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CHAPTER 7: CONFLICTS
(Difficulty: E = easy, M = medium, H = hard)
(E) 2. In which life cycle phase do most conflicts over project objectives occur?
A. Project closure
(M) 3. For a project internal to your company, the business objectives of the project are
defined by:
D. Customers and the marketplace
(H) 4. Which of the following conflicts has the most frequent occurrence for a project
manager?
A. Manpower
(E) 5. Project managers should allow all conflicts to be resolved at the sponsor level
(M) 6. Which conflict, if it occurs, can have the most serious impact on the team’s
performance
(E) 7. Factors influencing project priorities can include:
A. The technical risks
(M) 8. Which of the following conflict resolution modes would a project least likely accept if
the conflict was with the project team?
A. Confrontation
(M) 9. Which of the following conflict resolution modes would a project manager prefer to
use for a conflict with superiors?
(M) 10. Emphasizing areas of agreement and deemphasizing areas of non-agreement
represents which type of conflict resolution mode?
