978-1119165354 Test Bank Chapter 11

Unlock access to all the studying documents.

View Full Document

CHAPTER 11: PLANNING

(Difficulty: E = easy, M = medium, H = hard)

(E) 1. Generally speaking, the lowest level in the WBS is referred to as:

A. Level 3

(E) 2. Scope creep is generally the result of:

A. Having too many levels in the WBS

(M) 3. Which of the following is not a benefit of having a highly detailed work breakdown

structure?

D. Better activity tracking

(M) 4. All work packages in a project must be at the same level of the WBS.

(H) 6. If the customer’s SOW contains words such as nearly or approximately, then:

A. The project manager uses his discretion in determining the meaning

(M) 7. Which of the following documents is not defined in the text as one of the four critical

documents for preliminary planning?

(H) 8. Project managers often rewrite the customer’s SOW into a document that the project

team can easily understand. The document is called:

D. The finalized SOW statement

(E) 9. Which of the following would be the first item to be discussed in the initial kickoff

meeting for a project?

D. Understanding of the budget

(M) 10. Which of the following is often overlooked when planning and budgeting a project?

A. Customer’s milestones

(M) 11. Which of the following is normally not addressed in a change control board meeting to

approve a scope change?

D. Value-added opportunity for the client

(H) 12. Which of the following is usually not validated by using the WBS?

(E) 13. A project manager desires a work breakdown structure that goes through six levels of

detail. Level 3 through level 6 would most likely be prepared by the:

A. Project sponsor

(M) 14. Plans such as the cost plan, schedule plan and quality plan are referred to as:

A. Integration plans

(H) 15. Which of the following is usually preferred for the placement of the project manager

with regard to the WBS? The project manager’s salary should be:

A. Divided up at each work package

(M) 16. What is the project sponsor’s responsibility with regard to the WBS preparation?

A. Make sure all work packages are well defined.

(H) 17. A customer external to your company requests that a certain element of work be

subdivided to lower-level work packages and that cost/schedule information be

reported at the lower levels. You should:

A. Grant the customer’s request but bill the customer for the changes to the WBS.

(M) 18. Consider the WBS shown below:

1.00.00

1.1.0

1.1.1

1.1.2

1.2.0

1.2.1

1.2.2

If the total program costs $100,000 and 1.2.1 and 1.2.2 are each $20K, then the cost of 1.1.0 is:

A. $20K

(H) 19. A contractor accepts a project, after go-ahead, and the contractor discovers that the

statement of work was ill-defined and pushed through scope changes that significantly

alienate the customer. The customer pays for the scope changes and then files a law

suit against the contractor to recover the cost of the scope changes. Neglecting the type

of contract, the court would most likely rule that:

A. The contractor is at fault for accepting a contract with ill-defined requirements

and not discovering this initially.

(M) 20. The person with the ultimate responsibility to make sure that all work required by the

SOW and only the work required by the SOW is performed is the:

D. Project sponsor

(M) 21. A customer is unhappy with the performance thus far on a project. The customer states

that, unless scope changes are made at the contractor’s expense, the contractor would

be removed from the customer’s preferred bidders list for future contracts. The

contractor would most likely:

A. Refuse to perform the scope changes.

(H) 22. During the execution of a project, the customer asks you to perform additional tests,

which the customer will pay for. Unfortunately, there are no resources available to

perform the additional tests. The project manager should:

A. Refuse to perform the tests.

(M) 23. Project sponsors within the contractor’s company have the authority to change the

scope of an external customer’s project as they see fit.

(M) 24. During competitive bidding, a contractor can submit inclusions and exclusions to the

customer’s preliminary statement of work.

(H) 25. During an interface meeting with your customer, the two of you have different

interpretations of the raw data. If the customer’s interpretation is correct, then the

direction of the project should change. However, the customer states that they need

D. Cancel the project and then, after an agreement is reached, submit a new proposal

and price to restart the project.