74.
Terry is an HR manager who works with his suppliers and labor unions to support and
encourage the effective management of diversity. What role is Terry performing?
A.
Leader
B.
Disturbance handler
C.
Negotiator
D.
Liaison
A manager in a negotiator role would work with organizations (e.g., suppliers) and groups
(e.g., labor unions) to support and encourage the effective management of diversity.
Refer: Table 3.2
AACSB: Ethics
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 03-04 Grasp the central role that managers play in the effective management of diversity.
Topic: Diversity
75.
Which of the following managerial roles supports diversity initiatives in the wider
community and speaks to diverse groups to interest them in career opportunities?
A.
B.
Leader
C.
Spokesperson
D.
Liaison
A manager in a spokesperson role supports diversity initiatives in the wider community
and speaks to diverse groups to interest them in career opportunities.
Refer: Table 3.2
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 03-04 Grasp the central role that managers play in the effective management of diversity.
Topic: Diversity
76.
Which of the following is true of women and minorities when they start work in an
organization staffed mostly by white men?
A.
They have advantages due to special preferences.
B.
They are likely to quit or be fired within a month.
C.
They are at a slight disadvantage.
D.
They quickly take over most leadership roles.
Two other important factors emphasize why managers are so central to the effective
management of diversity. The first factor is that women and African Americans, Hispanics,
and other minorities often start out at a slight disadvantage due to how they are perceived
by others in organizations, particularly in work settings where they are a numerical
minority.
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 03-05 Understand why the effective management of diversity is both an ethical and a business
imperative.
Topic: Diversity
77.
Which of the following reflects an effective management of diversity that could help
improve profitability?
A.
Retaining only low-paid employees
B.
Hiring more Asian women
C.
Retaining valued employees
D.
Giving preference to Hispanics
Another way that effective management of diversity can improve profitability is by
increasing retention of valued employees, which decreases the costs of hiring
replacements for those who quit as well as ensures that all employees are highly
motivated. In terms of retention, given the current legal environment, more and more
organizations are attuned to the need to emphasize the importance of diversity in hiring.
Once hired, if diverse employees think they are being unfairly treated, however, they will
be likely to seek opportunities elsewhere.
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 03-05 Understand why the effective management of diversity is both an ethical and a business
imperative.
Topic: Diversity
78.
When a manager asks a subordinate for sexual favors in return for a promotion, what type
of sexual harassment has occurred?
A.
Hostile work environment
B.
Quid pro quo
C.
Accommodative approach
D.
Whistleblower approach
Quid pro quo sexual harassment occurs when a harasser asks or forces an employee to
perform sexual favors to keep a job, receive a promotion, receive a raise, obtain some
other work-related opportunity, or avoid receiving negative consequences such as
demotion or dismissal.
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 03-06 Understand the two major forms of sexual harassment and how they can be eliminated.
Topic: Code of Ethics
79.
Betty works in a software firm as a programming officer. During her appraisal, Ben, the
floor manager, asks sexual favors from Betty in return for her promotion and pay raise.
Which form of sexual harassment has occurred?
A.
Hostile work environment
B.
Accommodative approach
C.
Quid pro quo
D.
Whistleblower approach
Quid pro quo sexual harassment occurs when a harasser asks or forces an employee to
perform sexual favors to keep a job, receive a promotion, receive a raise, obtain some
other work-related opportunity, or avoid receiving negative consequences such as
demotion or dismissal.
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 03-06 Understand the two major forms of sexual harassment and how they can be eliminated.
Topic: Code of Ethics
80.
When managers are faced with a work environment that they find personally offensive
because of their gender, which of the following has occurred?
A.
A Sarbanes-Oxley violation
B.
A crack in the glass ceiling
C.
Quid pro quo harassment
D.
A hostile work environment
Hostile work environment sexual harassment occurs when organizational members are
faced with an intimidating, hostile, or offensive work environment because of their sex.
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 03-06 Understand the two major forms of sexual harassment and how they can be eliminated.
Topic: Code of Ethics
81.
A female subordinate is offended by posters in her supervisor’s office that are degrading
to women. She avoids going into the office, even when she has a work-related question.
Her supervisor has exhibited ________.
A.
the similar-to–me effect
B.
a hostile work environment
C.
the salience effect
D.
quid pro quo sexual harassment
Hostile work environment sexual harassment occurs when organizational members are
faced with an intimidating, hostile, or offensive work environment because of their sex.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 03-06 Understand the two major forms of sexual harassment and how they can be eliminated.
Topic: Code of Ethics
82.
A male manager stands, smiling, as a worker from another unit makes a remark to his
female subordinate about her appearance that she considers to be sexually demeaning.
This male manager has exhibited ________.
A.
a hostile work environment
B.
the glass ceiling
C.
the similar-to–me effect
D.
the salience effect
Hostile work environment sexual harassment occurs when organizational members are
faced with an intimidating, hostile, or offensive work environment because of their sex.
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 03-06 Understand the two major forms of sexual harassment and how they can be eliminated.
Topic: Code of Ethics
83.
If two male managers exchange a lewd sexual joke in the presence of a female manager,
these male managers have exhibited ________.
A.
nothing illegal or unethical
B.
a hostile work environment
C.
quid pro quo sexual harassment
D.
a salience effect
Hostile work environment sexual harassment occurs when organizational members are
faced with an intimidating, hostile, or offensive work environment because of their sex.
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 03-06 Understand the two major forms of sexual harassment and how they can be eliminated.
Topic: Code of Ethics
84.
Which of the following is a part of developing and clearly communicating a sexual
harassment policy endorsed by top management?
A.
Ensure that alleged harassers are represented by company lawyers.
B.
Provide only a few examples of types of harassment behavior because it can lead to
poor morale.
C.
Develop a procedure for employees to use to report instances of harassment.
D.
Provide little discussion of the disciplinary actions due to possible lawsuits.
A sexual harassment policy should contain (1) examples of types of behavior that are
unacceptable, (2) a procedure for employees to use to report instances of harassment, (3)
a discussion of the disciplinary actions that will be taken when harassment has taken
place, and (4) a commitment to educate and train organizational members about sexual
harassment.
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 03-06 Understand the two major forms of sexual harassment and how they can be eliminated.
Topic: Code of Ethics
85.
The recommended steps to eliminate sexual harassment include ________.
A.
clearly communicate harassment policy and establish a complaint procedure
B.
ensure that alleged victims are isolated from the workforce until the legal case is
resolved
C.
immediately fire alleged harassers regardless of the nature of the offense
D.
establish and strictly enforce a company-wide dress code
Steps managers can take to eradicate sexual harassment include developing and clearly
communicating a sexual harassment policy endorsed by top management, using a fair
complaint procedure to investigate charges of sexual harassment, taking corrective
actions as soon as possible, and providing sexual harassment education and training to all
organizational members, including managers.
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 03-06 Understand the two major forms of sexual harassment and how they can be eliminated.
Topic: Code of Ethics
Essay Questions
86.
Describe the relationships between ethics, law, and business.
A society passes laws based on which group within that society can summon the most
support for its ethical interests and beliefs. Neither law nor ethics are a fixed principle—
they change over time and vary between societies. Laws change and even disappear with
changing ethical beliefs. Business must operate within societies, and must obey laws or
risk the consequences.
AACSB: Ethics
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 03-01 Illustrate how ethics help managers determine the right way to behave when dealing with
different stakeholder groups.
Topic: Ethical Dilemma
87.
Define stakeholders. List at least four types of stakeholders.
Stakeholders are people and groups that supply a company with its productive resources
and so have a claim on and stake in the company. Stakeholders include employees,
customers, suppliers, shareholders, and the local community.
AACSB: Analytical Thinking
AACSB: Ethics
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-01 Illustrate how ethics help managers determine the right way to behave when dealing with
different stakeholder groups.
Topic: External Stakeholders