59.
An accounts receivable department that uses a computer system to bill customers is using
a(n) ________ system.
A.
expert
B.
artificial intelligence
C.
transaction-processing
D.
operations information
A transaction-processing system is a system designed to handle large volumes of routine,
recurring transactions.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
60.
An accounts payable department that uses a computer system to pay the company’s
suppliers is using a(n) ________ system.
A.
transaction-processing
B.
expert
C.
artificial intelligence
D.
A transaction-processing system is a system designed to handle large volumes of routine,
recurring transactions.
AACSB: Technology
Accessibility: Keyboard Navigation
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
61.
A system that gives managers a model-building capability and provides them with the
ability to manipulate information in a variety of ways in order to make nonprogrammed
judgments is a(n) ________ system.
A.
decision support
B.
artificial intelligence
C.
expert
D.
real-time
A decision support system is an interactive computer-based system that provides models
that help managers make better nonprogrammed decisions.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
62.
A system that gathers comprehensive data, organizes them, and summarizes them in ways
that are useful to managers for their nonroutine tasks is known as a(n) ________ system.
A.
transaction-processing
B.
artificial intelligence
C.
expert
D.
operations information
An operations information system provides managers with information that they can use in
their nonroutine coordinating, controlling, and decision-making tasks.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
63.
A transaction-processing system processes ________ transactions, and an operations
information system provides managers with information to be used in their ________
decisions.
A.
nonroutine; routine
B.
routine; nonroutine
C.
operations information; nonroutine
D.
operations information; routine
A transaction-processing system processes routine transactions, while an operations
information system provides managers with information that they can use in their
nonroutine coordinating, controlling, and decision-making tasks.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
64.
Behavior by a machine that if performed by a human being would be called intelligent
behavior is known as ________.
A.
an operations information system
B.
a network
C.
real-time information
D.
artificial intelligence
Recent developments in artificial intelligence that go by names such as “fuzzy logic” and
“neural networks” have resulted in computer programs that, in a primitive way, try to
mimic human thought processes. Although artificial intelligence is still at a fairly early
stage of development, an increasing number of business applications are beginning to
emerge in the form of expert systems.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
65.
The most advanced types of management information systems (MIS) are known as
________.
A.
expert systems
B.
operations information systems
C.
real-time systems
D.
transaction-processing systems
Expert systems are the most advanced management information systems available. An
expert system employs human knowledge captured in a computer to solve problems that
ordinarily require human expertise.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
66.
Which of the following factors helps determine the quality of information?
A.
Profitability
B.
Accuracy
C.
Variety
D.
Consistency
Accuracy and reliability determine the quality of information. The greater its accuracy and
reliability, the higher is the quality of information.
AACSB: Communication
Accessibility: Keyboard Navigation
Learning Objective: 13-01 Differentiate between data and information, list the attributes of useful information, and
describe three reasons why managers must have access to information to perform their tasks and roles effectively.
Topic: Communication
67.
Information that is timely is available to a manager ________.
A.
to ensure a common understanding
B.
only if it is accurate and reliable
C.
for measuring irrelevant data
D.
when a decision is being made
Information that is timely is available when it is required to allow managers to make the
optimal decision—not after the decision has been made.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 13-01 Differentiate between data and information, list the attributes of useful information, and
describe three reasons why managers must have access to information to perform their tasks and roles effectively.
Topic: Communication
68.
Which attribute of useful information is to all the information managers need to exercise
control, achieve coordination, or make an effective decision?
A.
Completeness
B.
Quality
C.
Relevance
D.
Timeliness
Information that is complete gives managers all the information they need to exercise
control, achieve coordination, or make an effective decision.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-01 Differentiate between data and information, list the attributes of useful information, and
describe three reasons why managers must have access to information to perform their tasks and roles effectively.
Topic: Communication
69.
What is one of the steps by which managers achieve control over organizational
activities?
A.
They reduce data ambiguity to create useful information.
B.
They determine the quality of the information made available to them.
C.
They select an appropriate communication medium for their messages.
D.
They compare actual performance against established goals.
Managers achieve control over organizational activities by taking four steps: (1) They
establish measurable standards of performance or goals, (2) they measure actual
performance, (3) they compare actual performance against established goals, and (4) they
evaluate the results and take corrective action if necessary.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 13-01 Differentiate between data and information, list the attributes of useful information, and
describe three reasons why managers must have access to information to perform their tasks and roles effectively.
Topic: Communication
70.
Hank, a sales manager, consults with his production manager and finance manager before
rolling out his plan for increasing the sales of smartphones. To achieve his organizational
goals, Hank is ________.
A.
establishing measurable standards of performance and goals
B.
coordinating with other departments and divisional activities
C.
comparing actual performance against established goals
D.
evaluating the results and taking corrective action to increase sales
Coordinating department and divisional activities to achieve organizational goals is a basic
task of management.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 13-02 Explain why effective communication helps an organization gain a competitive advantage, and
describe the communication process.
Topic: Communication
71.
How can managers increase efficiency to take advantage of new and more efficient
technologies?
A.
By making work more autonomous
B.
By comparing performance with goals
C.
By managing by wandering around
D.
By updating the production process
Managers can increase efficiency by updating the production process to take advantage of
new and more efficient technologies and by training workers to operate the new
technologies and expand their skills.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 13-02 Explain why effective communication helps an organization gain a competitive advantage, and
describe the communication process.
Topic: Communication
72.
How should managers work toward eliminating the dangers of ineffective communication?
A.
Spend 85% of their time planning and establishing goals.
B.
Help subordinates to become effective communicators.
C.
Gather complete, relevant, and timely data and information.
D.
Always use face-to-face communication to get instant feedback.
Effective communication is so important that managers cannot just be concerned that
they themselves are effective communicators; they also have to help their subordinates be
effective communicators. When all members of an organization are able to communicate
effectively with each other and with people outside the organization, the organization is
much more likely to perform highly and gain a competitive advantage.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 13-02 Explain why effective communication helps an organization gain a competitive advantage, and
describe the communication process.
Topic: Communication
73.
Which of the following is an example of verbal communication?
A.
Raising an eyebrow
B.
Dressing formally
C.
Writing a memo
D.
Leaning on a desk
The encoding of messages into words, written or spoken, is verbal communication. We
also encode messages without using written or spoken language. Nonverbal
communication shares information by means of facial expressions (smiling, raising an
eyebrow, frowning, dropping one’s jaw), body language (posture, gestures, nods, shrugs),
and even style of dress (casual, formal, conservative, trendy).
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 13-02 Explain why effective communication helps an organization gain a competitive advantage, and
describe the communication process.
Topic: Communication
74.
Samantha nods in agreement when her manager suggests increasing the workforce. What
form of communication is she engaging in?
A.
Nonverbal
B.
Written
C.
Spoken
D.
Impersonal
Nonverbal communication shares information by means of facial expressions (smiling,
raising an eyebrow, frowning, dropping one’s jaw), body language (posture, gestures, nods,
shrugs), and even style of dress (casual, formal, conservative, trendy).
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 1 Easy
Learning Objective: 13-02 Explain why effective communication helps an organization gain a competitive advantage, and
describe the communication process.
Topic: Communication
75.
Which of the following factors affects the choice of a communication medium?
A.
Client
B.
Network
C.
Ethics
D.
Time
One factor that managers need to take into account in selecting a communication medium
is the time needed for communication, because managers’ and other organizational
members’ time is valuable.
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-02 Explain why effective communication helps an organization gain a competitive advantage, and
describe the communication process.
Topic: Communication
76.
In spite of face-to-face communication’s having the highest information richness,
managers should not always choose it because of the lack of ________.
A.
instant feedback
B.
a paper trail
C.
formal conversations
D.
sustained attention
Because face-to-face communication is highest in information richness, you might think
that it should always be the medium of choice for managers. This is not the case, however,
because of the amount of time it takes and the lack of a paper or electronic trail resulting
from it. For messages that are important, personal, or likely to be misunderstood, it is
often well worth managers’ time to use face–to-face communication and, if need be,
supplement it with some form of written communication documenting the message.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Communication
77.
What is a characteristic of a personally addressed written communication?
A.
It is addressed to multiple persons at the same time.
B.
It ensures receivers’ questions are addressed promptly.
C.
It is the highest medium of information richness.
D.
It demands that the receivers pay attention.
One of the advantages of face-to-face communication and verbal communication
electronically transmitted is that they both tend to demand attention, which helps ensure
that receivers pay attention. Personally addressed written communications such as
memos and letters also have this advantage. Because they are addressed to a particular
person, the chances are good that the person will actually pay attention to (and read)
them.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Communication
78.
When important information gets ignored while tangential information receives attention,
it is a case of ________.
A.
impersonal written communication
B.
information overload
C.
management by wandering around
D.
information richness
The problem with such information overload is the potential for important information to
be ignored or overlooked while tangential information receives attention. Moreover,
information overload can result in thousands of hours and millions of dollars in lost
productivity.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Communication
79.
A website on which an individual, a group, or an organization posts information,
commentary, and opinions to which readers can often respond with their own commentary
and opinions is called ________.
A.
network
B.
MIS
C.
blog
D.
e-mail
A blog is a website on which an individual, a group, or an organization posts information,
commentary, and opinions to which readers can often respond with their own commentary
and opinions.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Communication
80.
What does a social networking website enable people to do?
A.
Increase the likelihood of drawing attention to tangential information
B.
Post information, commentary, and opinions to which readers can respond to
C.
Communicate with others they share a common interest with
D.
Translate a message into understandable symbols or language
A social networking site, such as Facebook, Twitter, or LinkedIn, enables people to
communicate with others with whom they might have some common personal or
professional interest or connection.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Communication