CHAPTER 15: METRICS
(E) 1. The project manager must consider metrics for passive stakeholders as well as
active stakeholders, but perhaps not the same number of metrics.
(E) 2. Good metrics can serve as a replacement for effective stakeholder
communications.
(H) 3. Changes in stakeholders may cause the creation of new metrics regardless how
far the project has proceeded.
(M) 4. Metrics are design to:
A. Keep stakeholders informed
(E) 5. In the early years of project management, how many core metrics were looked
at one each project other than time and cost?
D. 5
(M) 6. The benefits of an effective EVMS include:
A. Accurate display of project status
(H) 7. In the early years, we discovered that:
A. Measurement of time and cost was usually quite accurate
(M) 8. Which of the following drove the need for better metrics?
A. The desire for paperless project management
(H) 9. Which of the following is true?
(M) 10. Even with good metrics, metric management can fail because of:
A. Poor stakeholder governance
(H) 11. Which of the following is not a requirement for a metric?
(M) 12. Which of the following stakeholder actions can lead to metric management
failure?
A. Mistrust among the stakeholders
(H) 13. Which of the following is not one of the critical questions that need to be
addressed concerning metric measurements?
A. What should be measured
(H) 14. Which of the following is a characteristic of a project metric rather than a
business or financial metric?
(E) 15. Promising stakeholders certain metrics without knowing how to perform the
measurement is an example of a metric trap.
(E) 16. Metrics focus on the future whereas KPIs focus more so on the here and now.
(E) 17. Some metrics and KPIs may not be measured until well into the future because
the measurement is based upon the beneficial use of the deliverable.
(M) 18. Which of the following is true?
A. KPIs used in one industry may not be transferable to another industry.
(M) 19. Stakeholders should be asked to buy into the KPI measurement techniques.
(M) 20. Which of the following is not one of the six characteristics of a KPI?
D. Few in number
(H) 21. Which of the following is not one of the questions that KPIs traditionally
D. How can we get there in a cost-effective manner?
(H) 22. Which of the following can influence the selection of KPIs?
(E) 23. It is important that the number of metrics be limited so that everyone is focused
on the same KPIs and understands them.
(M) 24. Which of the following is true?
A. We can always get the customers and stakeholders to agree on the KPIs.
(M) 25. On the same project, some stakeholders can view a measurement as merely a
metric, whereas other stakeholders may view it as a KPI.
(H) 26. KPIs provide no real value if they cannot be measured with any “reasonable”
degree of accuracy.
(E) 27. The true health of a project can be determined from a single metric or KPI.
D. Longevity
(E) 29. Intellectual capital valuation, the balanced scorecard, and VMM are examples
of value modeling.
(E) 30. The three broad categories of metrics include traditional metrics, KPIs and
_______.
D. Operational metrics
D. Reliability
(M) 32. Which of the following are generally considered as a hard item to measure?
D. All of the above
(E) 33. We often consider certain items as hard to measure if the definition of value is
based upon subjective-type attributes of the person doing the measurement.
B. False
(M) 34. Which of the following is a valid reason for value trade-offs?
A. Changes in the enterprise environmental factors
(E) 35. If a value metric is established without time and cost being considered as value
attributes, then time and cost may still be tracked as traditional metrics.