51.
Which of the following emanate from laws, customs, and practices, and from unwritten
attitudes, values, and norms that influence how people interact with each other?
A.
Professional ethics
B.
Chain ethics
C.
Business ethics
D.
Societal ethics
Societal ethics emanate from a society’s laws, customs, and practices, and from the
unwritten attitudes, values, and norms that influence how people interact with each other.
People in a particular country may automatically behave ethically because they have
internalized values and norms that specify how they should behave in certain situations.
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-02 Explain why managers should behave ethically and strive to create ethical organizational
cultures.
Topic: Code of Ethics
52.
The actions of top managers such as CEOs are scrutinized so closely for ethical lapses
because ________.
A.
business schools teach CEOs how to act unethically
B.
union rules protect workers from ethics-related charges
C.
their actions represent the values of their organizations
D.
their high salaries let them afford the potentially hefty fines
The actions of top managers such as CEOs and the president of the United States are
scrutinized so closely for ethical improprieties because these actions represent the values
of their organizations and, in the case of the president, the values of the nation.
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-02 Explain why managers should behave ethically and strive to create ethical organizational
cultures.
Topic: Code of Ethics
53.
Communicating ethical standards to all employees, for designing systems to monitor
employees’ conformity to those standards, and for teaching managers and nonmanagerial
employees at all levels of the organization how to respond to ethical dilemmas
appropriately, is the responsibility of the ________.
A.
comptroller
B.
regulatory agency
C.
whistleblower
D.
ethics ombudsman
The ethics ombudsman is responsible for communicating ethical standards to all
employees, for designing systems to monitor employees’ conformity to those standards,
and for teaching managers and nonmanagerial employees at all levels of the organization
how to respond to ethical dilemmas appropriately.
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-02 Explain why managers should behave ethically and strive to create ethical organizational
cultures.
Topic: Code of Ethics
54.
What is the extent of the ethics ombudsman’s authority in monitoring ethical practices and
procedures?
A.
Within the branch office
B.
Within operations departments
C.
Within the administrative circle
D.
Within the entire organization
The ethics ombudsman is responsible for communicating ethical standards to all
employees. Because the ethics ombudsman has organizationwide authority, organizational
members in any department can communicate instances of unethical behavior by their
managers or coworkers without fear of retribution. This arrangement makes it easier for
everyone to behave ethically.
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-02 Explain why managers should behave ethically and strive to create ethical organizational
cultures.
Topic: Code of Ethics
55.
Dissimilarities among people due to age, gender, race, ethnicity, religion, sexual
orientation, socioeconomic background, education, experience, physical appearance,
capabilities/disabilities, and any other characteristic that is used to distinguish between
people defines ________.
A.
flexibility
B.
solidarity
C.
universality
D.
diversity
Diversity is dissimilarities—differences—among people due to age, gender, race, ethnicity,
religion, sexual orientation, socioeconomic background, education, experience, physical
appearance, capabilities/disabilities, and any other characteristic that is used to
distinguish between people.
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
56.
Which of the following is a reason why diversity is such a pressing concern and an issue
both in the popular press and for managers and organizations?
A.
Diverse individuals are hired despite not having valid permits to work.
B.
Diverse people must receive equal opportunities and be treated fairly and justly.
C.
Recruitment of diverse people is a major human resources expense for companies.
D.
Diverse individuals get preferential treatment in the workplace.
There are several reasons why diversity is such a pressing concern and an issue both in
the popular press and for managers and organizations. One of them is because there is a
strong ethical imperative in many societies that diverse people must receive equal
opportunities and be treated fairly and justly.
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
57.
Which of the following refers to the invisible barriers that prevent minorities and women
from being promoted to top corporate positions?
A.
Gender limit
B.
Flight ceiling
C.
Glass cliff
D.
Glass ceiling
The term “glass ceiling” alludes to the invisible barriers that prevent minorities and women
from being promoted to top corporate positions.
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
58.
Which of the following Equal Employment Opportunity (EEO) laws prohibits discrimination
in employment decisions on the basis of race, religion, sex, color, or national origin and
covers a wide range of employment decisions, including hiring, firing, pay, promotion, and
working conditions?
A.
Age Discrimination in Employment Act
B.
Title VII of the 1964 Civil Rights Act
C.
Equal Pay Act
D.
Americans with Disabilities Act
Title VII of the Civil Rights Act of 1964 prohibits discrimination in employment decisions on
the basis of race, religion, sex, color, or national origin; it covers a wide range of
employment decisions, including hiring, firing, pay, promotion, and working conditions.
Refer: Table 3.1
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
59.
Which of the following includes paternity leaves?
A.
Equal Pay Act
B.
Age Discrimination in Employment Act
C.
Pregnancy Discrimination Act
D.
Family and Medical Leave Act
The Family and Medical Leave Act of 1993 requires that employers provide 12 weeks of
unpaid leave for medical and family reasons, including paternity and illness of a family
member.
Refer: Table 3.1
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
60.
Which of the following employment opportunity laws prohibits discrimination and allows
for the awarding of punitive and compensatory damages, in addition to back pay, in cases
of intentional discrimination?
A.
Equal Pay Act
B.
Age Discrimination in Employment Act
C.
Pregnancy Discrimination Act
D.
Civil Rights Act
The Civil Rights Act of 1991 prohibits discrimination (as does Title VII) and allows for the
awarding of punitive and compensatory damages, in addition to back pay, in cases of
intentional discrimination.
Refer: Table 3.1
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
61.
“A grouping of people based on some shared characteristic such as national origin,
language, or culture” refers to ________.
A.
diversity
B.
minority
C.
ethnicity
D.
disability
“Ethnicity” refers to a grouping of people based on some shared characteristic such as
national origin, language, or culture.
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 03-04 Grasp the central role that managers play in the effective management of diversity.
Topic: Diversity
62.
The U.S. Census treats ethnicity in terms of whether a person ________.
A.
speaks a foreign language
B.
is Chinese, Korean, or Japanese
C.
has a skin color other than white
D.
is Hispanic, Latino, or of Spanish origin or not
Although “ethnicity” refers to a grouping of people based on some shared characteristic
such as national origin, language, or culture, the U.S. Census Bureau treats ethnicity in
terms of whether a person is Hispanic, Latino, or of Spanish origin or not.
Blooms: Understand
Difficulty: 3 Hard
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
63.
Which of the following is an example of how managers should show flexibility in dealing
with employees’ religious beliefs?
A.
Give employees special bonuses during religious festivals.
B.
Allow employees to hold religious services in the office.
C.
Conduct mandatory company-wide prayer breakfasts.
D.
Allow employees to have time off for religious observances.
A key issue for managers in religious diversity is recognizing and being aware of different
religions and their beliefs, with particular attention being paid to when religious holidays
fall. For example, critical meetings should not be scheduled during a holy day for members
of a certain faith, and managers should be flexible in allowing people to have time off for
religious observances.
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
64.
Which of the following is true about capabilities/disabilities?
A.
A large number of employees abuse the ADA by seeking unnecessary accommodations
for disabilities that do not exist.
B.
The ADA requires that employers make any possible accommodations to enable people
with disabilities to effectively perform their jobs.
C.
Accommodations enabling students who may not be able to see to perform up to their
capabilities are partially covered under the ADA.
D.
The passage of the ADA does not appear to have increased employment rates
significantly for those with disabilities.
On one hand, some people with real disabilities warranting workplace accommodations
are hesitant to reveal their disabilities to their employers and claim the accommodations
they deserve. On the other hand, some employees abuse the ADA by seeking unnecessary
accommodations for disabilities that may or may not exist. Thus it is perhaps not
surprising that the passage of the ADA does not appear to have increased employment
rates significantly for those with disabilities.
AACSB: Ethics
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 3 Hard
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
65.
Which of the following protects employees with acquired immune deficiency syndrome
(AIDS) from being discriminated against in the workplace?
A.
Age Discrimination in Employment Act of 1967
B.
Family and Medical Leave Act of 1993
C.
Civil Rights Act of 1991
D.
Americans with Disabilities Act of 1990
The Americans with Disabilities Act (ADA) of 1990 protects employees with acquired
immune deficiency syndrome (AIDS) from being discriminated against in the workplace.
AIDS is caused by the human immunodeficiency virus (HIV) and is transmitted through
sexual contact, infected needles, and contaminated blood products. HIV is not spread
through casual nonsexual contact.
AACSB: Ethics
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 3 Hard
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
66.
The combination of social class and income-related factors is referred to as ________
background.
A.
sociocultural
B.
family health
C.
demographic
D.
socioeconomic
The term “socioeconomic background” typically refers to a combination of social class and
income-related factors. From a management perspective, socioeconomic diversity (and in
particular diversity in income levels) requires that managers be sensitive and responsive
to the needs and concerns of individuals who might not be as well off as others.
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
67.
Managers who are sensitive and responsive to the needs and concerns of workers who
may be less fortunate in terms of income and financial resources are showing an
awareness of ________.
A.
sociopolitical commitment
B.
class solidarity
C.
socioeconomic diversity
D.
financial discrimination
Socioeconomic diversity suggests that managers need to be sensitive and responsive to
the needs and concerns of workers who may be less fortunate than themselves in terms of
income and financial resources, child care and elder care options, housing opportunities,
and existence of sources of social and family support. Moreover—and equally important—
managers should try to give such individuals opportunities to learn, advance, and make
meaningful contributions to their organizations while improving their economic well-being.
AACSB: Ethics
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 3 Hard
Learning Objective: 03-03 Appreciate the increasing diversity of the workforce and of the organizational environment.
Topic: Diversity
68.
Dorothy, who runs her own small business, treats all her employees, customers, and
suppliers fairly, regardless of their age, gender, or ethnicity. Which of the following roles is
Dorothy performing?
A.
Decision-maker
B.
Liaison
C.
Leader
D.
Figurehead
A manager in a leader role serves as a role model and institutes policies and procedures to
ensure that diverse organizational members are treated fairly.
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 03-04 Grasp the central role that managers play in the effective management of diversity.
Topic: Diversity
69.
A manager who is effectively managing diversity in the disseminator role would ________.
A.
develop new ways to manage diversity
B.
take quick actions to manage conflict arising from diversity
C.
evaluate how fairly employees are being treated
D.
communicate to employees about diversity policies
A manager in a disseminator role informs employees about diversity policies and initiatives
and the intolerance of discrimination.
Refer: Table 3.2
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 03-04 Grasp the central role that managers play in the effective management of diversity.
Topic: Diversity
70.
A manager who is effectively managing diversity in the liaison role would ________.
A.
convey that the effective management of diversity is a valued goal and objective
B.
serve as a role model for treating others fairly
C.
enable diverse individuals to coordinate their efforts and cooperate with one another
D.
support diversity initiatives in the wider community
A manager in a liaison role would enable diverse individuals to coordinate their efforts and
cooperate with one another.
Refer: Table 3.2
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 03-04 Grasp the central role that managers play in the effective management of diversity.
Topic: Diversity
71.
Kenneth, the human resources manager at Dimensions Co., commits 20 percent of this
year’s budget to develop a new program for bringing minority interns into the company.
Which of the following roles is Kenneth performing?
A.
Resource allocator
B.
Entrepreneur
C.
Monitor
D.
Figurehead
A manager in an entrepreneur role would commit resources to develop new ways to
effectively manage diversity and eliminate biases and discrimination.
Refer: Table 3.2
AACSB: Ethics
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 03-04 Grasp the central role that managers play in the effective management of diversity.
Topic: Diversity
72.
A top manager giving a speech to employees about the importance of diversity is acting as
a(n) ________.
A.
figurehead
B.
leader
C.
liaison
D.
entrepreneur
A manager in a figurehead role would convey that the effective management of diversity is
a valued goal and objective.
Refer: Table 3.2
AACSB: Ethics
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 03-04 Grasp the central role that managers play in the effective management of diversity.
Topic: Diversity
73.
Taking quick action to correct inequalities and curtailing discriminatory behavior would be
the duty of a manager in a ________ role.
A.
leader
B.
disturbance handler
C.
negotiator
D.
liaison
A manager in a disturbance handler role would take quick action to correct inequalities
and curtail discriminatory behavior.
Refer: Table 3.2
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 03-04 Grasp the central role that managers play in the effective management of diversity.
Topic: Diversity