describe the communication process.
Topic: Communication
33.
Anything that hampers any stage of the communication process is known as ______.
A.
decoding
B.
encoding
C.
a medium
D.
noise
“Noise” is a general term that refers to anything that hampers any stage of the
communication process.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-02 Explain why effective communication helps an organization gain a competitive advantage, and
describe the communication process.
Topic: Communication
34.
In the communication process, the pathway through which the message is sent is known
as the ______.
A.
encryption
B.
C.
medium
D.
Ethernet
A medium is the pathway through which an encoded message is transmitted to a receiver.
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-02 Explain why effective communication helps an organization gain a competitive advantage, and
describe the communication process.
Topic: Communication
35.
Jane, the receptionist at Invest Right, e-mails Linda, her boss, informing her about the
appointments Linda needs to attend to on a particular day. In the communication process,
Jane’s e-mail to Linda is a pathway known as ________.
A.
a sender
B.
noise
C.
D.
a medium
A medium is the pathway through which an encoded message is transmitted to a receiver.
AACSB: Analytical Thinking
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 13-02 Explain why effective communication helps an organization gain a competitive advantage, and
describe the communication process.
Topic: Communication
36.
The process in which the receiver interprets and tries to make sense of the message is
known as ________.
A.
encoding
B.
scrambling
C.
D.
decoding
In the process of decoding, the receiver interprets and tries to make sense of the
message.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-02 Explain why effective communication helps an organization gain a competitive advantage, and
describe the communication process.
Topic: Communication
37.
During the communication process, the sender and receiver reverse their roles in the
________ stage.
A.
transmission
B.
encoding
C.
decoding
D.
During the feedback stage, the sender and the receiver reverse their roles.
AACSB: Communication
Learning Objective: 13-02 Explain why effective communication helps an organization gain a competitive advantage, and
describe the communication process.
Topic: Communication
38.
The amount of information that a communication medium can carry is known as ________.
A.
media naturalness
B.
information richness
C.
coding capability
D.
information content
Information richness is the amount of information a communication medium can carry and
the extent to which the medium enables the sender and receiver to reach a common
understanding.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Information Richness
39.
A sales manager follows up a complaint from a key customer with a letter to that
customer. The letter describes the nature of the complaint and what the organization
plans to do to resolve the situation and prevent its future occurrence. The sales manager’s
choice of a communication medium for the message is influenced by ________.
A.
groupthink
B.
the need for a paper trail
C.
management by wandering around
D.
groupware
A factor that affects the choice of a communication medium is the need for a paper or
electronic trail or some kind of written documentation that a message was sent and
received.
AACSB: Analytical Thinking
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Information Richness
40.
The medum of communication with the highest information richness is ________.
A.
e-mail
B.
texting
C.
face-to-face communication
D.
telephone conversations
Face-to-face communication is the medium that is highest in information richness.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Information Richness
41.
When managers pass through work areas and talk informally with workers, they are
engaging in ________.
A.
management by exception
B.
MBO
C.
micromanaging
D.
management by wandering around
In management by wandering around, managers walk around work areas and talk
informally with employees about issues and concerns that both employees and managers
may have.
AACSB: Communication
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Information Richness
42.
The top managers of Firecracker Explosives walk about through the production plant and
talk informally with employees about issues and concerns that they may have. This is an
example of ________.
A.
total quality management
B.
structured approach to direct participation
C.
impersonal communication
D.
management by wandering around
In management by wandering around, managers walk around work areas and talk
informally with employees about issues and concerns that both employees and managers
may have.
AACSB: Analytical Thinking
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Information Richness
43.
In addition to saving time and money on travel costs for managers, some of the
advantages of face–to-face communication are achieved through ________.
A.
e-mail
B.
telephoning
C.
letters
D.
videoconferencing
Videoconferences capture some of the advantages of face-to-face communication (such
as access to facial expressions) while saving time and money because managers in
different locations do not have to travel to meet with one another.
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Information Richness
44.
Managers at Next Motors, who work in different locations, communicate with one another
over TV screens so that they can see and hear each other and can be more involved in the
decision-making process. This is known as ______.
A.
voice mailing
B.
participating in a chat room
C.
e-mailing
D.
videoconferencing
During a videoconference, managers in two or more locations communicate with each
other over large TV or video screens.
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Information Richness
45.
Workers who are employed by an organization but who work at home are known as
________.
A.
videoconferencers
B.
telecommuters
C.
D.
Telecommuters are people who are employed by organizations and work out of offices in
their own homes.
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Information Richness
46.
The form of communication which is the lowest in information richness is ________.
A.
face-to-face communication
B.
videoconferencing
C.
management by wandering around
D.
impersonal written communication
Impersonal written communication is lowest in information richness and is well suited for
messages that need to reach a large number of receivers.
Difficulty: 1 Easy
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Information Richness
47.
A company newsletter is an example of ________.
A.
a personal written communication
B.
an impersonal written communication
C.
a fax
D.
the intranet
Impersonal written communication is lowest in information richness and is well suited for
messages that need to reach a large number of receivers. Managers often find company
newsletters useful vehicles for reaching large numbers of employees.
AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Information Richness
48.
In the product life cycle, a product has yet to gain widespread acceptance, the customers
are unsure what a product has to offer, and demand for it is minimal in the ________
stage.
A.
embryonic
B.
maturity
C.
decline
D.
growth
In the embryonic stage of the product life cycle, a product has yet to gain widespread
acceptance, customers are unsure what a product has to offer, and demand for it is
minimal.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Technology
49.
In the product life cycle, many consumers are entering the market and buying the product
for the first time and demand increases rapidly in the ________ stage.
A.
embryonic
B.
maturity
C.
decline
D.
growth
In the growth stage of the product life cycle, many consumers are entering the market and
buying the product for the first time, and demand increases rapidly.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Technology
50.
Personal computers that sit on the desks of managers within a network are called
________, and the company’s powerful mainframe computer connects the network PCs
through a(n) ________.
A.
servers; client
B.
rack servers; MIS
C.
clients; DSS
D.
clients; rack server
The typical organization-wide computing network that has emerged over time is a four-tier
network solution that consists of “external” PDAs such as netbooks, smartphones, and
tablet computers connected to desktops and laptops and then through “internal” rack
servers to a company’s mainframe. The internal network is composed of “client” desktop
and laptop PCs connected by Ethernet to the company’s system of rack servers.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Technology
51.
Client computers that are linked directly to a server constitute a(n) ________.
A.
LAN
B.
MIS
C.
mainframe
D.
wide area network
The client computers that are linked directly to a server constitute a local area network
(LAN), and most companies have many LANs. A manager can communicate electronically
with other individuals hooked into the system, whether they are in the manager’s LAN, in
another LAN within the manager’s organization, or in another organization altogether.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Information Richness
52.
Computer software programs that are developed for charting graphs of sales performance
(for example, number of units sold) over the past three years are an example of ________
software.
A.
applications
B.
artificial intelligence
C.
expert systems
D.
DSS systems
Applications software, such as programs for word processing, spreadsheets, graphics, and
database management, is software developed for a specific task or use.
AACSB: Analytical Thinking
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 13-03 Define information richness, and describe the information richness of communication media
available to managers.
Topic: Technology
53.
For gathering the information managers need to achieve coordination and control and
make decisions, traditionally they have used ________.
A.
decision support systems
B.
operations information systems
C.
transaction-processing systems
D.
organizational hierarchy
Traditionally, managers have used the organizational hierarchy as a system for gathering
the information they need to achieve coordination and control and make decisions.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
54.
The changes in meaning that occurs as information passes through a series of senders
and receivers are ________.
A.
message competition
B.
information overload
C.
data misinterpretation
D.
information distortion
Information distortion, changes in meaning that occur as information passes through a
series of senders and receivers, reduces the quality of information.
AACSB: Analytical Thinking
AACSB: Technology
Difficulty: 2 Medium
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
55.
A computer system that is designed to handle a large volume of routine and recurring
transactions is called a(n) ________ system.
A.
expert
B.
artificial intelligence
C.
transaction-processing
D.
operations information
A transaction-processing system is a system designed to handle large volumes of routine,
recurring transactions.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
56.
A bank that uses a computer system to record deposits and withdrawals from its
customers’ checking accounts is using a(n) ________ system.
A.
operations information
B.
transaction-processing
C.
expert
D.
group decision support
A transaction-processing system is a system designed to handle large volumes of routine,
recurring transactions. Bank managers use a transaction-processing system to record
deposits into, and payments out of, bank accounts.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
57.
Supermarket managers who use scanners on the checkout counters to track inventory
levels of their products are using a(n) ________ system.
A.
group decision support
B.
artificial intelligence
C.
expert
D.
transaction-processing
A transaction-processing system is a system designed to handle large volumes of routine,
recurring transactions. Supermarket managers use a transaction-processing system to
record the sale of items and to track inventory levels.
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)
58.
A controller who uses a computer system to prepare payroll checks for employees is using
a(n) ________ system.
A.
artificial intelligence
B.
group decision support
C.
operations information
D.
transaction-processing
A transaction-processing system is a system designed to handle large volumes of routine,
recurring transactions. Most managers in large organizations use a transaction-processing
system to handle tasks such as payroll preparation and payment, customer billing, and
payment of suppliers.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 13-04 Differentiate among six kinds of management information systems.
Topic: Management Information Systems (MIS)