Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Job Enrichment
31.
The goal of job enlargement is to ________.
A.
increase the quantity of work assigned and thus reduce manpower
B.
increase both the scope of a job and salaries
C.
increase quality assurance measures, thereby reducing mistakes
D.
increase the range of tasks, and thus reduce boredom
The idea behind job enlargement is that increasing the range of tasks performed by a
worker will reduce boredom and fatigue and may increase motivation to perform at a high
level—increasing both the quantity and the quality of goods and services provided.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Job Enlargement
32.
The extent to which a job requires the worker to use a wide range of knowledge and
abilities is known as ________.
A.
B.
task significance
C.
autonomy
D.
skill variety
Skill variety is the extent to which a job requires that an employee use a wide range of
different skills, abilities, or knowledge.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Task Specialist Roles
33.
Increasing workers’ responsibility and involvement in their jobs in order to increase their
interest in the quality of their output is a strategy known as job ________.
A.
management
B.
enlargement
C.
simplification
D.
enrichment
The idea behind job enlargement is that increasing the range of tasks performed by a
worker will reduce boredom and fatigue and may increase motivation to perform at a high
level—increasing both the quantity and the quality of goods and services provided.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Job Enrichment
34.
The extent to which a job requires a worker to perform all of the tasks that are required to
complete the job is known as ________.
A.
skill variety
B.
C.
task significance
D.
feedback
Task identity is the extent to which a job requires that a worker perform all the tasks
necessary to complete the job, from the beginning to the end of the production process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Task Role
Topic: Task Specialist Roles
35.
The degree to which a manager feels that his/her job is “meaningful” because of the way
in which the job affects other people is known as ________.
A.
skill variety
B.
feedback
C.
autonomy
D.
task significance
Task significance is the degree to which a worker feels his/her job is meaningful because
of its effect on people inside the organization, such as coworkers, or on people outside the
organization, such as customers.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Task Role
Topic: Task Specialist Roles
36.
Mr. Pierson reads an article in the newspaper about one of his students who has been
appointed to CEO of a multinational corporation. At this moment, Mr. Pierson is
experiencing ________.
A.
autonomy
B.
C.
task significance
D.
skill variety
Task significance is the degree to which a worker feels his/her job is meaningful because
of its effect on people inside the organization, such as coworkers, or on people outside the
organization, such as customers.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Task Role
Topic: Task Specialist Roles
37.
The degree to which a job allows the worker to schedule the tasks of the job and to decide
how to carry out these tasks is known as ________.
A.
autonomy
B.
C.
task significance
D.
skill variety
Autonomy is the degree to which a job gives an employee the freedom and discretion
needed to schedule different tasks and decide how to carry them out.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Task Role
Topic: Task Specialist Roles
38.
Compared to a salesperson of a prescription drug store, a doctor who works with people
suffering from malignant diseases has ________.
A.
a low degree of feedback
B.
less autonomy
C.
less skill variety
D.
higher task significance
Task significance is the degree to which a worker feels his/her job is meaningful because
of its effect on people inside the organization, such as coworkers, or on people outside the
organization, such as customers.
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Job Design
Topic: Task Role
Topic: Task Specialist Roles
39.
Compared to an order taker at a restaurant, a sales executive who is given the authority to
choose the prospective customers he will visit on personal sales calls has ________.
A.
less autonomy
B.
less task significance
C.
less task identity
D.
more autonomy
Autonomy is the degree to which a job gives an employee the freedom and discretion
needed to schedule different tasks and decide how to carry them out.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Job Design
Topic: Task Role
Topic: Task Specialist Roles
40.
The extent to which a job gives the worker direct and clear information about how well the
worker is performing the job is known as ________.
A.
B.
feedback
C.
autonomy
D.
task significance
Feedback is the extent to which actually doing a job provides a worker with clear and
direct information about how well he or she has performed the job.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Job Design
Topic: Task Role
Topic: Task Specialist Roles
41.
Which of the following explains Hackman and Oldham’s theory of how the job
characteristics model affects three critical psychological states?
A.
The more employees are given more work responsibility, the more frustrated they
become because they know that they will never get additional remuneration for it.
B.
The more employees feel that they are responsible for work outcomes and how it
affects his/her position in the company, the less motivating work becomes.
C.
The more employees feel that they are being used efficiently by the company, the more
their expectation of better compensation and higher position rises.
D.
The more employees feel that they are responsible for work outcomes and responsible
for knowing how those outcomes affect others, the more motivating their work
becomes.
Hackman and Oldham argue that these five job characteristics affect an employee’s
motivation because they affect three critical psychological states. The more employees
feel that their work is meaningful and that they are responsible for work outcomes and
responsible for knowing how those outcomes affect others, the more motivating work
becomes and the more likely employees are to be satisfied and to perform at a high level.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 07-02 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
Topic: Job Description
Topic: Job Design
42.
An organizational structure consisting of all the departments within the company is a
________ structure.
A.
functional
B.
provisional
C.
divisional
D.
transitional
A functional structure is an organizational structure composed of all the departments that
an organization requires to produce its goods or services.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Functional Structure
43.
Which of the following structures is implemented to use organization resources
effectively?
A.
Divisional
B.
Transitional
C.
Organic
D.
Functional
Typically, managers first decide to group jobs into departments and they design a
functional structure to use organizational resources effectively. As an organization grows
and becomes more difficult to control, managers must choose a more complex
organizational design, such as a divisional structure or a matrix or product team structure.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Functional Structure
44.
The units of Zach, Ltd. are grouped together such that the functions that work together to
produce a product are grouped together. This is an example of a(n) ________ structure.
A.
divisional
B.
transitional
C.
organic
D.
functional
Most managers of large organizations choose a divisional structure and create a series of
business units to produce a specific kind of product for a specific kind of customer. Each
division is a collection of functions or departments that work together to produce the
product.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Divisional Structure
45.
Which of the following structures is an organizational structure composed of separate
business units within which are the functions that work together to produce a specific
product for a specific customer?
A.
Divisional
B.
Transitional
C.
Organic
D.
Functional
Divisional structure is an organizational structure composed of separate business units
within which are the functions that work together to produce a specific product for a
specific customer.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Divisional Structure
46.
What structure do organizations adopt when they organize divisions according to the type
of customers they focus on?
A.
Market
B.
Geographic
C.
Product
D.
Functional
When managers organize divisions according to the type of customer they focus on, they
adopt a market structure.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Divisional Structure
47.
At Xen, Ltd., each product line is managed within a division. In each of these divisions, the
division manager is responsible for creating the business-level strategy for the product
line. Xen, Ltd., is utilizing a ________ structure.
A.
geographic
B.
market
C.
product
D.
functional
Using a product structure, managers place each distinct product line or business in its
own self-contained division and give divisional managers the responsibility for devising an
appropriate business-level strategy to allow the division to compete effectively in its
industry or market.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Divisional Structure
48.
Xpress Delivery Corporation organizes its managers according to the different regions of
the world in which the managers work. This is an example of a ________ structure.
A.
geographic
B.
customer
C.
product
D.
matrix
Xpress Delivery Corporation is following a geographic structure, in which divisions are
broken down by geographic location.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Divisional Structure
49.
When managers pursue a multidomestic strategy, they most likely use a ________
strategy.
A.
market
B.
customer
C.
global geographic
D.
global transitional
In adopting a global geographic structure, managers locate different divisions in each of
the world regions where the organization operates. Managers are most likely to do this
when they pursue a multidomestic strategy, because customer needs vary widely by
country or world region.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Divisional Structure
50.
When customers around the world are willing to buy the same kind of product, or slight
variations thereof, managers are more likely to pursue a ________ structure.
A.
global product
B.
customer
C.
global geographic
D.
global transitional
In a global product structure, each product division, not the country and regional
managers, takes responsibility for deciding where to manufacture its products and how to
market them in countries worldwide.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Divisional Structure
51.
In the design of an organization, another name for “market structure” is “________
structure.”
A.
product
B.
geographic
C.
customer
D.
functional
Market structure is also known as customer structure, as it is an organizational structure
in which each kind of customer is served by a self-contained division.
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Divisional Structure
52.
Managers are able to be responsive to the needs of their customers and maintain
flexibility in making decisions regarding customers’ changing needs with a ________
structure.
A.
market
B.
geographic
C.
functional
D.
matrix
A market structure is an organizational structure in which each kind of customer is served
by a self-contained division. A market structure allows managers to be responsive to the
needs of their customers and allows them to act flexibly in making decisions in response
to customers’ changing needs.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Divisional Structure
53.
When designing an organization, if managers are grouped both by function and by product
at the same time, the organizational structure being used is the ________ structure.
A.
market
B.
geographic
C.
functional
D.
matrix
In a matrix structure, managers group people and resources in two ways simultaneously:
by function and by product. Employees are grouped by functions to allow them to learn
from one another and become more skilled and productive. In addition, employees are
grouped into product teams in which members of different functions work together to
develop a specific product.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 07-03 Describe the types of organizational structures managers can design, and explain why they
choose one structure over another.
Topic: Organizational Development (OD)
Topic: Product Development Plan