58.
Which of the following stage of group development applies only to groups that eventually
are disbanded, such as task forces?
A.
Forming
B.
Adjourning
C.
Norming
D.
Storming
The last stage, adjourning, applies only to groups that eventually are disbanded, such as
task forces. During adjourning a group is dispersed. Sometimes adjourning takes place
when a group completes a finished product, such as when a task force evaluating the pros
and cons of providing on-site child care produces a report supporting its recommendation.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Adjourning
59.
Which of the following is the correct order of the stages of group development?
A.
B.
C.
D.
The stages of group development in the correct order are forming, storming, norming,
performing, and adjourning.
Refer: Figure 11.3
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Adjourning
Topic: Forming
Topic: Norming
Topic: Performing
Topic: Storming
60.
A task force submits its report supporting its recommendation(s) on the project that the
group has been working on. At which stage is this group operating?
A.
Forming
B.
Storming
C.
Adjourning
D.
Norming
The last stage of group development, adjourning, applies only to groups that eventually
are disbanded, such as task forces. Adjourning takes place when a group completes a
finished product, such as when a task force evaluating the pros and cons of providing on–
site child care produces a report supporting its recommendation.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Adjourning
61.
Shared guidelines or rules of behavior that most group members follow are called
________.
A.
sequential task interdependence rules
B.
group roles
C.
group norms
D.
group polarization
Group norms are shared guidelines or rules for behavior that most group members follow.
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Group Norms
62.
When Mark recently left town on personal work, members of his team at The Beat did not
have issues getting in touch with him because he had left a number they could call in case
of an emergency. This arrangement is known as ________.
A.
groupthink
B.
a group norm
C.
a synergistic requirement
D.
group polarization
Group norms are shared guidelines or rules for behavior that most group members follow.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Group Norms
63.
When a member of a group fails to act consistently with a group norm, this is known as
________.
A.
synergy
B.
deviance
C.
groupthink
D.
group polarization
Failure to conform, or deviance, occurs when a member of a group violates a group norm.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Group Norms
64.
What do teams need to balance in order to effectively help an organization gain a
competitive advantage?
A.
Behavior and group norms
B.
Conformity and deviance
C.
Performance and cohesiveness
D.
Tolerance and polarization
To effectively help an organization gain a competitive advantage, groups and teams need
the right balance of conformity and deviance (see Figure 11.4). A group needs a certain
level of conformity to ensure that it can control members’ behavior and channel it in the
direction of high performance and group goal accomplishment.
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Group Norms
65.
Deviance is functional for a group when ________.
A.
a group member gets punished for not acting consistently with the group norm
B.
a group member gets away with not acting consistently with the group norm on more
than one occasion
C.
it causes group members to evaluate norms that may be ineffective but are taken for
granted by the group
D.
it causes a group member to get expelled from the group
Deviance is functional for a group when it causes group members to evaluate norms that
may be dysfunctional but are taken for granted by the group.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Group Norms
66.
To ensure that the group can control their members’ behavior and channel them in the
direction of high performance and group goal accomplishment, the group should require
________.
A.
groupthink
B.
conformity
C.
deviance
D.
dispositional attribution
A group needs a certain level of conformity to ensure that it can control members’
behavior and channel it in the direction of high performance and group goal
accomplishment.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Group Norms
67.
To ensure that dysfunctional norms are discarded and replaced with functional ones, with
the group members, the group should require ________.
A.
deviance
B.
social loafing
C.
group polarization
D.
conformity
A group needs a certain level of deviance to ensure that dysfunctional norms are
discarded and replaced with functional ones.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Group Norms
68.
Who determines the extent of conformity and reactions to deviance within groups?
A.
Board of directors
B.
Managers
C.
Group members
D.
Task force
The extent of conformity and reactions to deviance within groups are determined by group
members themselves.
AACSB: Analytical Thinking
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Group Norms
69.
Bryan took over as manager of a group of medical transcribers about a month ago. While
the employees’ performance is satisfactory, he has noticed that the group seems to
squash any new ideas about how they might do their work more effectively. What should
Bryan do to increase tolerance for deviance?
A.
Take steps to increase the cohesion of the group.
B.
Order the group to accept some of the new ideas.
C.
Set up an incentive system for employees’ suggestions about changes to procedures.
D.
Create competition between members of the group.
This is a high conformity/low deviance group whose performance is likely to be increased
by increasing its tolerance for deviance. To increase tolerance for deviance, a manager can
encourage employees’ suggestions for changes in procedures in various ways.
Refer: Figure 11.4
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Group Norms
70.
When there is high conformity and low deviance in a group, the group’s performance is
likely to be ________.
A.
high because the group is well balanced
B.
low because the group cannot control its members’ behaviors
C.
low because the group fails to change dysfunctional norms
D.
high because the group is satisfied
Too much conformity and a lack of deviance result in low performance because the group
fails to change dysfunctional norms.
Refer: Figure 11.4
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Group Norms
71.
A high-performing group is most likely the result of ________.
A.
low conformity/high deviance
B.
moderate conformity/moderate deviance
C.
moderate conformity/low deviance
D.
high conformity/low deviance
The good balance of moderate conformity and moderate deviance results in high
performance.
Refer: Figure 11.4
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Group Norms
72.
The degree to which the members of a group are attracted to membership in the group is
known as ________.
A.
group design
B.
group cohesiveness
C.
group polarization
D.
groupthink
Group cohesiveness is the degree to which members are attracted to or loyal to their
group or team.
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Cohesiveness
Topic: Group Norms
73.
As group cohesiveness increases, ________.
A.
participation of members decreases
B.
members share more information
C.
members are less open with each other
D.
communication effectiveness declines
As group cohesiveness increases, the extent of group members’ participation within the
group increases. Participation contributes to group effectiveness because group members
are actively involved in the group, ensure that group tasks get accomplished, readily share
information with each other, and have frequent and open communication.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Cohesiveness
Topic: Group Norms
74.
Regarding organizational effectiveness, the best level of cohesiveness in groups ________.
A.
is low
B.
is moderate
C.
is high
D.
starts low, then becomes extremely high
Research suggests that managers should strive to have a moderate level of cohesiveness
in the groups and teams they manage because that is most likely to contribute to an
organization’s competitive advantage.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Cohesiveness
Topic: Group Norms
11–54
75.
Managers promote organizational identity and make the organization the focus of the
group’s efforts when groups are ________.
A.
heading in different directions
B.
less cohesive
C.
at the point of breaking up
D.
too cohesive
If groups are too cohesive, managers can try to decrease cohesiveness by promoting
organizational (rather than group) identity and making the organization as a whole the
focus of the group’s efforts. Organizational identity can be promoted by making group
members feel that they are valued members of the organization and by stressing
cooperation across groups to promote the achievement of organizational goals. Excessive
levels of cohesiveness also can be reduced by reducing or eliminating competition among
groups and rewarding cooperation.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Cohesiveness
Topic: Group Norms
76.
When group cohesiveness increases, ________.
A.
communication effectiveness declines
B.
conformity to norms increases
C.
emphasis on goal accomplishment declines
D.
members become more motivated to accomplish personal goals
Increasing levels of group cohesiveness result in increasing levels of conformity to group
norms.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Cohesiveness
Topic: Group Norms
77.
In general, higher group cohesiveness is associated with ________.
A.
large groups
B.
similarity among group members
C.
high organizational identity
D.
decreasing groupthink
In general, people tend to like and get along with others who are similar to themselves. It
is easier to communicate with someone who shares your values, has a similar background,
and has had similar experiences.
Difficulty: 2 Medium
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Cohesiveness
Topic: Group Norms
78.
To encourage group cohesiveness, managers should ________.
A.
discourage the group from forming an identity
B.
promote intergroup competition
C.
reward cooperation between groups
D.
keep the measures of group performance confidential
When group cohesiveness is low, managers can often increase it by encouraging groups to
develop their own identities or personalities and engage in healthy competition.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 11-04 Explain why it is important for groups and teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
Topic: Cohesiveness
Topic: Group Norms
79.
The tendency of group members to exert less effort when they work in groups than they
would exert if they were acting alone is known as ________.
A.
social facilitation
B.
self-serving bias
C.
groupthink
D.
social loafing
Social loafing is the tendency of individuals to put forth less effort when they work in
groups than when they work alone.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-05 Describe how managers can motivate group members to achieve organizational goals and
reduce social loafing in groups and teams.
Topic: Group Norms