Corporate Innovation
Lecture Outlines and Exam Questions
Chapter 9: Team-Based Innovation
Chapter 9 Outline
I. Introduction
II. Overview of Team Development
III. Levels of Work Team Implementation and Types of Teams
a. Functionality
b. Purpose
c. Duration
d. Discretion
IV. Stages of Team Formation
a. Forming Stage
b. Storming Stage
c. Norming Stage
d. Performing Stage
e. Adjourning Stage
V. Key Organizational Elements of Work Teams
a. Management Commitment
b. Training and Development
c. Information Resources
d. Reward Systems
VI. Person-Team Fit: Personality and Interpersonal Skills
a. Personality
b. Communication
c. Conflict Resolution
d. Decision Making
VII. Common Barriers to Implementation
a. Resistance to Change
b. Lack of Proper Direction
c. Employee Security
VIII. Conclusion: Implementing Effective Teams
IX. Key Terms
X. Review and Discussion Questions
Corporate Innovation
Lecture Outlines and Exam Questions
XI. Endnotes
Chapter 9 Exam Questions
True / False Questions
1. Jobs and organizations should be designed around processes instead of functions.
2. Cross-functional teams are comprised of members from different functional units or departments
to work on mutual problems.
3. Incremental innovations requiring process improvements would tend to be more cross–
functionally.
4. Researchers Michael Hyung-Jin Park, Jong Won Lim, and Philip Birnbaum-More revealed that
the proportion of multiknowledge individuals has an indirect positive effect through information
sharing on product innovativeness
5. It is not necessary for organization to make investments in both technical and interpersonal
training.
6. Top management support is critical to team implementation during the forming and storming
stages of development.
7. Conflict is destructive if it leads to an innovative solution of a problem.
8. Personality diversity amongst team members limits sharing of different perspectives.
9. Approximately 25-30 percent of workers do not want to be empowered through working on teams
10. Effective teamwork requires trust, effective communication, and viable conflict resolution.
strategies.
Corporate Innovation
Lecture Outlines and Exam Questions
Chapter 9 Exam Questions
Multiple Choice Questions
1. What is one of the critical elements listed in the chapter related to effective team development?
2. _________________teams consist of team members from the same unit.
3. Which researches results indicated that innovative banks are managed by more educated teams
who are diverse with respect to their functional areas of expertise?
4. Which team has a long-term focus in order to effectively handle major projects or issues?
5. A comparison of _______ innovation projects in _______ firms showed that multidisciplinary
teams had a lower effect on performance of innovation projects in project-based firms than in
D. 195, 67
6. The five stage development process occurs for every team but the pace of progression can vary
based on the team member’s ________________.
A. Inexperience
Corporate Innovation
Lecture Outlines and Exam Questions
7. A stable set of characteristics and tendencies that determine those commonalties and differences
in the psychological behavior of people.
A. Emotions
8. Two major aspects of communication to focus on for development include receptivity to feedback
and ___________.
A. Testimonial
9. Critical elements of an effective decision making process include problem identification, creative
D. Self-Assessment
10. _______________ is a common barrier in team implementation. Who concluded that “without
innovation there is no corporate entrepreneurship regardless of the presence of these other
dimensions?
A. Absence of Professional Development
Corporate Innovation
Lecture Outlines and Exam Questions
Chapter 9 Exam Questions
Essay Questions
Essay 1
List and explain the stages of team formation.
Corporate Innovation
Lecture Outlines and Exam Questions
Essay 2
Positive conflict resolution strategies that result in win-win solutions require open communication and a
willingness to negotiate on important issues. In this chapter there are at least five types of conflict
management styles. List and explain each.
Essay 3
When making team based decisions, at least five steps should be followed. List and define each of these
steps.
Corporate Innovation
Lecture Outlines and Exam Questions