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Test Bank Chapter 3: Organizational Analysis
MATCHING
Instructors will need to randomize the order of terms when constructing an exam.
1. organization j. a system of ordered relationships and coordinated activities
2. professionals m. persons who possess expertise in a particular area or field
3. conventions l. the norms that govern technical and creative choices
MULTIPLE CHOICE
d. d. formalization
2. 2. Which concept describes the degree to which specific organizational practices must conform to
accepted norms?
3. 3. Which concept describes the specific arrangement of job roles and positions within an
organization based upon authority?
a. a. process
b. b. hierarchy
c. c. specialization
d. d. formalization
Formatted: Indent: Left: 0", Hanging: 0.25", No bullets or
numbering, Tab stops: 0.25", Left
Formatted: Indent: Left: 0", Hanging: 0.25", No bullets or
numbering, Tab stops: 0.25", Left
4. 4. Which concept describes the ritual behaviors engaged in by an organization’s employees?
d. d. technology
5. 5. Which type of performance refers to the codes of etiquette that are enacted with regard to
friendliness, small talk, joking, and privacy within an organization?
6. 6. Which characteristic of organizational conventions explains why they rarely change?
d. d. authority-disorder
8. 8. Which informational news bias reflects the focus on narrative rather than exposition?
9. 9. Which concept describes news that frames social issues in a broad, abstract, or institutional
context and is directed toward general outcomes or conditions?
10. 10. Which concept describes news that is pre-packaged by politicians and their consultants?
11. 11. Which news magazine formula features the reporter as a tourist?
d. news as arbitration
ESSAY QUESTIONS
1. Organizational and professional cultures operate according to conventions—the norms that
2. Lance Bennett argues that the news is dominated by four informational biases. Identify and
