33.
Command groups are also known as ________.
A.
informal groups
B.
virtual groups
C.
interest groups
D.
departments
Command groups are often called departments or units.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Group Roles
Topic: Self-Designing Teams
34.
Another name for a task force is a(n) ________.
A.
B.
interest group
C.
ad hoc committee
D.
virtual group
Managers form task forces to accomplish specific goals or solve problems in a certain time
period; task forces are sometimes called ad hoc committees.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
their goals.
Topic: Task Force
35.
What is one of the biggest challenges faced by members of virtual teams?
A.
Building core teams
B.
Sending in reports at the same time
C.
Building trust and camaraderie
D.
Communicating their feelings
Increasing globalization is likely to result in more organizations relying on virtual teams to
a greater extent. One challenge members of virtual teams face is building a sense of
camaraderie and trust among team members who rarely, if ever, meet face–to-face.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Virtual Team
36.
Teams that are empowered to take responsibility for acting autonomously in order to
complete identifiable pieces of work are referred to as ________.
A.
informal groups
B.
interest groups
C.
virtual teams
D.
self-managed work teams
Self-managed work teams are teams in which team members are empowered and have
the responsibility and autonomy to complete identifiable pieces of work.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Group Roles
Topic: Self-Managed Teams
37.
Daniel is the vice president of an insurance company that sells workers’ compensation
insurance. Recently, the company has identified problems of cost control in all of its
offices. Daniel formed a team composed of the sales managers of all the four regions,
along with some staff members from the company’s informational technology and
administration departments, to study the problem and make recommendations. This team
is an example of a ________.
A.
functional group
B.
task force
C.
virtual assembly
D.
command group
The team has been formed for a specific reason; therefore it is a task force. The members
of the team are from various departments, thereby making it a cross-functional team. The
geographic location is an entire state, the essence of virtual teams exist. The team is not a
command group because all members do not report to the same supervisor/manager.
Employees form informal interest groups when they seek to achieve a common goal
related to their membership in an organization.
AACSB: Reflective Thinking
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Task Force
38.
A major problem that self-managed work teams can encounter is ________.
A.
selection of members with the right skills and ability to work with others
B.
disciplining team members
C.
being given work that is sufficiently complex
D.
managers who are too “hands off”
Managers can take a number of steps to ensure that self-managed work teams are
effective and help an organization achieve its goals by giving teams enough responsibility
and autonomy to be truly self-managing and making sure a team’s work is sufficiently
complex. Like all groups, self-managed work teams can sometimes run into trouble.
Members may be reluctant to discipline one another by withholding bonuses from
members who are not performing up to par or by firing members.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Group Roles
Topic: Self-Managed Teams
39.
Teams that rarely interact with each other on a face–to-face basis are referred to as
________.
A.
informal teams
B.
ad hoc teams
C.
virtual teams
D.
task forces
Virtual teams are teams whose members rarely or never meet face-to-face but, rather,
interact by using various forms of information technology such as e–mail, text messaging,
computer networks, telephone, fax, and videoconferences.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Virtual Team
40.
Which of the following enables managers to disregard geographic distances?
A.
Virtual team
B.
Cross-cultural team
C.
Research and Development team
D.
Cross-functional team
The principal advantage of virtual teams is that they enable managers to disregard
geographic distances and form teams whose members have the knowledge, expertise, and
experience to tackle a particular problem or take advantage of a specific opportunity.
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Virtual Team
41.
Blue Bay International has formed a virtual team to improve quality in its five plants, which
are located across three continents. In order to give this team the best chance of
succeeding, what could the management do?
A.
Insist that the team use only asynchronous technologies to communicate
B.
Expect that the team will be less cohesive than face–to-face teams and live with it
C.
Trust the team to do its job
D.
Schedule periodic face-to–face meetings for all team members
Organizations should make sure that virtual team members have a chance to meet in
person soon after the team is formed and then schedule periodic face–to-face meetings to
promote trust, understanding, and cooperation in the teams.
AACSB: Analytical Thinking
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Virtual Team
42.
Informal groups of workers who enjoy one another’s company and meet socially either on
or off the job are referred to as ________ groups.
A.
formal
B.
friendship
C.
virtual
D.
interest
Friendship groups are informal groups composed of employees who enjoy one another’s
company and socialize with one another.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Self-Designing Teams
43.
What type of group helps satisfy employees’ needs for interpersonal interaction and can
provide needed social support in times of stress?
A.
Interest
B.
Formal
C.
Friendship
D.
Virtual
Friendship groups are informal groups composed of employees who enjoy one another’s
company and socialize with one another. Members of friendship groups may have lunch
together, take breaks together, or meet after work for meals, sports, or other activities.
Friendship groups help satisfy employees’ needs for interpersonal interaction, can provide
needed social support in times of stress, and can contribute to people’s feeling good at
work and being satisfied with their jobs.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Self-Designing Teams
44.
A group of college professors from the Jackson Business School meets once a week for
lunch to discuss the college’s accreditation efforts. This is an example of a(n) ________.
A.
formal group
B.
virtual team
C.
interest group
D.
command group
Employees form informal interest groups when they seek to achieve a common goal
related to their membership in an organization.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Self-Designing Teams
45.
A group of employees at Swift Motors has initiated a marathon run with the aim of raising
funds for the maintenance of a children’s park in Chicago. This group can be defined as
a(n) ________ group.
A.
virtual
B.
formal
C.
command
D.
interest
Employees form informal interest groups when they seek to achieve a common goal
related to their membership in an organization.
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Self-Designing Teams
46.
What type of group is formed in order to encourage managers to institute flexible working
hours?
A.
Interest
B.
Formal
C.
Command
D.
Virtual
Employees form informal interest groups when they seek to achieve a common goal
related to their membership in an organization. Employees may form interest groups, for
example, to encourage managers to consider instituting flexible working hours, providing
on-site child care, improving working conditions, or more proactively supporting
environmental protection.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-02 Identify the different types of groups and teams that help managers and organizations achieve
their goals.
Topic: Self-Designing Teams
47.
Which of the following aspects of a group includes the characteristics and processes from
which the group derives its function and effectiveness?
A.
Dynamics
B.
Size
C.
Role
D.
Visions
How groups function and, ultimately, their effectiveness hinge on group characteristics
and processes known collectively as group dynamics.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Group Roles
48.
The set of behaviors and tasks that a member of the group is expected to perform
because he/she is a member of the group is known as ________.
A.
a group role
B.
virtual teamwork
C.
group polarization
D.
a group norm
A group role is a set of behaviors and tasks that a member of a group is expected to
perform because of his/her position in the group.
Difficulty: 1 Easy
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Group Roles
49.
Splitting the work to be performed into particular tasks and assigning tasks to individual
workers is called ________.
A.
division of labor
B.
performance
C.
role making
D.
formation
Large groups also let managers obtain the advantages stemming from the division of
labor—splitting the work to be performed into particular tasks and assigning tasks to
individual workers. Workers who specialize in particular tasks are likely to become skilled
at performing those tasks and contribute significantly to high group performance.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Group Roles
50.
Tom, the marketing manager, who is a member of a task force for new product
development, is expected to represent the marketing department’s concerns to the task
force. Tom and his involvement with the task force describe ________.
A.
a group norm
B.
a group role
C.
groupthink
D.
group cohesiveness
A group role is a set of behaviors and tasks that a member of a group is expected to
perform because of his or her position in the group.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Group Roles
51.
A new product development team for Fountain Cards Limited includes an artist whose job
it is to draw the illustrations that will accompany new cards. This artist is acting according
to his/her ________.
A.
virtual role
B.
interest group
C.
group role
D.
wishful thinking
Members of cross-functional teams are expected to perform group roles relevant to their
special areas of expertise. In cross-functional teams at Hallmark Cards, it is the role of
writers on the teams to create verses for new cards, the role of artists to draw
illustrations, and the role of designers to put verse and artwork together in an attractive
and appealing card design.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Group Roles
52.
A manager of a group encourages members of the group to take on additional
responsibilities as they see the need. This is an example of ________.
A.
group polarization
B.
role making
C.
synergy
D.
virtual teamwork
Managers should encourage group members to take the initiative to assume additional
responsibilities as they see fit and modify their assigned roles. This process is called role
making.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Group Roles
53.
The members of a particular group are getting to know one another and attempting to
reach an understanding of how each of them should act within the group. This stage of
group development is known as ________.
A.
storming
B.
norming
C.
forming
D.
adjourning
In the first stage of group development, forming, members try to get to know one another
and reach a common understanding of what the group is trying to accomplish and how
group members should behave.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Forming
54.
The members of a task force have disagreements because some members do not want to
do what some of the other members want them to do. This stage of group development is
known as ________.
A.
forming
B.
norming
C.
performing
D.
storming
In the second stage of group development, storming, group members experience conflict
and disagreements because some members do not wish to submit to the demands of
other group members.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Storming
55.
In which stage of group development is it important for managers to strive to make each
member feel that he or she is a valued part of the group?
A.
Forming
B.
Adjourning
C.
Norming
D.
Storming
In the first stage, forming, members try to get to know one another and reach a common
understanding of what the group is trying to accomplish and how group members should
behave. During this stage, managers should strive to make each member feel that he or
she is a valued part of the group.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Forming
56.
During the first stage of group development, managers should ________.
A.
make sure that conflict does not arise
B.
make sure that each member feels like a valued part of the group
C.
encourage the formation of group norms
D.
give the group a lot of responsibility and authority
The first stage of group development is forming. During forming, managers should help
each member feel he/she is a valued member of the group.
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Forming
57.
Close ties between the members of the group typically are formed during which stage of
group development?
A.
Forming
B.
Adjourning
C.
Norming
D.
Storming
During the third stage of group development, norming, close ties between group members
develop, and feelings of friendship and camaraderie emerge.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-03 Explain how different elements of group dynamics influence the functioning and effectiveness
of groups and teams.
Topic: Norming