviews
22. If an interviewee has a personal or professional problem, which of the following types of
interviews is most appropriate to address the situation?
a. selection interview
b. persuasion interview
c. counseling interview
d. telephone interview
23. Identify an accurate statement about focus group interviews.
a. They usually require similar but unrelated interviewees.
b. They are the most common form of placement interviews.
c. They involve eight interviewers and one interviewee.
d. They discourage interactions among interviewees.
24. In a _____ interview, the interviewer structures the interview with a carefully crafted set
of questions designed to generate interactions among the interviewees.
a. selection interview
b. persuasion interview
c. counseling interview
d. focus group interview
25. Which of the following are disadvantages of telephone interviews?
a. the lack of “presence” of parties
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b. the inability to give subtle cues to interviewees about role changes
c. the inability to observe an interviewee’s appearance and gestures
d. All of the answers are correct.
26. Which of the following interviews occurs when one party attempts to alter or reinforce
the thinking, feeling, or acting of another party?
a. selection interview
b. persuasion interview
c. counseling interview
d. telephone interview
27. The sales interview is typically an example of a(n) _____.
a. focus group interview
b. persuasion interview
c. counseling interview
d. appraisal interview
28. Which of the following statements is true about an e-mail interview?
a. It makes it difficult to establish rapport with an interviewee.
b. It requires more bandwidth than other forms of multimedia interviews.
c. It is the most interactive form of interview.
d. It provides an interviewer a significant advantage in opening interviews.
29. It is best to use a webinar to conduct:
a. surveys.
b. interviews.
c. assessments.
d. workshops.
30. Identify an accurate statement about performance review.
a. It is the most common form of focus group interviews.
b. It requires a minimum of six to eight interviewees and one interviewer.
c. It was once commonly referred to as an exit interview.
d. It is used primarily to analyze the skills and abilities of an interviewee.
True or False
31. In a typical interview, there are two distinct parties: an interviewer party and an interviewee
party.
a. True
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b. False
32. A wink is a nonverbal sign in an interaction.
a. True
b. False
33. An interview requires a degree of planning and structure.
a. True
b. False
34. “Dyadic” means three parties.
a. True
b. False
35. A communicative exchange involving three people cannot be an interview because an
interview involves two people.
a. True
b. False
36. An interview is interactive in real time.
a. True
b. False
37. Asking questions is an important aspect of an interview.
a. True
b. False
38. A persuasive interview is always formal.
a. True
b. False
39. Roles of the interviewer and interviewee may switch from moment to moment.
a. True
b. False
40. An Army recruiter meeting with two parents is an interview.
a. True
b. False
41. A student meeting with her doctor and nurse practitioner to determine when she could
resume practice with the gymnastics team is NOT an interview.
a. True
b. False
42. Three supervisors discussing the ways in which they might alter performance reviews in
the second quarter of the year is an interview.
a. True
b. False
43. A professor asking questions about an assigned case study and its practical applications in
computer software design is NOT an interview.
a. True
b. False
44. One of the primary purposes of information-gathering interviews is to transfer facts, data,
reports, and opinions from one party to another.
a. True
b. False
45. An advantage of an e-mail interview is that it is easy to determine the emotional reactions
of an interviewee.
a. True
b. False