Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Human Resource Planning
30.
The attempt by managers to estimate the qualifications and the number of employees an
organization will need, given its goals and strategies, is the process of ________.
A.
supply forecasting
B.
economic modeling
C.
selection forecasting
D.
demand forecasting
Demand forecasts estimate the qualifications and numbers of employees an organization
will need, given its goals and strategies.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Human Resource Planning
31.
When managers hire contract employees who are not regular employees of their
organization to produce goods and services, it is known as ________.
A.
open sourcing
B.
downsizing
C.
outsourcing
D.
job specification
Outsourcing occurs when, instead of recruiting and selecting employees to produce goods
and services, managers contract with people who are not members of their organization to
produce goods and services.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Human Resource Planning
32.
A large publishing company contracts with a freelance writer for the task of copyediting a
new manuscript, instead of hiring a full-time copyeditor. This is an example of ________.
A.
lateral movement
B.
open sourcing
C.
outsourcing
D.
job rotation
Outsourcing occurs when, instead of recruiting and selecting employees to produce goods
and services, managers contract with people who are not members of their organization to
produce goods and services.
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Human Resource Planning
33.
The process of identifying and describing in writing the tasks, duties, and responsibilities
for a specific job results in a job ________.
A.
description
B.
specification
C.
validation
D.
design
Job description may be defined as the tasks, duties, and responsibilities that make up a
job.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Job Description
34.
A summary of the knowledge, skills, and abilities that are needed to perform a specific job
is known as a job ________.
A.
design
B.
hypothesis
C.
description
D.
specification
Job specification may be defined as the knowledge, skills, and abilities needed to perform
a job.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Job Specification
35.
The process of identifying the job descriptions and the job specifications for all of the jobs
within an organization is known as a job ________.
A.
design
B.
analysis
C.
utilization
D.
hypothesis
Job analysis is the process of identifying (1) the tasks, duties, and responsibilities that
make up a job (the job description) and (2) the knowledge, skills, and abilities needed to
perform the job (the job specifications).
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Job Analysis
36.
A software firm has an opening for a software programmer. Jason, the HR manager, is
making a list of all the tasks, duties, and responsibilities that make up a software
programmer’s job. He then lists the knowledge, skills, and abilities that a candidate should
possess in order for him/her to perform the job. This is the process of developing a job
________.
A.
analysis
B.
validation
C.
utilization
D.
design
Job analysis is the process of identifying (1) the tasks, duties, and responsibilities that
make up a job (the job description) and (2) the knowledge, skills, and abilities needed to
perform the job (the job specifications).
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Job Analysis
37.
An individual who contacts an organization and applies for a job in that organization
without being asked to do so by anyone in that organization is referred to as ________.
A.
outsourcing
B.
a job placement contact
C.
a walk-in
D.
insourcing
Walk-ins may be defined as the process where job hunters come to an organization and
inquire about employment possibilities.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
38.
A likely disadvantage of internal recruiting in organizations is the ________.
A.
high cost of recruitment
B.
lack of new ideas and approaches
C.
lack of knowledge about the inner workings
D.
need for more training
Sometimes, even when suitable internal applicants are available, managers may rely on
external recruiting to find the very best candidate or to help bring new ideas and
approaches into their organization. With external recruiting, the costs of recruitment are
relatively high; employees recruited externally lack knowledge about the inner workings of
the organization and may need to receive more training than those recruited internally.
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
39.
A manager changes jobs within an organization and moves to another job at the same
level without any major changes in authority or responsibility. This is known as ________.
A.
insourcing
B.
a lateral move
C.
outsourcing
D.
paralleling
Lateral moves are job changes that entail no major changes in responsibility or authority
levels.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
40.
When managers attempt to fill open positions with workers who are already working for
the organization in some other capacity, they are engaging in ________.
A.
referral recruiting
B.
external recruiting
C.
walk-in recruiting
D.
internal recruiting
When recruiting is internal, managers turn to existing employees to fill open positions.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
41.
In the selection process managers use the ________ tool.
A.
recruiting
B.
training
C.
reference checking
D.
performance appraisal
Selection tools include background information, interviews, paper-and-pencil tests,
physical ability tests, performance tests, and references. Performance appraisal is the
evaluation of employees’ job performance and contributions to the organization.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Selection
42.
When a manager studies the résumé of a job applicant to determine the work history and
education of the applicant, this is known as the process of ________.
A.
interviewing
B.
induction
C.
gathering background information
D.
situational interviewing
To aid in the selection process, managers obtain background information from job
applications and from résumés. Such information might include the highest levels of
education obtained, college majors and minors, type of college or university attended,
years and type of work experience, and mastery of foreign languages.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
43.
When managers use a set of predetermined questions for all the applicants for a specific
job, this is known as a(n) ________.
A.
structured interview
B.
unstructured interview
C.
stress interview
D.
behavioral interview
In a structured interview, managers ask each applicant the same standard questions (e.g.,
“What are your unique qualifications for this position?” and “What characteristics of a job
are most important to you?”).
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Structured Interview
44.
When interviewers present a job applicant with a scenario that is likely to occur on the job
and ask the applicant how he/she would respond, this type of question is known as a(n)
________ interview question.
A.
unstructured
B.
ad hoc
C.
situational
D.
personality
In situational interviews, interviewers present interviewees with a scenario that they would
likely encounter on the job and ask them to indicate how they would handle it.
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
45.
All of the job applicants for a sales position are asked “What would you do when a
customer complains that it takes too long to receive service?” This type of question is
known as a(n) ________ interview question.
A.
unstructured
B.
situational
C.
personality
D.
ad hoc
In situational interviews, interviewers present interviewees with a scenario that they would
likely encounter on the job and ask them to indicate how they would handle it.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
46.
Karen is a manager in a large restaurant chain, and she wants to use situational interview
questions while interviewing server candidates. A situational interview question Karen can
ask is ________.
A.
“What are your strengths and weaknesses as a server?”
B.
“Tell me something about your last job as a server”
C.
“What do you like about being a server?”
D.
“What would you do if a customer wanted to be seated away from small children?”
Situational interview questions often present interviewees with a scenario they would
likely encounter on the job and ask them to indicate how they would handle it. This helps
the interviewee to demonstrate skills and abilities needed for the job by answering the
question.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
47.
A manager interviews a series of job applicants and asks each applicant whatever he feels
like asking without trying to ask all of the applicants the same questions. This is known as
a(n) ________.
A.
structured interview
B.
realistic job preview
C.
unstructured interview
D.
situational interview
An unstructured interview proceeds more like an ordinary conversation. The interviewer
feels free to ask probing questions to discover what the applicant is like and does not ask
a fixed set of questions determined in advance.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
48.
Tests that assess the skills of a job applicant that are necessary for the successful
performance of a job are known as ________ tests.
A.
stress management
B.
ability
C.
structured interview
D.
performance
Ability tests assess the extent to which applicants possess the skills necessary for job
performance, such as verbal comprehension or numerical skills.
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
49.
Tests that measure the personal characteristics of job applicants that are relevant to
successful performance on the job are known as ________ tests.
A.
ability
B.
structured interview
C.
performance
D.
personality
Personality tests measure personality traits and characteristics relevant to job
performance.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
50.
A manager requires all job applicants to complete an online questionnaire that claims to
tell the manager if each applicant is an extrovert or an introvert. This manager is engaging
in the HRM process of ________.
A.
reference checking
B.
interviewing
C.
ability testing
D.
personality testing
Personality tests measure personality traits and characteristics relevant to job
performance.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
51.
Lion Motors asks applicants for assembly-line positions to complete a computer exercise
on their reading and mathematical abilities in order to determine if they have the mental
skills necessary to do these types of jobs. Lion is utilizing the screening procedure of
________ tests.
A.
personality
B.
ability
C.
situational
D.
unstructured
Ability tests assess the extent to which applicants possess the skills necessary for job
performance, such as verbal comprehension or numerical skills. Autoworkers hired by
Ford, for example, are typically tested for their ability to read and to do mathematics.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
52.
General Motors tests applicants for autoworker positions on their mechanical dexterity in
an attempt to determine if they have the capability to perform an assembly-line job. This
is an example of ________ testing.
A.
physical ability
B.
personality
C.
situational
D.
unstructured
For jobs requiring physical abilities, such as firefighting, garbage collecting, and package
delivery, managers use physical ability tests that measure physical strength and stamina
as selection tools. Autoworkers are typically tested for mechanical dexterity because this
physical ability is an important skill for high job performance in many auto plants.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
53.
Tests that measure a job applicant’s performance on actual tasks of the job are known as
________ tests.
A.
physical ability
B.
paper-and-pencil
C.
personality
D.
performance
Performance tests measure job applicants’ performance on actual job tasks. During this
time they are assessed for the skills an effective manager needs—problem-solving,
organizational, communication, and conflict resolution skills.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
54.
A manager requires all applicants for a secretarial position to type a 1,000-word report to
determine their error rate and typing speed. This is an example of a ________ test.
A.
personality
B.
physical ability
C.
role-playing
D.
performance
Performance tests measure job applicants’ performance on actual job tasks. Applicants for
secretarial positions, for example, typically are required to complete a keyboarding test
that measures how quickly and accurately they type.
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
55.
A job applicant seeking a position in an organization is asked to furnish written letters
from former supervisors about the quality of his work performance. This is known as
________.
A.
reference checking
B.
unstructured interviewing
C.
personality testing
D.
ability testing
Applicants for many jobs are required to provide references from former employers or
other knowledgeable sources (such as a college instructor or adviser) who know the
applicants’ skills, abilities, and other personal characteristics.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
56.
A job applicant calls a former college professor and asks him to write a letter to her
prospective employer commenting on her classroom performance. This is an example of
________.
A.
reference checking
B.
recruiting
C.
selection
D.
performance testing
Applicants for many jobs are required to provide references from former employers or
other knowledgeable sources (such as a college instructor or adviser) who know the
applicants’ skills, abilities, and other personal characteristics.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 12-02 Describe the steps managers take to recruit and select organizational members.
Topic: Selection
57.
The degree to which a test generates a similar score each time it is administered to a job
applicant is known as the ________ of the test.
A.
validity
B.
recruitment ability
C.
stability
D.
reliability
Reliability is the degree to which a tool or test measures the same thing each time it is
administered.